Question 1

Which of the following is (are) true about the macro client system ?

Accepted Answer

A)  It includes those people who will ultimately benefit from the change process. 
B)  It usually involves some particular client population with similar characteristics that receives similar agency services. 
C)  It is made up of only one individual client system. 
D)  All of the above 
E)  a and b only 
A)  It includes those people who will ultimately benefit from the change process. 
B)  It usually involves some particular client population with similar characteristics that receives similar agency services. 
C)  It is made up of only one individual client system. 
D)  All of the above 
E)  a and b only

Question 2

investigate outcomes and determine whether program goals have been met .

Accepted Answer

A)  F easibility studies 
B)  E ffort estimates 
C)  V alue measurements 
D)  I mpact evaluations 
A)  F easibility studies 
B)  E ffort estimates 
C)  V alue measurements 
D)  I mpact evaluations

Question 3

One of the facets of the Nuevo Puente project helped adolescents involve themselves in a range of community activities.

Accepted Answer

A) True 
 B)False

Question 4

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

Accepted Answer

A)  Will the change result in improved service delivery and resources to clients? 
B)  Will the change result in clear and measurable goals, objectives, and action steps? 
C)  Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way? 
A)  Will the change result in improved service delivery and resources to clients? 
B)  Will the change result in clear and measurable goals, objectives, and action steps? 
C)  Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

Question 5

All of the following are true regarding projects except:

Accepted Answer

A)  Projects are directed at completing some time-limited and specific goal. 
B)  Workers undertaking projects usually have greater control over the tasks at hand. 
C)  Many staff members are usually required to implement a project. 
D)  Program development often requires a larger action system than does a project. 
A)  Projects are directed at completing some time-limited and specific goal. 
B)  Workers undertaking projects usually have greater control over the tasks at hand. 
C)  Many staff members are usually required to implement a project. 
D)  Program development often requires a larger action system than does a project.

Question 6

Policies usually provide specific detail about activities performed within an agency, while programs and projects stress general guidelines for total agency functioning.

Accepted Answer

A) True 
 B)False

Question 7

Preparing an agency for the change process includes all of the following tasks except:

Accepted Answer

A)  Decreasing stress level in the agency 
B)  Enhancing your own legitimacy 
C)  Enhancing the assets in favor of the change 
D)  Increasing stress level related to the need for program development 
A)  Decreasing stress level in the agency 
B)  Enhancing your own legitimacy 
C)  Enhancing the assets in favor of the change 
D)  Increasing stress level related to the need for program development

Question 8

Identify the three aspects that are important to consider prior to beginning a meeting with target system members. Explain why each is significant.

Accepted Answer

The three aspects that are important to

Question 9

E-mail is most appropriate for lengthy documents as it saves the sender money on paper.

Accepted Answer

A) True 
 B)False

Question 10

A critical point in the macro change process is when you present your plan to your target system.

Accepted Answer

A) True 
 B)False

Question 11

Methods to initiate persuasion include the following:

Accepted Answer

A)  Establishing something in common and starting from there 
B)  Straightforwardly sharing your own feelings 
C)  Employing a direct confrontation 
D)  A ll of the above 
E)  a  and b only 
A)  Establishing something in common and starting from there 
B)  Straightforwardly sharing your own feelings 
C)  Employing a direct confrontation 
D)  A ll of the above 
E)  a  and b only

Question 12

The project conducted by Nuevo Puente resulted in participants' school attendance declining.

Accepted Answer

A) True 
 B)False

Question 13

The first step in the process for initiating and implementing macro change is to start with an innovative idea.

Accepted Answer

A) True 
 B)False

Question 14

The three major types of potential agency policy changes include policies on agency goals, practice procedures, and personnel practices.

Accepted Answer

A) True 
 B)False

Question 15

When using collaborative strategies to initiate a macro change, your intent is to persuade decision-makers to agree with your point of view by presenting a logical and convincing argument.

Accepted Answer

A) True 
 B)False

Question 16

In the project example conducted by Nuevo Puente, __________  is a key concept described as the strength and the ability to resist risk-taking behavior.

Accepted Answer

A)  Resilience 
B)  Self-esteem 
C)  Resistance 
D)  Fortitude 
A)  Resilience 
B)  Self-esteem 
C)  Resistance 
D)  Fortitude

Question 17

The fourth step in the process for initiating and implementing macro change is to gain support from the opposition.

Accepted Answer

A) True 
 B)False

Question 18

Identify five types of projects one might implement in macro practice. Explain what each project might involve and why it can be significant.

Accepted Answer

1. Policy Advocacy Project: This type of

Question 19

Regardless of the type of agency policy change considered, the ultimate beneficiaries of that change should be the macro environment.

Accepted Answer

A) True 
 B)False

Question 20

Nuevo Puente's philosophy held that:

Accepted Answer

A)  What goes around comes around 
B)  If one is not campaigning for political candidates in the community, one cannot expect change 
C)  Lack of pride in one's ethnic background can directly relate to low self-esteem 
D)  All of the above 
A)  What goes around comes around 
B)  If one is not campaigning for political candidates in the community, one cannot expect change 
C)  Lack of pride in one's ethnic background can directly relate to low self-esteem 
D)  All of the above

Which of the following is (are) true about the macro client system ?

investigate outcomes and determine whether program goals have been met .

One of the facets of the Nuevo Puente project helped adolescents involve themselves in a range of community activities.

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

All of the following are true regarding projects except:

Policies usually provide specific detail about activities performed within an agency, while programs and projects stress general guidelines for total agency functioning.

Preparing an agency for the change process includes all of the following tasks except:

Identify the three aspects that are important to consider prior to beginning a meeting with target system members. Explain why each is significant.

E-mail is most appropriate for lengthy documents as it saves the sender money on paper.

A critical point in the macro change process is when you present your plan to your target system.

Methods to initiate persuasion include the following:

The project conducted by Nuevo Puente resulted in participants' school attendance declining.

The first step in the process for initiating and implementing macro change is to start with an innovative idea.

The three major types of potential agency policy changes include policies on agency goals, practice procedures, and personnel practices.

When using collaborative strategies to initiate a macro change, your intent is to persuade decision-makers to agree with your point of view by presenting a logical and convincing argument.

In the project example conducted by Nuevo Puente, __________ is a key concept described as the strength and the ability to resist risk-taking behavior.

The fourth step in the process for initiating and implementing macro change is to gain support from the opposition.

Identify five types of projects one might implement in macro practice. Explain what each project might involve and why it can be significant.

Regardless of the type of agency policy change considered, the ultimate beneficiaries of that change should be the macro environment.

Nuevo Puente's philosophy held that:

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Understanding Organizations

Decision Making for Organizational Change

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters

Exam 7: Implementing Organizational Change: Agency Policy, Projects, and Programs

Which of the following is (are) true about the macro client system ?

investigate outcomes and determine whether program goals have been met .

One of the facets of the Nuevo Puente project helped adolescents involve themselves in a range of community activities.

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

All of the following are true regarding projects except:

Policies usually provide specific detail about activities performed within an agency, while programs and projects stress general guidelines for total agency functioning.

Preparing an agency for the change process includes all of the following tasks except:

Identify the three aspects that are important to consider prior to beginning a meeting with target system members. Explain why each is significant.

E-mail is most appropriate for lengthy documents as it saves the sender money on paper.

A critical point in the macro change process is when you present your plan to your target system.

Methods to initiate persuasion include the following:

The project conducted by Nuevo Puente resulted in participants' school attendance declining.

The first step in the process for initiating and implementing macro change is to start with an innovative idea.

The three major types of potential agency policy changes include policies on agency goals, practice procedures, and personnel practices.

When using collaborative strategies to initiate a macro change, your intent is to persuade decision-makers to agree with your point of view by presenting a logical and convincing argument.

In the project example conducted by Nuevo Puente, __________ is a key concept described as the strength and the ability to resist risk-taking behavior.

The fourth step in the process for initiating and implementing macro change is to gain support from the opposition.

Identify five types of projects one might implement in macro practice. Explain what each project might involve and why it can be significant.

Regardless of the type of agency policy change considered, the ultimate beneficiaries of that change should be the macro environment.

Nuevo Puente's philosophy held that:

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Understanding Organizations

Decision Making for Organizational Change

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters