Question 1

Systematic desensitization involves:

Accepted Answer

A)  learning to relax using deep muscle relaxation and breathing. 
B)  identifying irrational self-talk that produces speaker anxiety. 
C)  developing alternative coping statements. 
D)  identifying reasonable speaking goals. 
A)  learning to relax using deep muscle relaxation and breathing. 
B)  identifying irrational self-talk that produces speaker anxiety. 
C)  developing alternative coping statements. 
D)  identifying reasonable speaking goals.

Question 2

When giving instructions,one should remember to

Accepted Answer

A)  avoid repetition. 
B)  use jargon and technical terms to make the instructions clear. 
C)  use a minimum number of words 
D)  all of the above. 
A)  avoid repetition. 
B)  use jargon and technical terms to make the instructions clear. 
C)  use a minimum number of words 
D)  all of the above.

Question 3

Explain the use of the "reasonable person rule" as it applies to sexual harrassment cases.

Accepted Answer

The "reasonable person rule" is a legal

Question 4

The following are valid reasons for a company to develop a blog except

Accepted Answer

A)  blogs are better than one-way communication. 
B)  blogs are a way to provide information about new products and ideas. 
C)  blogs are currently viewed as a major marketing tool by many Fortune 500 companies. 
D)  blogs help companies to deal with "blog swarm" by affording quick responses. 
A)  blogs are better than one-way communication. 
B)  blogs are a way to provide information about new products and ideas. 
C)  blogs are currently viewed as a major marketing tool by many Fortune 500 companies. 
D)  blogs help companies to deal with "blog swarm" by affording quick responses.

Question 5

In response to a query about Sharon,her manager replied with an email stating,"Sharon is a good employee." He meant this as a positive endorsement of Sharon,but the inquirer decoded "good" to mean that Sharon was just a mediocre employee.In this instance

Accepted Answer

A)  quid pro quo has occurred. 
B)  the manager used the wrong sensory channel to convey the message. 
C)  cognitive structuring has occurred. 
D)  bypassing has occurred. 
A)  quid pro quo has occurred. 
B)  the manager used the wrong sensory channel to convey the message. 
C)  cognitive structuring has occurred. 
D)  bypassing has occurred.

Question 6

When giving instructions,the text recommends using an acronym such as

Accepted Answer

A)  the North Atlantic Treaty Organization as NATO. 
B)  the first step..., the second step..., and so on. 
C)  that today's task is identical to yesterday's task except for one additional step. 
D)  the letters used to represent each comer of a square. 
E)  all of the above. 
A)  the North Atlantic Treaty Organization as NATO. 
B)  the first step..., the second step..., and so on. 
C)  that today's task is identical to yesterday's task except for one additional step. 
D)  the letters used to represent each comer of a square. 
E)  all of the above.

Question 7

SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation.

Accepted Answer

A) True 
 B)False

Question 8

Reflect on an unresolved situation with a company you have had a negative experience.How could you use technology to resolve the situation

Accepted Answer

One unresolved situation with a company

Question 9

Participation is LESS ORGANIZED with videoconferencing than face to face meetings.

Accepted Answer

A) True 
 B)False

Question 10

Discuss the positive and negative aspects of email,instant messages,and blogs in the workplace.

Accepted Answer

Email, instant messages, and blogs have

Question 11

Suppose you are in charge of deciding whether to start using the videoconferencing rather than face-to-face meetings.What aspects (positives and negatives)will you need to consider in order to make a wise decision.

Accepted Answer

When deciding whether to start using vid

Question 12

VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for training,for business updates,and to keep them from feeling isolated.

Accepted Answer

A) True 
 B)False

Question 13

List and briefly discuss three test suggestions for controlling situational anxiety.Which works best for you? Be specific.

Accepted Answer

1. Deep Breathing Exercises: Deep breath

Question 14

One of the surest obstacles to effective communication is EXCESSIVE preparation.

Accepted Answer

A) True 
 B)False

Question 15

BYPASSING can occur because people use different words but actually mean the same thing.

Accepted Answer

A) True 
 B)False

Question 16

People seem to learn more easily when they can COMPARE OR CONTRAST a new task with an old one.

Accepted Answer

A) True 
 B)False

Question 17

The reasonable person rule is used in courts in determining

Accepted Answer

A)  unlawful interview questions. 
B)  sexual harassment cases. 
C)  plagiarism cases. 
D)  free speech on blogs. 
A)  unlawful interview questions. 
B)  sexual harassment cases. 
C)  plagiarism cases. 
D)  free speech on blogs.

Question 18

Which of the following is NOT true about videoconferences?

Accepted Answer

A)  Videoconferencing results in the show of less emotion and less conflict during meetings. 
B)  Status differences are less noticeable in a videoconference. 
C)  Videoconferences cause a high level of participant anxiety. 
D)  Videoconference meetings are shorter than face-to-face meetings. 
A)  Videoconferencing results in the show of less emotion and less conflict during meetings. 
B)  Status differences are less noticeable in a videoconference. 
C)  Videoconferences cause a high level of participant anxiety. 
D)  Videoconference meetings are shorter than face-to-face meetings.

Question 19

Although all of the following are important,which one should be the first step when giving instructions?

Accepted Answer

A)  Begin with simple, easy-to-understand words. 
B)  Begin with simple comparisons. 
C)  Begin with an overall picture. 
D)  Begin with specific explanations. 
A)  Begin with simple, easy-to-understand words. 
B)  Begin with simple comparisons. 
C)  Begin with an overall picture. 
D)  Begin with specific explanations.

Question 20

First impressions are very important and one way to be received favorably is to impress people with your VOCABULARY,particularly when you are giving instructions.

Accepted Answer

A) True 
 B)False

Systematic desensitization involves:

When giving instructions,one should remember to

Explain the use of the "reasonable person rule" as it applies to sexual harrassment cases.

The following are valid reasons for a company to develop a blog except

In response to a query about Sharon,her manager replied with an email stating,"Sharon is a good employee." He meant this as a positive endorsement of Sharon,but the inquirer decoded "good" to mean that Sharon was just a mediocre employee.In this instance

When giving instructions,the text recommends using an acronym such as

SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation.

Reflect on an unresolved situation with a company you have had a negative experience.How could you use technology to resolve the situation

Participation is LESS ORGANIZED with videoconferencing than face to face meetings.

Discuss the positive and negative aspects of email,instant messages,and blogs in the workplace.

Suppose you are in charge of deciding whether to start using the videoconferencing rather than face-to-face meetings.What aspects (positives and negatives)will you need to consider in order to make a wise decision.

VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for training,for business updates,and to keep them from feeling isolated.

List and briefly discuss three test suggestions for controlling situational anxiety.Which works best for you? Be specific.

One of the surest obstacles to effective communication is EXCESSIVE preparation.

BYPASSING can occur because people use different words but actually mean the same thing.

People seem to learn more easily when they can COMPARE OR CONTRAST a new task with an old one.

The reasonable person rule is used in courts in determining

Which of the following is NOT true about videoconferences?

Although all of the following are important,which one should be the first step when giving instructions?

First impressions are very important and one way to be received favorably is to impress people with your VOCABULARY,particularly when you are giving instructions.

The Communication Process

Communication in the Workplace

Conflict, Culture, and Relationships

Effective Listening

Nonverbal Communication

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters

Exam 6: Overcoming Obstacles to Communication in the Electronic Age

Systematic desensitization involves:

When giving instructions,one should remember to

Explain the use of the "reasonable person rule" as it applies to sexual harrassment cases.

The following are valid reasons for a company to develop a blog except

In response to a query about Sharon,her manager replied with an email stating,"Sharon is a good employee." He meant this as a positive endorsement of Sharon,but the inquirer decoded "good" to mean that Sharon was just a mediocre employee.In this instance

When giving instructions,the text recommends using an acronym such as

SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation.

Reflect on an unresolved situation with a company you have had a negative experience.How could you use technology to resolve the situation

Participation is LESS ORGANIZED with videoconferencing than face to face meetings.

Discuss the positive and negative aspects of email,instant messages,and blogs in the workplace.

Suppose you are in charge of deciding whether to start using the videoconferencing rather than face-to-face meetings.What aspects (positives and negatives)will you need to consider in order to make a wise decision.

VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for training,for business updates,and to keep them from feeling isolated.

List and briefly discuss three test suggestions for controlling situational anxiety.Which works best for you? Be specific.

One of the surest obstacles to effective communication is EXCESSIVE preparation.

BYPASSING can occur because people use different words but actually mean the same thing.

People seem to learn more easily when they can COMPARE OR CONTRAST a new task with an old one.

The reasonable person rule is used in courts in determining

Which of the following is NOT true about videoconferences?

Although all of the following are important,which one should be the first step when giving instructions?

First impressions are very important and one way to be received favorably is to impress people with your VOCABULARY,particularly when you are giving instructions.

The Communication Process

Communication in the Workplace

Conflict, Culture, and Relationships

Effective Listening

Nonverbal Communication

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters