Question 1

Examples of projects that might be initiated in agencies include all of the following except:

Accepted Answer

A)  Evaluating the effects of an agency change 
B)  Meeting clients' special needs 
C)  Implementing internal agency changes 
D)  Establishing a social program 
A)  Evaluating the effects of an agency change 
B)  Meeting clients' special needs 
C)  Implementing internal agency changes 
D)  Establishing a social program

Question 2

The individual who initiates the macro change process is:

Accepted Answer

A)  The target system 
B)  The macro client system 
C)  The service provision system 
D)  The change agent 
A)  The target system 
B)  The macro client system 
C)  The service provision system 
D)  The change agent

Question 3

Policy dictates what should and should not be done within the agency setting.

Accepted Answer

A) True 
 B)False

Question 4

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

Accepted Answer

A)  Allow time to discuss, mull over, and answer decision-makers' questions 
B)  Articulate the problem clearly and succinctly 
C)  Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed 
D)  State your macro change proposal 
A)  Allow time to discuss, mull over, and answer decision-makers' questions 
B)  Articulate the problem clearly and succinctly 
C)  Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed 
D)  State your macro change proposal

Question 5

PERT charts always use the time unit of individual days.

Accepted Answer

A) True 
 B)False

Question 6

The macro client system includes those people who agree and are committed to work together in order to attain the proposed macro change.

Accepted Answer

A) True 
 B)False

Question 7

When approaching a target system with a macro change proposal, in the______stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth

Question 8

Develop a PERT chart for a program designed to meet the needs of women under 21, with infants under one year, who have no family or partner with whom they can live. Additionally participants must be alcohol and drug free at the time, and plan to remain in the program for a year-which is a requirement.

Accepted Answer

To develop a PERT chart for this program

Question 9

You were asked to critically think about each of the following dilemmas regarding program development that were presented in the text except:

Accepted Answer

A)  Inadequate attention to older adults living in their own homes and in need of support 
B)  Insufficient job training for clients at a Veterans Affairs hospital 
C)  Inadequate energy assistance from a county social services department for people with visual disabilities 
D)  Insufficient sex education at a high school 
A)  Inadequate attention to older adults living in their own homes and in need of support 
B)  Insufficient job training for clients at a Veterans Affairs hospital 
C)  Inadequate energy assistance from a county social services department for people with visual disabilities 
D)  Insufficient sex education at a high school

Question 10

Strategies to pursue when pressuring for macro change include all of the following except:

Accepted Answer

A)  C irculating a petition to gain collective support and submitting it to administration for consideration 
B)  G oing to the newspapers, television, and radio with information that will bring agency problems to public attention 
C)  S uggesting to decision-makers that a committee be formed to discuss and consider the proposed plan 
A)  C irculating a petition to gain collective support and submitting it to administration for consideration 
B)  G oing to the newspapers, television, and radio with information that will bring agency problems to public attention 
C)  S uggesting to decision-makers that a committee be formed to discuss and consider the proposed plan

Question 11

The larger the organization, the easier it is to accomplish a macro change.

Accepted Answer

A) True 
 B)False

Question 12

Examples of agency policies on practice procedures include:

Accepted Answer

A)  Rules governing intervention approaches 
B)  Record-keeping methods 
C)  Staff evaluation criteria 
D)  All of the above 
E)  None of the above 
A)  Rules governing intervention approaches 
B)  Record-keeping methods 
C)  Staff evaluation criteria 
D)  All of the above 
E)  None of the above

Question 13

During the macro change process, engagement:

Accepted Answer

A)  Is the clearly defined first phase of intervention as it is with individual clients 
B)  Is a potentially ongoing process 
C)  May occur over long periods of time 
D)  All of the above 
E)  b and c only 
A)  Is the clearly defined first phase of intervention as it is with individual clients 
B)  Is a potentially ongoing process 
C)  May occur over long periods of time 
D)  All of the above 
E)  b and c only

Question 14

The high school drop-out rate for African Americans surpasses any other racial/ethnic group in the United States.

Accepted Answer

A) True 
 B)False

Question 15

A feasibility study is :

Accepted Answer

A)  A systematic evaluation of the resources necessary to achieve your program development goals 
B)  An order by a judge authorizing specified law officers to examine a subject's premises or possessions and to bring any evidence found to the court 
C)  A research procedure, often used in clinical situations, to evaluate the effectiveness of an intervention 
D)  A tentative proposition that describes a possible relationship among facts that can be observed and measured 
A)  A systematic evaluation of the resources necessary to achieve your program development goals 
B)  An order by a judge authorizing specified law officers to examine a subject's premises or possessions and to bring any evidence found to the court 
C)  A research procedure, often used in clinical situations, to evaluate the effectiveness of an intervention 
D)  A tentative proposition that describes a possible relationship among facts that can be observed and measured

Question 16

Sexual harassment rarely involves elements of unequal power and coercion.

Accepted Answer

A) True 
 B)False

Question 17

One example of using persuasion instead of pressuring is pursuing a formal grievance procedure.

Accepted Answer

A) True 
 B)False

Question 18

Evaluation can target the end results of your macro intervention.

Accepted Answer

A) True 
 B)False

Question 19

When approaching a target system with a macro change proposal, in the______stage of resistance, after decision- makers have already had some time to mull over the issues, critics tend to die down and supporters slowly start to emerge.

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth

Question 20

Define macro client system, change agent, target system, and action system. Explain how each is involved in the macro change process.

Accepted Answer

A macro client system refers to the larg

Examples of projects that might be initiated in agencies include all of the following except:

The individual who initiates the macro change process is:

Policy dictates what should and should not be done within the agency setting.

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

PERT charts always use the time unit of individual days.

The macro client system includes those people who agree and are committed to work together in order to attain the proposed macro change.

When approaching a target system with a macro change proposal, in the______stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

You were asked to critically think about each of the following dilemmas regarding program development that were presented in the text except:

Strategies to pursue when pressuring for macro change include all of the following except:

The larger the organization, the easier it is to accomplish a macro change.

Examples of agency policies on practice procedures include:

During the macro change process, engagement:

The high school drop-out rate for African Americans surpasses any other racial/ethnic group in the United States.

A feasibility study is :

Sexual harassment rarely involves elements of unequal power and coercion.

One example of using persuasion instead of pressuring is pursuing a formal grievance procedure.

Evaluation can target the end results of your macro intervention.

When approaching a target system with a macro change proposal, in the______stage of resistance, after decision- makers have already had some time to mull over the issues, critics tend to die down and supporters slowly start to emerge.

Define macro client system, change agent, target system, and action system. Explain how each is involved in the macro change process.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Understanding Organizations

Decision Making for Organizational Change

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters

Exam 7: Implementing Organizational Change: Agency Policy, Projects, and Programs

Examples of projects that might be initiated in agencies include all of the following except:

The individual who initiates the macro change process is:

Policy dictates what should and should not be done within the agency setting.

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

PERT charts always use the time unit of individual days.

The macro client system includes those people who agree and are committed to work together in order to attain the proposed macro change.

When approaching a target system with a macro change proposal, in the______stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

You were asked to critically think about each of the following dilemmas regarding program development that were presented in the text except:

Strategies to pursue when pressuring for macro change include all of the following except:

The larger the organization, the easier it is to accomplish a macro change.

Examples of agency policies on practice procedures include:

During the macro change process, engagement:

The high school drop-out rate for African Americans surpasses any other racial/ethnic group in the United States.

A feasibility study is :

Sexual harassment rarely involves elements of unequal power and coercion.

One example of using persuasion instead of pressuring is pursuing a formal grievance procedure.

Evaluation can target the end results of your macro intervention.

When approaching a target system with a macro change proposal, in the______stage of resistance, after decision- makers have already had some time to mull over the issues, critics tend to die down and supporters slowly start to emerge.

Define macro client system, change agent, target system, and action system. Explain how each is involved in the macro change process.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Understanding Organizations

Decision Making for Organizational Change

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters