Exam 18: Organizational Change and Development
Exam 1: Introduction and Historical Background155 Questions
Exam 2: The Context of Modern Organizations Diversity, Quality, Technology, International125 Questions
Exam 3: Ethics and Behavior in Organizations123 Questions
Exam 4: Organizational Culture140 Questions
Exam 5: Perception, Attitudes, and Personality142 Questions
Exam 6: Organizational Socialization131 Questions
Exam 7: Motivation: Need Theories131 Questions
Exam 8: Motivation: Cognitive and Behavioral Theories and Techniques135 Questions
Exam 9: Intrinsic Rewards and Job Design93 Questions
Exam 10: Groups and Intergroup Processes207 Questions
Exam 11: Conflict in Organizations146 Questions
Exam 12: Leadership and Management139 Questions
Exam 13: Communication Processes147 Questions
Exam 14: Decision-Making and Problem-Solving Processes158 Questions
Exam 15: Power and Political Behavior165 Questions
Exam 16: Stress in Organizations135 Questions
Exam 17: Organizational Design145 Questions
Exam 18: Organizational Change and Development125 Questions
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Ethical issue about organizational change and development: Organization development consultants may misrepresent their ______________ when helping the client system solve its problems.
(Short Answer)
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Organizational development interventions are typically stronger for small organizations than large organizations.
(True/False)
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Which of the following methods of data collection can a change agent use to diagnose an organization?
(Multiple Choice)
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Possible targets of planned organizational change include ______________ and ______________.
(Short Answer)
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There are four main classes of organizational development interventions. Two of these are ______________ interventions and _______________ interventions.
(Short Answer)
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Transformational leaders do not inspire followers to pursue desired organizational changes.
(True/False)
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Which of the following statements is false about an organizational development contract?
(Multiple Choice)
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The phase of organizational development in which the consultant and client introduce changes to the system is the ______________ phase.
(Short Answer)
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In revolutionary change, the enduring features of an organization's design, processes, and relationships with the external environment are ______________.
(Short Answer)
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The intervention of goal setting can have positive effects on employee attitudes when used by itself.
(True/False)
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Planned change is a systematic management effort to move an organization, or a subsystem, to a new state. It includes deliberately changing the organization's design, technology, tasks, or people.
(True/False)
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After a change agent has diagnosed the state of the organization, what is the next step the change agent will take as part of the organizational development process?
(Multiple Choice)
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Internal forces for change include ______________ and ______________.
(Short Answer)
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The consultant who plans and does the organizational development effort or program should be the one to assess the program's effects.
(True/False)
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Using dramatic ceremonies and symbols to signal disengagement from the past can increase resistance to change.
(True/False)
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Resistance to change can come from disturbing long-standing patterns of ______________.
(Short Answer)
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______________ change sees organizational change as happening in incremental phases.
(Short Answer)
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Which of the following is true about leadership and organizational change?
(Multiple Choice)
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Resistance to change will likely not occur if people perceive the change as causing them to lose something they value.
(True/False)
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