Question 1

Effective teams typically have more than 15 members.

Accepted Answer

A) True 
 B)False

Question 2

When team cohesiveness is low,morale suffers.

Accepted Answer

A) True 
 B)False

Question 3

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the nonverbal content.

Accepted Answer

A) True 
 B)False

Question 4

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Accepted Answer

According to research,the ideal size for

Question 5

An annual report to shareholders is an example of external communication.

Accepted Answer

A) True 
 B)False

Question 6

Team norms are formal written guidelines for team member conduct.

Accepted Answer

A) True 
 B)False

Question 7

A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives.

Accepted Answer

A)  complementary;all team members 
B)  complementary;team leaders 
C)  differing;all team members 
D)  differing;team leaders 
A)  complementary;all team members 
B)  complementary;team leaders 
C)  differing;all team members 
D)  differing;team leaders

Question 8

Because employee stock ownership plans can be expensive to set up,they are more common in larger firms than in smaller ones.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is correct regarding stock option plans?

Accepted Answer

A)  They are offered only to top-level executives and members of the board of directors. 
B)  If the stock price increases,employees are likely to exercise their option to purchase the stock. 
C)  The company holds the stock for the benefit of the employees. 
D)  Stock options are provided as a retirement benefit. 
A)  They are offered only to top-level executives and members of the board of directors. 
B)  If the stock price increases,employees are likely to exercise their option to purchase the stock. 
C)  The company holds the stock for the benefit of the employees. 
D)  Stock options are provided as a retirement benefit.

Question 10

During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 11

Rajendra's company uses open book management,where employees can visit the company intranet and look up financial performance,design standards,and photos of coworkers.This sharing of information will ________ in employee empowerment and will have ________ on product quality.

Accepted Answer

A)  result;no impact 
B)  result;a positive impact 
C)  not result;no impact 
D)  not result;a positive impact 
A)  result;no impact 
B)  result;a positive impact 
C)  not result;no impact 
D)  not result;a positive impact

Question 12

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization.Jahn is a member of a(n)________ team.

Accepted Answer

A)  self-managed 
B)  work 
C)  problem-solving 
D)  cross-functional 
A)  self-managed 
B)  work 
C)  problem-solving 
D)  cross-functional

Question 13

Javier works for a home electronics store and is a member of a team created to increase communication among various departments.Javier has networked with new people and now has strong contacts for each department when he needs them.Javier is a member of a ________ team.

Accepted Answer

A)  cross-functional 
B)  virtual 
C)  work 
D)  problem-solving 
A)  cross-functional 
B)  virtual 
C)  work 
D)  problem-solving

Question 14

Office e-mails are a form of ________ communication.

Accepted Answer

A)  informal 
B)  written 
C)  formal 
D)  nonverbal 
A)  informal 
B)  written 
C)  formal 
D)  nonverbal

Question 15

A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 16

During which stage of team development does agreement about the role of the team leader and other participants occur?

Accepted Answer

A)  Forming stage 
B)  Norming stage 
C)  Storming stage 
D)  Performing stage 
A)  Forming stage 
B)  Norming stage 
C)  Storming stage 
D)  Performing stage

Question 17

Teams need to get beyond the storming stage to achieve any real results.

Accepted Answer

A) True 
 B)False

Question 18

_____ represents the variances in ability,experience,personality,or any other factor on a team.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional  team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 19

Explain some challenges associated with e-mail.

Accepted Answer

Many workers find their valuab

Question 20

In North America,most business conversations occur within which zone?

Accepted Answer

A)  public zone 
B)  social zone 
C)  personal zone 
D)  intimate zone 
A)  public zone 
B)  social zone 
C)  personal zone 
D)  intimate zone

Effective teams typically have more than 15 members.

When team cohesiveness is low,morale suffers.

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the nonverbal content.

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

An annual report to shareholders is an example of external communication.

Team norms are formal written guidelines for team member conduct.

A team consists of a group of people with skills and are responsible and accountable for accomplishing team objectives.

Because employee stock ownership plans can be expensive to set up,they are more common in larger firms than in smaller ones.

Which of the following statements is correct regarding stock option plans?

During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

Rajendra's company uses open book management,where employees can visit the company intranet and look up financial performance,design standards,and photos of coworkers.This sharing of information will in employee empowerment and will have on product quality.

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization.Jahn is a member of a(n)________ team.

Javier works for a home electronics store and is a member of a team created to increase communication among various departments.Javier has networked with new people and now has strong contacts for each department when he needs them.Javier is a member of a ________ team.

Office e-mails are a form of ________ communication.

A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

During which stage of team development does agreement about the role of the team leader and other participants occur?

Teams need to get beyond the storming stage to achieve any real results.

_____ represents the variances in ability,experience,personality,or any other factor on a team.

Explain some challenges associated with e-mail.

In North America,most business conversations occur within which zone?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance through Empowerment, Teamwork, and Communication

Effective teams typically have more than 15 members.

When team cohesiveness is low,morale suffers.

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the nonverbal content.

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

An annual report to shareholders is an example of external communication.

Team norms are formal written guidelines for team member conduct.

A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives.

Because employee stock ownership plans can be expensive to set up,they are more common in larger firms than in smaller ones.

Which of the following statements is correct regarding stock option plans?

During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

Rajendra's company uses open book management,where employees can visit the company intranet and look up financial performance,design standards,and photos of coworkers.This sharing of information will ________ in employee empowerment and will have ________ on product quality.

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization.Jahn is a member of a(n)________ team.

Javier works for a home electronics store and is a member of a team created to increase communication among various departments.Javier has networked with new people and now has strong contacts for each department when he needs them.Javier is a member of a ________ team.

Office e-mails are a form of ________ communication.

A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

During which stage of team development does agreement about the role of the team leader and other participants occur?

Teams need to get beyond the storming stage to achieve any real results.

_____ represents the variances in ability,experience,personality,or any other factor on a team.

Explain some challenges associated with e-mail.

In North America,most business conversations occur within which zone?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labour Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

A team consists of a group of people with skills and are responsible and accountable for accomplishing team objectives.

Rajendra's company uses open book management,where employees can visit the company intranet and look up financial performance,design standards,and photos of coworkers.This sharing of information will in employee empowerment and will have on product quality.