Exam 2: CompTIA A+ Certification Exam: Core 2

A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

A Windows user is attempting to install a local printer and is unsuccessful based on permissions. Which of the following user types BEST describes this user?

A SOHO user is working on a laptop, but the wireless connection indicator is showing a limited connection. Each time the user tries to access a website, the browser redirects to an unfamiliar authentication page. Which of the following should the user check to troubleshoot the cause of the issue?

A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

A technician is alerted to a virus on a PC. The technician isolates the PC from the network. After verifying there are no other infected PCs on the network, which of the following is the SAFEST method for the technician to use to clean the infected PC?

A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the machine are: Two 1GHz CPUs 2GB of memory 15GB hard drive 800x600 screen resolution Which of the following should the technician do to resolve the problem?

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

A user is unable to open a document on a shared drive from a Linux workstation. Which of the following commands would help the user gain access to the document?

A customer wants to format a 4TB external drive with a filesystem that is compatible with both Windows and Linux OSs. Which of the following should the technician suggest the customer use?

A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log. Which of the following should the technician replace to prevent these issues in the future?

Which of the following steps should a technician perform when the included Windows driver for a video card does not have the needed features?

A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error stating a data library is missing. Which of the following should a technician attempt FIRST?

Which of the following would MOST likely be used by an attacker to identify the hash value of a strong password quickly?

A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third-party applications, and proprietary applications made by the company's IT department. The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS. Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

A technician needs to manage a Linux workstation remotely. This workstation contains highly sensitive data, and therefore, it must be accessed in the most secure method possible. Which of the following technologies should the technician use to manage this system?

A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

A user recently connected a Windows laptop to a free WiFi hotspot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely cause?