Question 1

The future state of organizational change might be a new strategy, introducing a new technology, or changing the organization's culture.

Accepted Answer

A) True 
 B)False

Question 2

A manager who encounters resistance to change may see this as a chance to get more information about the change process.

Accepted Answer

A) True 
 B)False

Question 3

A strategy intervention can focus on an organization's responses to shifts in its external environment. These responses include changes in the organization's culture to create values and beliefs more congruent with the organization's new environment.

Accepted Answer

A) True 
 B)False

Question 4

An organization that is bought out with little or no warning will likely experience ______________ change.

Accepted Answer

A)  Planned. 
B)  Unplanned. 
C)  Neither planned nor unplanned. 
D)  Both planned and unplanned. 
A)  Planned. 
B)  Unplanned. 
C)  Neither planned nor unplanned. 
D)  Both planned and unplanned.

Question 5

Ethical issue: Misrepresentation by either the client system or the organizational development consultant.

Accepted Answer

A) True 
 B)False

Question 6

The organizational development contract is renegotiable.

Accepted Answer

A) True 
 B)False

Question 7

Organizational development is a long-term, systematic, and prescriptive approach to planned organizational change.

Accepted Answer

A) True 
 B)False

Question 8

Organizational development does not focus on single subsystems in an organization.

Accepted Answer

A) True 
 B)False

Question 9

Research results show the strongest effects for interventions of which of the following types?

Accepted Answer

A)  Human process and human resource management. 
B)  Structural/technological and strategic. 
C)  Structural/technological and human resource management. 
D)  Human process and strategic. 
A)  Human process and human resource management. 
B)  Structural/technological and strategic. 
C)  Structural/technological and human resource management. 
D)  Human process and strategic.

Question 10

The phase of organizational development that establishes the client-consultant relationship is

Accepted Answer

A)  Entry. 
B)  Contracting. 
C)  Planning the change. 
D)  Diagnosis. 
A)  Entry. 
B)  Contracting. 
C)  Planning the change. 
D)  Diagnosis.

Question 11

A systematic technique drawn from the behavioral sciences that can help cause planned organizational change is a(n) ______________.

Accepted Answer

organizati

Question 12

Human process interventions focus on interpersonal, intragroup, and intergroup processes, such as conflict, communication, and decision making.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is false about organizational development?

Accepted Answer

A)  Organizational development tries to create a flexible organization. 
B)  It does not have any prescriptive qualities to it. 
C)  It builds organizational mechanisms that let members get feedback about the state of the organization. 
D)  The feedback then encourages all members to focus on continuous improvement. 
A)  Organizational development tries to create a flexible organization. 
B)  It does not have any prescriptive qualities to it. 
C)  It builds organizational mechanisms that let members get feedback about the state of the organization. 
D)  The feedback then encourages all members to focus on continuous improvement.

Question 14

Organizational development has its roots mainly in the United States.

Accepted Answer

A) True 
 B)False

Question 15

_______________ change views organizational charge as unfolding over long periods of stability followed by bursts of major change activities.

Accepted Answer

The answer of _______________ change views organizational charge as unfolding...

Question 16

Charismatic leaders combine their charisma with an inspirational vision to propel an organization forward to a new equilibrium period.

Accepted Answer

A) True 
 B)False

Question 17

The early phases of planned change do not identify the targets of change.

Accepted Answer

A) True 
 B)False

Question 18

The phase of organizational development that focuses on whether the organizational development effort had the desired effects is

Accepted Answer

A)  Intervention. 
B)  Diagnosis. 
C)  Evaluation. 
D)  Feedback. 
A)  Intervention. 
B)  Diagnosis. 
C)  Evaluation. 
D)  Feedback.

Question 19

Which of the following sequences is the correct order of the organizational development phases?

Accepted Answer

A)  Entry, contracting, feedback, diagnosis, intervention, evaluation, planning the change, termination. 
B)  Entry, contracting, diagnosis, planning the change, intervention, feedback, evaluation, termination. 
C)  Entry, contracting, diagnosis, feedback, planning the change, intervention evaluation, termination. 
D)  Entry, contracting, intervention, feedback, diagnosis, planning the change, evaluation, termination. 
A)  Entry, contracting, feedback, diagnosis, intervention, evaluation, planning the change, termination. 
B)  Entry, contracting, diagnosis, planning the change, intervention, feedback, evaluation, termination. 
C)  Entry, contracting, diagnosis, feedback, planning the change, intervention evaluation, termination. 
D)  Entry, contracting, intervention, feedback, diagnosis, planning the change, evaluation, termination.

Question 20

Some future or target states of organizational change include ______________ and ______________.

Accepted Answer

new strategy, new te

The future state of organizational change might be a new strategy, introducing a new technology, or changing the organization's culture.

A manager who encounters resistance to change may see this as a chance to get more information about the change process.

A strategy intervention can focus on an organization's responses to shifts in its external environment. These responses include changes in the organization's culture to create values and beliefs more congruent with the organization's new environment.

An organization that is bought out with little or no warning will likely experience ______________ change.

Ethical issue: Misrepresentation by either the client system or the organizational development consultant.

The organizational development contract is renegotiable.

Organizational development is a long-term, systematic, and prescriptive approach to planned organizational change.

Organizational development does not focus on single subsystems in an organization.

Research results show the strongest effects for interventions of which of the following types?

The phase of organizational development that establishes the client-consultant relationship is

A systematic technique drawn from the behavioral sciences that can help cause planned organizational change is a(n) ______________.

Human process interventions focus on interpersonal, intragroup, and intergroup processes, such as conflict, communication, and decision making.

Which of the following is false about organizational development?

Organizational development has its roots mainly in the United States.

_______________ change views organizational charge as unfolding over long periods of stability followed by bursts of major change activities.

Charismatic leaders combine their charisma with an inspirational vision to propel an organization forward to a new equilibrium period.

The early phases of planned change do not identify the targets of change.

The phase of organizational development that focuses on whether the organizational development effort had the desired effects is

Which of the following sequences is the correct order of the organizational development phases?

Some future or target states of organizational change include and .

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Exam 18: Organizational Change and Development

The future state of organizational change might be a new strategy, introducing a new technology, or changing the organization's culture.

A manager who encounters resistance to change may see this as a chance to get more information about the change process.

A strategy intervention can focus on an organization's responses to shifts in its external environment. These responses include changes in the organization's culture to create values and beliefs more congruent with the organization's new environment.

An organization that is bought out with little or no warning will likely experience ______________ change.

Ethical issue: Misrepresentation by either the client system or the organizational development consultant.

The organizational development contract is renegotiable.

Organizational development is a long-term, systematic, and prescriptive approach to planned organizational change.

Organizational development does not focus on single subsystems in an organization.

Research results show the strongest effects for interventions of which of the following types?

The phase of organizational development that establishes the client-consultant relationship is

A systematic technique drawn from the behavioral sciences that can help cause planned organizational change is a(n) ______________.

Human process interventions focus on interpersonal, intragroup, and intergroup processes, such as conflict, communication, and decision making.

Which of the following is false about organizational development?

Organizational development has its roots mainly in the United States.

_______________ change views organizational charge as unfolding over long periods of stability followed by bursts of major change activities.

Charismatic leaders combine their charisma with an inspirational vision to propel an organization forward to a new equilibrium period.

The early phases of planned change do not identify the targets of change.

The phase of organizational development that focuses on whether the organizational development effort had the desired effects is

Which of the following sequences is the correct order of the organizational development phases?

Some future or target states of organizational change include ______________ and ______________.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Some future or target states of organizational change include and .