Exam 19: Basic Elements of Control

Deirdre is a freelance editor. She knows how many chapters she needs to edit and approximately how long each chapter takes. She is calculating what she needs to do to meet her next deadline. She is making a ____ budget.

Tasking a subordinate who does not complain about work instead of a subordinate who complains all the time, can hurt control by ____________________.

FedEx focuses on top line ⎯ quality and customer satisfaction. UPS focuses on bottom line ⎯ efficiency and cost. They have differences in ____ control.

Universities value the image and reputation they present to the public.  A rogue professor making outrageous comments on social media can seriously damage a school's reputation.  It is much easier to implement media polices that prevent damage, than it is to try and fix the damage that has already been done.  The media policies help

____ ratios assess the ease with which the assets of the organization can be converted into cash.

Two major forms of ____________________ control, bureaucratic control and decentralized control, represent opposite ends of a continuum.

Which of the following statements is TRUE concerning what happens to control as the level of uncertainty increases?

The purpose of bureaucratic control is to

If an organization involves operating employees in decisions about quality control, the organization is more likely to have convoluted, control.

Information systems are an essential element of strategic control.

To what part of a system are preliminary controls applied?

Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on ____ controls.

To the extent possible, standards used for control purposes should be derived from

eBay partnered with Nielsen Co. to poll users about ads on eBay. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the Internet. Verifying ad effectiveness of other companies before buying ad space on eBay is a ____ control for the businesses.

Apple iPhones are notorious for cracked screens. When a customer brings one in to an iStore, the employee checks the customer records and may replace the screen for free. Which step in the control process does this represent?

Imagine you are the author of a nonfiction book. Describe how the three types of operational control will help ensure that your book is successful.

Internal audits examine the efficiency and appropriateness of financial and accounting procedures.

____________________ focuses on the processes the organization uses to transform resources into products or services.

At the beginning of the planning-controlling process, planning

McDonald's fast-food restaurants aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes. This is derived from the company's