Question 1

Centralized communication networks are faster, with complex problems and tasks.

Accepted Answer

A) True 
 B)False

Question 2

Ethical question: Should an organization fully reveal negative information about its plans to employees?

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is part of the basic communication process?

Accepted Answer

A)  Noise. 
B)  Communication channel. 
C)  Feedback loop. 
D)  Each answer is a part of the basic communication process. 
A)  Noise. 
B)  Communication channel. 
C)  Feedback loop. 
D)  Each answer is a part of the basic communication process.

Question 4

Which of the following is not an example of nonverbal communication?

Accepted Answer

A)  A wink. 
B)  An e-mail message. 
C)  Folded arms. 
D)  A look of surprise. 
A)  A wink. 
B)  An e-mail message. 
C)  Folded arms. 
D)  A look of surprise.

Question 5

Misunderstandings about time likely would not occur in a face-to-face business meeting of people from different countries or among people in a culturally diverse workforce.

Accepted Answer

A) True 
 B)False

Question 6

Decentralized communication networks have all the following features except

Accepted Answer

A)  Freely flowing communication. 
B)  One person controls the message flow. 
C)  Information is spread throughout the network. 
D)  All parts of the network have the potential to get information. 
A)  Freely flowing communication. 
B)  One person controls the message flow. 
C)  Information is spread throughout the network. 
D)  All parts of the network have the potential to get information.

Question 7

Multiple ______________ can improve communication effectiveness. A manager could follow an oral message with a ______________ summary.

Accepted Answer

The answer of Multiple ______________ can improve communication effectiveness. A...

Question 8

Nonverbal communication adds feeling and emotion to a message.

Accepted Answer

A) True 
 B)False

Question 9

Decentralized communication networks control communication through a single person.

Accepted Answer

A) True 
 B)False

Question 10

______________ listening is the view that the listener is responsible for correctly hearing a speaker's message.

Accepted Answer

The answer of ______________ listening is the view that the...

Question 11

A role that connects two parts of the organization but is not a member of the connected parts is a(n)

Accepted Answer

A)  Isolate. 
B)  Initiator. 
C)  Relayer. 
D)  Liaison. 
A)  Isolate. 
B)  Initiator. 
C)  Relayer. 
D)  Liaison.

Question 12

Receivers can use the communication process's feedback loop, such as asking a sender to ______________ a message.

Accepted Answer

The answer of Receivers can use the communication process's feedback...

Question 13

Which of the following are existing or emerging technologies that affect organizational communication processes?

Accepted Answer

A)  Fiber optics. 
B)  Laptop, notepad, and tablet PCs with digital cellular facsimile devices and wireless Internet connectors. 
C)  Digital communication satellites. 
D)  Each answer is a technology that can affect organizational communication processes. 
A)  Fiber optics. 
B)  Laptop, notepad, and tablet PCs with digital cellular facsimile devices and wireless Internet connectors. 
C)  Digital communication satellites. 
D)  Each answer is a technology that can affect organizational communication processes.

Question 14

The organizational communication function that plays a big role in large-scale organizational change is

Accepted Answer

A)  Feedback. 
B)  Emotion. 
C)  Integration. 
D)  Persuasion. 
A)  Feedback. 
B)  Emotion. 
C)  Integration. 
D)  Persuasion.

Question 15

Selective perception is a function of organizational communication.

Accepted Answer

A) True 
 B)False

Question 16

Pair-wise communication distinguishes itself from other communication forms by each person focusing attention only on the other party.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is false about the physical aspects of a person's nonverbal behavior?

Accepted Answer

A)  When the sender speaks fast and fluently, receivers often feel the sender has negative feelings about the receiver. 
B)  Senders who increase the rate and volume of speech can persuade a receiver to accept a message. 
C)  Senders who look away from the receiver imply uncertainty about the message. 
D)  Moving closer to the receiver can imply a positive attitude toward the receiver. 
A)  When the sender speaks fast and fluently, receivers often feel the sender has negative feelings about the receiver. 
B)  Senders who increase the rate and volume of speech can persuade a receiver to accept a message. 
C)  Senders who look away from the receiver imply uncertainty about the message. 
D)  Moving closer to the receiver can imply a positive attitude toward the receiver.

Question 18

Organizations manage external impressions of their behavior by giving their own accounts of behavior that protestors say was unethical.

Accepted Answer

A) True 
 B)False

Question 19

Active listening ignores a speaker's nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is false?

Accepted Answer

A)  Jargon may be a source of communication dysfunction. 
B)  People may react to information overload by ignoring some information. 
C)  Dysfunctions related to the timing of the message only occur when there is not enough time for accurate interpretation. 
D)  Senders can filter message content unintentionally. 
A)  Jargon may be a source of communication dysfunction. 
B)  People may react to information overload by ignoring some information. 
C)  Dysfunctions related to the timing of the message only occur when there is not enough time for accurate interpretation. 
D)  Senders can filter message content unintentionally.

Centralized communication networks are faster, with complex problems and tasks.

Ethical question: Should an organization fully reveal negative information about its plans to employees?

Which of the following is part of the basic communication process?

Which of the following is not an example of nonverbal communication?

Misunderstandings about time likely would not occur in a face-to-face business meeting of people from different countries or among people in a culturally diverse workforce.

Decentralized communication networks have all the following features except

Multiple can improve communication effectiveness. A manager could follow an oral message with a summary.

Nonverbal communication adds feeling and emotion to a message.

Decentralized communication networks control communication through a single person.

______________ listening is the view that the listener is responsible for correctly hearing a speaker's message.

A role that connects two parts of the organization but is not a member of the connected parts is a(n)

Receivers can use the communication process's feedback loop, such as asking a sender to ______________ a message.

Which of the following are existing or emerging technologies that affect organizational communication processes?

The organizational communication function that plays a big role in large-scale organizational change is

Selective perception is a function of organizational communication.

Pair-wise communication distinguishes itself from other communication forms by each person focusing attention only on the other party.

Which of the following statements is false about the physical aspects of a person's nonverbal behavior?

Organizations manage external impressions of their behavior by giving their own accounts of behavior that protestors say was unethical.

Active listening ignores a speaker's nonverbal cues.

Which of the following statements is false?

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Organizational Change and Development

Filters

Exam 13: Communication Processes

Centralized communication networks are faster, with complex problems and tasks.

Ethical question: Should an organization fully reveal negative information about its plans to employees?

Which of the following is part of the basic communication process?

Which of the following is not an example of nonverbal communication?

Misunderstandings about time likely would not occur in a face-to-face business meeting of people from different countries or among people in a culturally diverse workforce.

Decentralized communication networks have all the following features except

Multiple ______________ can improve communication effectiveness. A manager could follow an oral message with a ______________ summary.

Nonverbal communication adds feeling and emotion to a message.

Decentralized communication networks control communication through a single person.

______________ listening is the view that the listener is responsible for correctly hearing a speaker's message.

A role that connects two parts of the organization but is not a member of the connected parts is a(n)

Receivers can use the communication process's feedback loop, such as asking a sender to ______________ a message.

Which of the following are existing or emerging technologies that affect organizational communication processes?

The organizational communication function that plays a big role in large-scale organizational change is

Selective perception is a function of organizational communication.

Pair-wise communication distinguishes itself from other communication forms by each person focusing attention only on the other party.

Which of the following statements is false about the physical aspects of a person's nonverbal behavior?

Organizations manage external impressions of their behavior by giving their own accounts of behavior that protestors say was unethical.

Active listening ignores a speaker's nonverbal cues.

Which of the following statements is false?

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Organizational Change and Development

Filters

Multiple can improve communication effectiveness. A manager could follow an oral message with a summary.