Question 1

Which of the following statements is true?

Accepted Answer

A)  Forces for change usually come from within the organization; forces against change usually come from outside the organization. 
B)  Forces for change usually come from outside the organization; forces against change usually come from inside the organization. 
C)  Forces for and against change come from inside and outside the organization. 
D)  No statement is true. 
A)  Forces for change usually come from within the organization; forces against change usually come from outside the organization. 
B)  Forces for change usually come from outside the organization; forces against change usually come from inside the organization. 
C)  Forces for and against change come from inside and outside the organization. 
D)  No statement is true.

Question 2

Which of the following statements about the planning phase of organizational development is false?

Accepted Answer

A)  Diagnosis and feedback can lead to planning the change. 
B)  The planning phase can occur during the feedback meeting if the changes are simple. 
C)  Once change alternatives are identified, steps are laid out to cause those changes. 
D)  The consultant decides the nature of the change program. 
A)  Diagnosis and feedback can lead to planning the change. 
B)  The planning phase can occur during the feedback meeting if the changes are simple. 
C)  Once change alternatives are identified, steps are laid out to cause those changes. 
D)  The consultant decides the nature of the change program.

Question 3

The phase of organizational development in which the consultant and the client outline their mutual expectations is the ______________ phase.

Accepted Answer

The answer of The phase of organizational development in which...

Question 4

The organizational development phase at which the change agent gets information about the state of the client system is

Accepted Answer

A)  Planning the change. 
B)  Diagnosis. 
C)  Contracting. 
D)  Evaluation. 
A)  Planning the change. 
B)  Diagnosis. 
C)  Contracting. 
D)  Evaluation.

Question 5

The early phases of planned change identify the ______________ that needs changing to reach the desired ______________ state.

Accepted Answer

The answer of The early phases of planned change identify...

Question 6

A strategic organizational development intervention is ______________.

Accepted Answer

organizati

Question 7

Which of the following countries is likely to have a manipulative perspective about organizational change?

Accepted Answer

A)  United States. 
B)  Italy. 
C)  Sweden. 
D)  France. 
A)  United States. 
B)  Italy. 
C)  Sweden. 
D)  France.

Question 8

Organizational change that unfolds over long periods of stability followed by bursts of major change is ______________ change.

Accepted Answer

A)  Revolutionary. 
B)  Evolutionary. 
C)  Unplanned. 
D)  No answers are correct. 
A)  Revolutionary. 
B)  Evolutionary. 
C)  Unplanned. 
D)  No answers are correct.

Question 9

A change agent can begin diagnosis as early as the first contact with a client.

Accepted Answer

A) True 
 B)False

Question 10

Dissatisfaction with an organization's performance can trigger a revolutionary period.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is false about managers' responses to resistance to change?

Accepted Answer

A)  Forcefully reducing resistance to change may increase resistance to change. 
B)  Managers can use resistance to change as a chance to get more information. 
C)  Managers should strive for a complete lack of resistance to change. 
D)  The presence of resistance can alert the change agent to involve those affected by the change in diagnosing reasons for resistance. 
A)  Forcefully reducing resistance to change may increase resistance to change. 
B)  Managers can use resistance to change as a chance to get more information. 
C)  Managers should strive for a complete lack of resistance to change. 
D)  The presence of resistance can alert the change agent to involve those affected by the change in diagnosing reasons for resistance.

Question 12

Forces opposing change come primarily from inside the organization.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not characteristic of the feedback phase of organizational development?

Accepted Answer

A)  The number of feedback meetings depends on the number of groups targeted by the organizational development program. 
B)  Specific actions are taken to change the organization. 
C)  The consultant offers a preliminary diagnosis of the client system. 
D)  The consultant and members of the organization collaboratively arrive at a diagnosis. 
A)  The number of feedback meetings depends on the number of groups targeted by the organizational development program. 
B)  Specific actions are taken to change the organization. 
C)  The consultant offers a preliminary diagnosis of the client system. 
D)  The consultant and members of the organization collaboratively arrive at a diagnosis.

Question 14

Resistance to change can occur when people do not share a ______________ about the ______________ of the change.

Accepted Answer

common per

Question 15

An organizational development effort focuses on which of the following to get planned change?

Accepted Answer

A)  Technology. 
B)  Human processes. 
C)  Organizational design. 
D)  All answers are correct. 
A)  Technology. 
B)  Human processes. 
C)  Organizational design. 
D)  All answers are correct.

Question 16

Organizational development interventions that include aspects of reward systems, career planning, and stress management are

Accepted Answer

A)  Structural and technological interventions. 
B)  Human process interventions. 
C)  Strategy interventions. 
D)  Human resource management interventions. 
A)  Structural and technological interventions. 
B)  Human process interventions. 
C)  Strategy interventions. 
D)  Human resource management interventions.

Question 17

Which of the following is a target of planned organizational change.

Accepted Answer

A)  Organizational design. 
B)  Organizational culture. 
C)  Decision processes. 
D)  All answers are targets of planned organizational change. 
A)  Organizational design. 
B)  Organizational culture. 
C)  Decision processes. 
D)  All answers are targets of planned organizational change.

Question 18

A leader's ______________ about an organization's future state plays an important role in successful organizational change.

Accepted Answer

The answer of A leader's ______________ about an organization's future...

Question 19

Two structural and technological interventions are ______________ and ______________.

Accepted Answer

organizational desig

Question 20

During the feedback meeting of organizational development, usually the consultant alone arrives at a diagnosis.

Accepted Answer

A) True 
 B)False

Which of the following statements is true?

Which of the following statements about the planning phase of organizational development is false?

The phase of organizational development in which the consultant and the client outline their mutual expectations is the ______________ phase.

The organizational development phase at which the change agent gets information about the state of the client system is

The early phases of planned change identify the that needs changing to reach the desired state.

A strategic organizational development intervention is ______________.

Which of the following countries is likely to have a manipulative perspective about organizational change?

Organizational change that unfolds over long periods of stability followed by bursts of major change is ______________ change.

A change agent can begin diagnosis as early as the first contact with a client.

Dissatisfaction with an organization's performance can trigger a revolutionary period.

Which of the following statements is false about managers' responses to resistance to change?

Forces opposing change come primarily from inside the organization.

Which of the following is not characteristic of the feedback phase of organizational development?

Resistance to change can occur when people do not share a about the of the change.

An organizational development effort focuses on which of the following to get planned change?

Organizational development interventions that include aspects of reward systems, career planning, and stress management are

Which of the following is a target of planned organizational change.

A leader's ______________ about an organization's future state plays an important role in successful organizational change.

Two structural and technological interventions are and .

During the feedback meeting of organizational development, usually the consultant alone arrives at a diagnosis.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Exam 18: Organizational Change and Development

Which of the following statements is true?

Which of the following statements about the planning phase of organizational development is false?

The phase of organizational development in which the consultant and the client outline their mutual expectations is the ______________ phase.

The organizational development phase at which the change agent gets information about the state of the client system is

The early phases of planned change identify the ______________ that needs changing to reach the desired ______________ state.

A strategic organizational development intervention is ______________.

Which of the following countries is likely to have a manipulative perspective about organizational change?

Organizational change that unfolds over long periods of stability followed by bursts of major change is ______________ change.

A change agent can begin diagnosis as early as the first contact with a client.

Dissatisfaction with an organization's performance can trigger a revolutionary period.

Which of the following statements is false about managers' responses to resistance to change?

Forces opposing change come primarily from inside the organization.

Which of the following is not characteristic of the feedback phase of organizational development?

Resistance to change can occur when people do not share a ______________ about the ______________ of the change.

An organizational development effort focuses on which of the following to get planned change?

Organizational development interventions that include aspects of reward systems, career planning, and stress management are

Which of the following is a target of planned organizational change.

A leader's ______________ about an organization's future state plays an important role in successful organizational change.

Two structural and technological interventions are ______________ and ______________.

During the feedback meeting of organizational development, usually the consultant alone arrives at a diagnosis.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

The early phases of planned change identify the that needs changing to reach the desired state.

Resistance to change can occur when people do not share a about the of the change.

Two structural and technological interventions are and .