Exam 13: Communication Processes

Message distortion can happen when the sender and receiver do not have the same ______________.

By supporting ______________, communication processes help an organization adapt to its changing environment.

People in terminator roles may become bottlenecks in a communication network.

Receivers will perceive high-contrast messages more quickly than low-contrast messages.

American Sign Language is a form of nonverbal communication.

Those who start communications and send more messages than others are

Organizational silence is not a dysfunction of organizational communication.

Active listening attends to a speaker's ______________ cues.

Three functions of organizational communication are ______________, ______________, and ______________.

An organization's ability to let employees communicate emotions is a function of organizational communication.

Ethical question: Should an organization tell its suppliers how it chooses among them, its contracting process, and the basis of its commitment to a supplier?

Ethical question: Should an organization tell its customers or clients about product safety, service errors, and testing program results?

The sender and receiver are independent while communicating.

Which of the following statements is false about oral communication?

Which of the following is not true of the basic communication process?

____________ communication networks involve three or more people directly interacting during the communication.

Active listening involves accurately hearing a message's facts and understanding a speaker's feelings about the message.

We can think of communication in organizations as a form of ______________ behavior.

An active listener can ask ______________ to clarify a speaker's intent.

Active listening involves accurately hearing the ______________ in a message and understanding a speaker's ______________ about the message.