Exam 18: Organizational Change and Development

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Ethical issue about organizational change and development: Organization development consultants may misrepresent their ______________ when helping the client system solve its problems.

(Short Answer)
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Organizational change agents are internal staff employees.

(True/False)
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Organizational development interventions are typically stronger for small organizations than large organizations.

(True/False)
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Which of the following methods of data collection can a change agent use to diagnose an organization?

(Multiple Choice)
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Possible targets of planned organizational change include ______________ and ______________.

(Short Answer)
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There are four main classes of organizational development interventions. Two of these are ______________ interventions and _______________ interventions.

(Short Answer)
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Transformational leaders do not inspire followers to pursue desired organizational changes.

(True/False)
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Which of the following statements is false about an organizational development contract?

(Multiple Choice)
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The phase of organizational development in which the consultant and client introduce changes to the system is the ______________ phase.

(Short Answer)
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In revolutionary change, the enduring features of an organization's design, processes, and relationships with the external environment are ______________.

(Short Answer)
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The intervention of goal setting can have positive effects on employee attitudes when used by itself.

(True/False)
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Planned change is a systematic management effort to move an organization, or a subsystem, to a new state. It includes deliberately changing the organization's design, technology, tasks, or people.

(True/False)
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After a change agent has diagnosed the state of the organization, what is the next step the change agent will take as part of the organizational development process?

(Multiple Choice)
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Internal forces for change include ______________ and ______________.

(Short Answer)
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The consultant who plans and does the organizational development effort or program should be the one to assess the program's effects.

(True/False)
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Using dramatic ceremonies and symbols to signal disengagement from the past can increase resistance to change.

(True/False)
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Resistance to change can come from disturbing long-standing patterns of ______________.

(Short Answer)
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______________ change sees organizational change as happening in incremental phases.

(Short Answer)
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Which of the following is true about leadership and organizational change?

(Multiple Choice)
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Resistance to change will likely not occur if people perceive the change as causing them to lose something they value.

(True/False)
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