Question 1

Which of the following subject lines is most effective?

Accepted Answer

A) Help! 
B) Free Quote 
C) Attend Our Sales Meeting on January 30 
D) Meeting 
A) Help! 
B) Free Quote 
C) Attend Our Sales Meeting on January 30 
D) Meeting

Question 2

Your supervisor has suggested that you down-edit your e-mail message when replying to be more efficient.What should you do?

Accepted Answer

A) Insert your responses to parts of the incoming message,and include only those parts of the incoming message to which you are responding. 
B) Place your reply at the bottom,after the original message. 
C) Delete the original message altogether before adding your reply. 
D) Write your reply using all lowercase letters. 
A) Insert your responses to parts of the incoming message,and include only those parts of the incoming message to which you are responding. 
B) Place your reply at the bottom,after the original message. 
C) Delete the original message altogether before adding your reply. 
D) Write your reply using all lowercase letters.

Question 3

Which of the following is not a common business use of blogs?

Accepted Answer

A) To allow remote team members to share information and to access and edit their documents online 
B) To provide up-to-date company information to the press and the public 
C) To invite opinions and feedback from customers and industry experts 
D) To recruit potential employees 
A) To allow remote team members to share information and to access and edit their documents online 
B) To provide up-to-date company information to the press and the public 
C) To invite opinions and feedback from customers and industry experts 
D) To recruit potential employees

Question 4

How do organizations use social media?

Accepted Answer

A) To create internal networking sites accessible only by employees 
B) To crowdsource customers for new product ideas and other suggestions 
C) To match dispersed employees and their skills 
D) Organizations use social media for all these purposes. 
A) To create internal networking sites accessible only by employees 
B) To crowdsource customers for new product ideas and other suggestions 
C) To match dispersed employees and their skills 
D) Organizations use social media for all these purposes.

Question 5

What is the most accurate statement about liability and legal issues related to text messaging?

Accepted Answer

A) Because text messaging is so informal,messages sent or received cannot create legal liability for a company. 
B) Companies cannot be held responsible if an employee gets into an accident while texting and driving on the job. 
C) Some organizations have instituted detailed digital-age e-policies,offer formal employee training,and use technology tools such as monitoring,filtering,and blocking. 
D) Spam is a concern only with e-mail,not with instant messaging. 
A) Because text messaging is so informal,messages sent or received cannot create legal liability for a company. 
B) Companies cannot be held responsible if an employee gets into an accident while texting and driving on the job. 
C) Some organizations have instituted detailed digital-age e-policies,offer formal employee training,and use technology tools such as monitoring,filtering,and blocking. 
D) Spam is a concern only with e-mail,not with instant messaging.

Question 6

Privacy settings on social networking sites do not guarantee complete protection.

Accepted Answer

A) True 
 B)False

Question 7

E-mail is appropriate for short,informal messages that request information and respond to inquiries.

Accepted Answer

A) True 
 B)False

Question 8

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Accepted Answer

A) E-mail 
B) Blog 
C) Podcast 
D) Instant messaging 
A) E-mail 
B) Blog 
C) Podcast 
D) Instant messaging

Question 9

The cloudrefers to the remote networks in which data and software applications are stored and accessed.

Accepted Answer

A) True 
 B)False

Question 10

________messaging enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief text-based messages.

Accepted Answer

The answer of ________messaging enables two or more individuals to...

Question 11

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?

Accepted Answer

A) E-mail 
B) Twitter 
C) Cloud computing 
D) Social networking sites 
A) E-mail 
B) Twitter 
C) Cloud computing 
D) Social networking sites

Question 12

Companies frequently use podcasts and wikis for a variety of purposes.Explain each and then describe three ways a company could use each one for professional purposes.

Accepted Answer

Student answers will vary and should inc

Question 13

Presence functionalityrequires face-to-face interaction.

Accepted Answer

A) True 
 B)False

Question 14

What is the best advice for writing e-mail messages?

Accepted Answer

A) Use first names only in opening greetings. 
B) Because your name will appear in your e-mail address,you don't have to type it at the bottom of your message. 
C) Always include a complimentary closing such as Sincerely. 
D) Make your e-mail messages easier to read and to comprehend by using bulleted and numbered lists and headings. 
A) Use first names only in opening greetings. 
B) Because your name will appear in your e-mail address,you don't have to type it at the bottom of your message. 
C) Always include a complimentary closing such as Sincerely. 
D) Make your e-mail messages easier to read and to comprehend by using bulleted and numbered lists and headings.

Question 15

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Accepted Answer

A) True 
 B)False

Question 16

Including a subject line in an e-mail message is optional because these messages are usually short.

Accepted Answer

A) True 
 B)False

Question 17

What is a benefit of instant messaging?

Accepted Answer

A) Instant messaging allows real-time communication with colleagues anywhere in the world. 
B) Instant messaging is a convenient alternative to the telephone. 
C) Instant messaging allows people to share information immediately and make decisions quickly. 
D) All of these choices are benefits of instant messaging. 
A) Instant messaging allows real-time communication with colleagues anywhere in the world. 
B) Instant messaging is a convenient alternative to the telephone. 
C) Instant messaging allows people to share information immediately and make decisions quickly. 
D) All of these choices are benefits of instant messaging.

Question 18

Which of the following will most likely prompt a reader to open your blog post?

Accepted Answer

A) An interesting opening paragraph 
B) A catchy title or headline 
C) A call to action 
D) Exciting,colorful visuals 
A) An interesting opening paragraph 
B) A catchy title or headline 
C) A call to action 
D) Exciting,colorful visuals

Question 19

The term ________ marketing refers to the rapid spread of messages online,often through blogging,where large companies can find buzz and positive or negative postings about their organizations and products.

Accepted Answer

The answer of The term ________ marketing refers to the...

Question 20

Which of the following statements about electronic media is most accurate?

Accepted Answer

A) File-sharing services are helpful and should be accessed frequently. 
B) Tweeting about how much you dislike your job could get you fired. 
C) Privacy settings on Facebook and other social networks ensure that your information can be accessed only by those you choose. 
D) ​Your office computer is a safer place than the cloud to store personal photos. 
A) File-sharing services are helpful and should be accessed frequently. 
B) Tweeting about how much you dislike your job could get you fired. 
C) Privacy settings on Facebook and other social networks ensure that your information can be accessed only by those you choose. 
D) ​Your office computer is a safer place than the cloud to store personal photos.

Which of the following subject lines is most effective?

Your supervisor has suggested that you down-edit your e-mail message when replying to be more efficient.What should you do?

Which of the following is not a common business use of blogs?

How do organizations use social media?

What is the most accurate statement about liability and legal issues related to text messaging?

Privacy settings on social networking sites do not guarantee complete protection.

E-mail is appropriate for short,informal messages that request information and respond to inquiries.

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

The cloudrefers to the remote networks in which data and software applications are stored and accessed.

________messaging enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief text-based messages.

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?

Companies frequently use podcasts and wikis for a variety of purposes.Explain each and then describe three ways a company could use each one for professional purposes.

Presence functionalityrequires face-to-face interaction.

What is the best advice for writing e-mail messages?

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Including a subject line in an e-mail message is optional because these messages are usually short.

What is a benefit of instant messaging?

Which of the following will most likely prompt a reader to open your blog post?

The term ________ marketing refers to the rapid spread of messages online,often through blogging,where large companies can find buzz and positive or negative postings about their organizations and products.

Which of the following statements about electronic media is most accurate?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

Which of the following subject lines is most effective?

Your supervisor has suggested that you down-edit your e-mail message when replying to be more efficient.What should you do?

Which of the following is not a common business use of blogs?

How do organizations use social media?

What is the most accurate statement about liability and legal issues related to text messaging?

Privacy settings on social networking sites do not guarantee complete protection.

E-mail is appropriate for short,informal messages that request information and respond to inquiries.

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

The cloudrefers to the remote networks in which data and software applications are stored and accessed.

________messaging enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief text-based messages.

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?

Companies frequently use podcasts and wikis for a variety of purposes.Explain each and then describe three ways a company could use each one for professional purposes.

Presence functionalityrequires face-to-face interaction.

What is the best advice for writing e-mail messages?

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Including a subject line in an e-mail message is optional because these messages are usually short.

What is a benefit of instant messaging?

Which of the following will most likely prompt a reader to open your blog post?

The term ________ marketing refers to the rapid spread of messages online,often through blogging,where large companies can find buzz and positive or negative postings about their organizations and products.

Which of the following statements about electronic media is most accurate?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters