Question 1

Team norms are ________ and ________ standards of behaviour.

Accepted Answer

A)  formal;written 
B)  informal;written 
C)  formal;unwritten 
D)  informal;unwritten 
A)  formal;written 
B)  informal;written 
C)  formal;unwritten 
D)  informal;unwritten

Question 2

During the storming stage,team members focus on solving problems.

Accepted Answer

A) True 
 B)False

Question 3

Lisa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation Lisa asks for ________ to determine if the clients correctly understood her message.

Accepted Answer

A)  a channel 
B)  a decoded message 
C)  less noise 
D)  feedback 
A)  a channel 
B)  a decoded message 
C)  less noise 
D)  feedback

Question 4

An employee suggestion box is an example of a formal communication channel.

Accepted Answer

A) True 
 B)False

Question 5

All teams should include people with similar skills who are committed to a common purpose.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are examples of formal communication EXCEPT ________.

Accepted Answer

A)  a letter to a supplier 
B)  the grapevine 
C)  a telephone call with a customer 
D)  the employee benefits handbook 
A)  a letter to a supplier 
B)  the grapevine 
C)  a telephone call with a customer 
D)  the employee benefits handbook

Question 7

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Accepted Answer

A)  forming stage 
B)  norming stage 
C)  storming stage 
D)  performing stage 
A)  forming stage 
B)  norming stage 
C)  storming stage 
D)  performing stage

Question 8

Explain the difference between team level and team diversity.Which characteristic is most effective for complex tasks?

Accepted Answer

Team level is the average level of abili

Question 9

Advances in information technology have had little impact on employee empowerment.

Accepted Answer

A) True 
 B)False

Question 10

Most company recruiters rank job performance more important than communication skills.

Accepted Answer

A) True 
 B)False

Question 11

According to research on team effectiveness,the ideal team size is ________ members.

Accepted Answer

A)  fewer than five 
B)  between five and ten 
C)  between ten and twenty 
D)  more than twenty 
A)  fewer than five 
B)  between five and ten 
C)  between ten and twenty 
D)  more than twenty

Question 12

Faith works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

Accepted Answer

A)  cross-functional 
B)  virtual 
C)  problem-solving 
D)  self-managed 
A)  cross-functional 
B)  virtual 
C)  problem-solving 
D)  self-managed

Question 13

What is considered to be the biggest problem with e-mail as a form of business communication?

Accepted Answer

A)  using company e-mail to send personal messages 
B)  e-mail is too informal for companies to convey a professional image 
C)  e-mail technology is still limited 
D)  too much e-mail 
A)  using company e-mail to send personal messages 
B)  e-mail is too informal for companies to convey a professional image 
C)  e-mail technology is still limited 
D)  too much e-mail

Question 14

Danielle belongs to a team that was meets using information technology because they are dispersed across the country.Danielle belongs to a ________ team.

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual

Question 15

Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.

Accepted Answer

A)  informal 
B)  formal 
C)  verbal 
D)  cohesive 
A)  informal 
B)  formal 
C)  verbal 
D)  cohesive

Question 16

A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 17

All of the following are examples of external communications EXCEPT:

Accepted Answer

A)  annual reports to stockholders 
B)  e-mails sent to sales representatives 
C)  sales presentations 
D)  information presented on a company's website 
A)  annual reports to stockholders 
B)  e-mails sent to sales representatives 
C)  sales presentations 
D)  information presented on a company's website

Question 18

Explain the key differences between employee stock ownership plans and employee stock option plans.

Accepted Answer

Both employee stock ownership plans (ESO

Question 19

The skill of receiving a message and interpreting its genuine meaning is _____.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 20

The _____ is an internal channel that informally passes information from unofficial sources.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Team norms are and standards of behaviour.

During the storming stage,team members focus on solving problems.

Lisa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation Lisa asks for ________ to determine if the clients correctly understood her message.

An employee suggestion box is an example of a formal communication channel.

All teams should include people with similar skills who are committed to a common purpose.

All of the following are examples of formal communication EXCEPT ________.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Explain the difference between team level and team diversity.Which characteristic is most effective for complex tasks?

Advances in information technology have had little impact on employee empowerment.

Most company recruiters rank job performance more important than communication skills.

According to research on team effectiveness,the ideal team size is ________ members.

Faith works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

What is considered to be the biggest problem with e-mail as a form of business communication?

Danielle belongs to a team that was meets using information technology because they are dispersed across the country.Danielle belongs to a ________ team.

Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.

A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

All of the following are examples of external communications EXCEPT:

Explain the key differences between employee stock ownership plans and employee stock option plans.

The skill of receiving a message and interpreting its genuine meaning is _____.

The _____ is an internal channel that informally passes information from unofficial sources.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance through Empowerment, Teamwork, and Communication

Team norms are ________ and ________ standards of behaviour.

During the storming stage,team members focus on solving problems.

Lisa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation Lisa asks for ________ to determine if the clients correctly understood her message.

An employee suggestion box is an example of a formal communication channel.

All teams should include people with similar skills who are committed to a common purpose.

All of the following are examples of formal communication EXCEPT ________.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Explain the difference between team level and team diversity.Which characteristic is most effective for complex tasks?

Advances in information technology have had little impact on employee empowerment.

Most company recruiters rank job performance more important than communication skills.

According to research on team effectiveness,the ideal team size is ________ members.

Faith works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

What is considered to be the biggest problem with e-mail as a form of business communication?

Danielle belongs to a team that was meets using information technology because they are dispersed across the country.Danielle belongs to a ________ team.

Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.

A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

All of the following are examples of external communications EXCEPT:

Explain the key differences between employee stock ownership plans and employee stock option plans.

The skill of receiving a message and interpreting its genuine meaning is _____.

The _____ is an internal channel that informally passes information from unofficial sources.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Team norms are and standards of behaviour.