Question 1

The final step in conflict resolution is to come to some mutually satisfactory agreement.

Accepted Answer

A) True 
 B)False

Question 2

One of the advantages of networking is the synergy which comes from having multiple people or agencies working together to solve a problem.

Accepted Answer

A) True 
 B)False

Question 3

As a leader, when self-disclosing you should never admit vulnerability.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a potential source of trouble affecting networks?

Accepted Answer

A)  Failure of social workers to value informal networks 
B)  Negative relationships among network members 
C)  Failure to share information among different networks 
D)  Social workers giving informal networks high status 
A)  Failure of social workers to value informal networks 
B)  Negative relationships among network members 
C)  Failure to share information among different networks 
D)  Social workers giving informal networks high status

Question 5

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say "Point of _____."

Accepted Answer

A)  Order 
B)  Seriatim 
C)  Plurality 
D)  Information 
A)  Order 
B)  Seriatim 
C)  Plurality 
D)  Information

Question 6

Robert's Rules of Order are used most frequently in small informal groups.

Accepted Answer

A) True 
 B)False

Question 7

Helpful techniques for making meetings more effective include:

Accepted Answer

A)  Clarifying the purpose and objectives of the meeting 
B)  Selecting those who will participate 
C)  Selecting a time and place for the meeting 
D)  Preparing an agenda 
E)  All of the above 
A)  Clarifying the purpose and objectives of the meeting 
B)  Selecting those who will participate 
C)  Selecting a time and place for the meeting 
D)  Preparing an agenda 
E)  All of the above

Question 8

In Johnson's personal styles for addressing conflict, the fox represents:

Accepted Answer

A)  The compromiser 
B)  The aggressor 
C)  One who withdraws in order to avoid conflicts 
D)  One who values the relationship with the opponent much more than achieving his own goals 
A)  The compromiser 
B)  The aggressor 
C)  One who withdraws in order to avoid conflicts 
D)  One who values the relationship with the opponent much more than achieving his own goals

Question 9

A(n)______team is brought in to come up with a variety of possible products or ideas and the individual(s) who will need the autonomy to consider alternatives.

Accepted Answer

A)  creative 
B)  tactical 
C)  problem-solving 
D)  interdisciplinary 
A)  creative 
B)  tactical 
C)  problem-solving 
D)  interdisciplinary

Question 10

Parliamentary procedure enables all group members the right to speak and have their ideas considered.

Accepted Answer

A) True 
 B)False

Question 11

Passive resistance means that you do not let the other party know what you are doing.

Accepted Answer

A) True 
 B)False

Question 12

The first step in conflict resolution is:

Accepted Answer

A)  Establishing common ground 
B)  Emphasizing the importance of communication 
C)  The confrontation 
D)  Evaluating both your and your opponent's motivation in addressing the conflict 
E)  Emphasizing your willingness to cooperate 
A)  Establishing common ground 
B)  Emphasizing the importance of communication 
C)  The confrontation 
D)  Evaluating both your and your opponent's motivation in addressing the conflict 
E)  Emphasizing your willingness to cooperate

Question 13

Reaching consensus in a group usually takes longer than using parliamentary procedure to make decisions.

Accepted Answer

A) True 
 B)False

Question 14

In Johnson's personal styles for addressing conflict, the________is one who is an aggressor moving boldly into conflict.

Accepted Answer

A)  Fox 
B)  Shark 
C)  Teddy Bear 
D)  Turtle 
A)  Fox 
B)  Shark 
C)  Teddy Bear 
D)  Turtle

Question 15

Identify and discuss five ways to enhance the likelihood that your meetings will be productive.

Accepted Answer

1. Set clear objectives: Before the meet

Question 16

Which motion would be appropriate when the group has begun discussing an item not on the agenda?

Accepted Answer

A)  Point of information 
B)  Point of order 
C)  Motion to adjourn 
D)  Motion to recess 
A)  Point of information 
B)  Point of order 
C)  Motion to adjourn 
D)  Motion to recess

Question 17

Networks may be classified on which of the following:

Accepted Answer

A)  Type of relationship among members 
B)  Degree of intimacy shared by members 
C)  Difficulty level of help needed 
D)  Size 
E)  All of the above 
A)  Type of relationship among members 
B)  Degree of intimacy shared by members 
C)  Difficulty level of help needed 
D)  Size 
E)  All of the above

Question 18

Conflict is a natural outcome of our efforts at advocating for others.

Accepted Answer

A) True 
 B)False

Question 19

All of the following are acceptable roles for social workers involved with self-help groups except :

Accepted Answer

A)  Training members as leaders 
B)  Providing referrals to the group 
C)  Accepting referrals from the group 
D)  Controlling the group members 
A)  Training members as leaders 
B)  Providing referrals to the group 
C)  Accepting referrals from the group 
D)  Controlling the group members

Question 20

Conflict management by negotiated agreement works when there are large disparities in power between the two sides.

Accepted Answer

A) True 
 B)False

The final step in conflict resolution is to come to some mutually satisfactory agreement.

One of the advantages of networking is the synergy which comes from having multiple people or agencies working together to solve a problem.

As a leader, when self-disclosing you should never admit vulnerability.

Which of the following is not a potential source of trouble affecting networks?

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say "Point of _____."

Robert's Rules of Order are used most frequently in small informal groups.

Helpful techniques for making meetings more effective include:

In Johnson's personal styles for addressing conflict, the fox represents:

A(n)______team is brought in to come up with a variety of possible products or ideas and the individual(s) who will need the autonomy to consider alternatives.

Parliamentary procedure enables all group members the right to speak and have their ideas considered.

Passive resistance means that you do not let the other party know what you are doing.

The first step in conflict resolution is:

Reaching consensus in a group usually takes longer than using parliamentary procedure to make decisions.

In Johnson's personal styles for addressing conflict, the________is one who is an aggressor moving boldly into conflict.

Identify and discuss five ways to enhance the likelihood that your meetings will be productive.

Which motion would be appropriate when the group has begun discussing an item not on the agenda?

Networks may be classified on which of the following:

Conflict is a natural outcome of our efforts at advocating for others.

All of the following are acceptable roles for social workers involved with self-help groups except :

Conflict management by negotiated agreement works when there are large disparities in power between the two sides.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Understanding Organizations

Decision Making for Organizational Change

Implementing Organizational Change: Agency Policy, Projects, and Programs

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters

Exam 4: Group Skills for Organizational and Community Change

The final step in conflict resolution is to come to some mutually satisfactory agreement.

One of the advantages of networking is the synergy which comes from having multiple people or agencies working together to solve a problem.

As a leader, when self-disclosing you should never admit vulnerability.

Which of the following is not a potential source of trouble affecting networks?

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say "Point of _____."

Robert's Rules of Order are used most frequently in small informal groups.

Helpful techniques for making meetings more effective include:

In Johnson's personal styles for addressing conflict, the fox represents:

A(n)______team is brought in to come up with a variety of possible products or ideas and the individual(s) who will need the autonomy to consider alternatives.

Parliamentary procedure enables all group members the right to speak and have their ideas considered.

Passive resistance means that you do not let the other party know what you are doing.

The first step in conflict resolution is:

Reaching consensus in a group usually takes longer than using parliamentary procedure to make decisions.

In Johnson's personal styles for addressing conflict, the________is one who is an aggressor moving boldly into conflict.

Identify and discuss five ways to enhance the likelihood that your meetings will be productive.

Which motion would be appropriate when the group has begun discussing an item not on the agenda?

Networks may be classified on which of the following:

Conflict is a natural outcome of our efforts at advocating for others.

All of the following are acceptable roles for social workers involved with self-help groups except :

Conflict management by negotiated agreement works when there are large disparities in power between the two sides.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Understanding Organizations

Decision Making for Organizational Change

Implementing Organizational Change: Agency Policy, Projects, and Programs

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters