Exam 12: Outlook: Managing E-Mail and Contacts With Outlook

Critical Thinking Questions Case 1 Sarah has been given the task of sending invitations for a workshop her boss will be giving. The workshop is being limited to only 20 participants. Her boss wants to receive the replies to the invitations. Which of the following message options will be the best choice to ensure that only those receiving an invitation will attend?

Figure 1-3 In the accompanying figure, setting the _________________________ will indicate to the recipient the level of importance you have given to the message.

The Outbox folder temporarily holds messages that are sent until Outlook delivers the messages.

Microsoft Office Outlook 2007 can be used to keep track of your contacts and organize your busy schedule.

When you open a message, the Message window Ribbon displays the Message _____, which contains frequently used commands.

When a message heading in the Message pane is double-clicked, Outlook _____.

With the Outlook Contacts component, it is possible to create and maintain important contact information in a(n)_________________________, which is stored in the Contacts folder.

When referring to font size, a point is equal to _____ of one inch in height.

The _____, located near the top of the Outlook window, is the control center in Outlook.

An Enhanced ScreenTip is an on-screen note that provides the name of the command, available keyboard shortcut(s), a description of the command, and, sometimes, instructions for how to obtain help about the command.

Figure 1-2 In the accompanying figure, the _________________________ keeps e-mail messages flagged for follow up, tasks, appointments, and other calendar information in one place.

The Deleted Items folder contains a set of folders associated with the communications tools of Outlook Mail.

Each time you open a message, the Ribbon appears the same way as it did at the initial installation of the software.

Figure 1-3 In the accompanying figure, setting the _________________________ indicates whether the message is personal, private, or confidential.

Describe the steps to create an e-mail message for a business associate. This e-mail message will include an agenda for an upcoming workshop. What general guidelines should you follow when creating this message?

Using _____, you can have messages automatically forwarded, categorized, or flagged for follow up.

_____ list icons appear to the left of a message heading and indicate the status of the message.

Small icons that may appear to the right of an e-mail message in the Inbox include all of the following except _____.

The _____ feeds allow you to receive current information from sources that are updated frequently, such as news headlines or blogs, without having to visit the various Web sites.

After typing in the e-mail message, click the _____ button to mail the message.