Exam 9: Top Performance through Empowerment, Teamwork, and Communication

Angie's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Angie's team is experiencing ________ conflict.

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.

List the basic steps in managing a public relations crisis.

Teams at Google come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team ____________.

"Spinning" bad news to make it look better almost always backfires.

An effective way of empowering employees is to share financial information about the organization with them.

The meaningful exchange of information through messages is called _____.

Zoe is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Zoe's team is likely in the ________ stage.

Employee stock ownership programs are retirement plans set up for top-level executives.

_____ is some type of interference during the communication process that influences the transmission of messages and feedback.

During the performing stage,team members ________.

What factors contribute to team cohesiveness?

Steve and Renee are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Steve and Renee need to resolve their ________ conflict.

Immediately after listening to a message,the average person can recall only half of it.

Greg is an operating room nurse and notices the head surgeon is exhausted and disoriented.Greg decides to speak up,even though his actions defy the team ________ that surgeons outrank nurses.

Cognitive and affective conflict can occur together in the same team.

Although virtual teams use technology to communicate,members also meet face-to-face on a regular basis.

All of the following statements concerning team size are correct EXCEPT:

One risk of using information technology to empower employees is that company records may reach competitors.

A "no comment" response during a crisis is generally considered a statement of guilt.