Exam 9: Top Performance through Empowerment, Teamwork, and Communication

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.This is an example of a(n)_______ team.

All of the following are examples of nonverbal communication EXCEPT ________.

________ listening is the basis for effective communication.

What is the first step a company should do when responding to a crisis?

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

Senders should request feedback if it is not forthcoming.

Orientation and getting acquainted is part of the norming stage of team-building.

Noise in communication can be the result of attitudes and perceptions.

Which of the following is considered an upward communication channel?

Team cohesiveness decreases with frequent team member interaction.

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Regina's supervisor sends her an e-mail requesting updated financial figures as soon as possible.When Regina interprets the message as meaning by the end of the day,she is decoding the message.

William is listening to one of his fellow team members speak at a meeting.He believes she is just trying to get the team leader to adopt her idea.William is being a(n)________ listener.

________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Deni uses lots of gestures and facial expressions when communicating.These are examples of _____________ communication.

Samuel's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team ________.

Under __________,employees receive stock shares or the value of the stock upon retiring or leaving the company.

During the norming stage,team members reach consensus about the roles of the team leader and other participants.

Even if it is never printed on paper,e-mail is considered to be a form of written communication.

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Vanessa is trying to promote ________.