Question 1

Which of the following is false about employees' reasons for resisting organizational change?

Accepted Answer

A)  People misunderstand the goal of the change. 
B)  People have a high tolerance for change. 
C)  People distrust the change target and change agent. 
D)  People perceive losing something they value. 
A)  People misunderstand the goal of the change. 
B)  People have a high tolerance for change. 
C)  People distrust the change target and change agent. 
D)  People perceive losing something they value.

Question 2

Which of the following is a phase in the evolutionary model of planned organizational change?

Accepted Answer

A)  Develop a need for change. 
B)  Move toward the change. 
C)  Stabilize the change. 
D)  All answers are phases in the evolutionary model of planned organizational change. 
A)  Develop a need for change. 
B)  Move toward the change. 
C)  Stabilize the change. 
D)  All answers are phases in the evolutionary model of planned organizational change.

Question 3

Two human resource management interventions are ______________ and ______________.

Accepted Answer

goal setting, change

Question 4

In the planning the change phase of organizational development, the consultant decides the nature of the change program.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true about the termination phase of organizational development?

Accepted Answer

A)  If the intervention succeeded, the consultant moves away from direct involvement with the client system. 
B)  External and internal consultants want the client system to become independent of the consultant. 
C)  Effective consultants usually develop long-term relationships with the client system. 
D)  All answers are true statements about the termination phase of organizational development. 
A)  If the intervention succeeded, the consultant moves away from direct involvement with the client system. 
B)  External and internal consultants want the client system to become independent of the consultant. 
C)  Effective consultants usually develop long-term relationships with the client system. 
D)  All answers are true statements about the termination phase of organizational development.

Question 6

An organization whose managers have developed a carefully thought out strategy and mission will likely experience ______________ change.

Accepted Answer

A)  Planned. 
B)  Unplanned. 
C)  Neither planned nor unplanned. 
D)  Both planned and unplanned. 
A)  Planned. 
B)  Unplanned. 
C)  Neither planned nor unplanned. 
D)  Both planned and unplanned.

Question 7

Forces for change come primarily from outside the organization.

Accepted Answer

A) True 
 B)False

Question 8

The organizational development phase that describes each party's mutual expectations and outlines what each party will do is the ______________ phase.

Accepted Answer

A)  Entry. 
B)  Diagnosis. 
C)  Contracting. 
D)  Evaluation. 
A)  Entry. 
B)  Diagnosis. 
C)  Contracting. 
D)  Evaluation.

Question 9

Lack of trust between the change target and the change agent can create resistance to change.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is false about organizational change?

Accepted Answer

A)  Internal forces for change appear as dissatisfaction, discontent, felt stress, and dysfunctionally high conflict. 
B)  Threats of acquisition can induce management to change its organizational structure to inhibit the takeover effort. 
C)  Decision-making processes may have become dysfunctionally slow, and turnover and absenteeism may be high, triggering organizational change. 
D)  The increased interest in global markets, and the need to compete across many borders, will not press managers to consider major changes in their organizations. 
A)  Internal forces for change appear as dissatisfaction, discontent, felt stress, and dysfunctionally high conflict. 
B)  Threats of acquisition can induce management to change its organizational structure to inhibit the takeover effort. 
C)  Decision-making processes may have become dysfunctionally slow, and turnover and absenteeism may be high, triggering organizational change. 
D)  The increased interest in global markets, and the need to compete across many borders, will not press managers to consider major changes in their organizations.

Question 11

In the revolutionary change process, feverish change activities aimed at changing the strategic direction of the organization are

Accepted Answer

A)  Deep structures. 
B)  Equilibrium periods. 
C)  Revolutionary periods. 
D)  No answers are correct. 
A)  Deep structures. 
B)  Equilibrium periods. 
C)  Revolutionary periods. 
D)  No answers are correct.

Question 12

Unplanned organizational change occurs when pressures for change overwhelm efforts to resist change.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an external force for organizational change?

Accepted Answer

A)  Threat of acquisition. 
B)  Felt stress. 
C)  Slow decision processes. 
D)  Poor communication. 
A)  Threat of acquisition. 
B)  Felt stress. 
C)  Slow decision processes. 
D)  Poor communication.

Question 14

Which of the following organizational development interventions is not a human resource management intervention?

Accepted Answer

A)  Reward systems. 
B)  Job redesigns. 
C)  Goal setting. 
D)  Stress management. 
A)  Reward systems. 
B)  Job redesigns. 
C)  Goal setting. 
D)  Stress management.

Question 15

Which of the following statements is false about organizational development?

Accepted Answer

A)  It uses a system-wide view. 
B)  It is planned organizational change. 
C)  It tries to create flexible organizations. 
D)  It views conflict as undesirable. 
A)  It uses a system-wide view. 
B)  It is planned organizational change. 
C)  It tries to create flexible organizations. 
D)  It views conflict as undesirable.

Question 16

Managers can treat resistance to change as a ______________ to get more information about the change or a ______________ to overcome.

Accepted Answer

The answer of Managers can treat resistance to change as...

Question 17

Organizational development efforts only focus on human processes in organizations.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following methods of reducing resistance to change is the most politically based?

Accepted Answer

A)  Committing enough resources. 
B)  Co-opting. 
C)  Communicating information about the change. 
D)  Using change agents who are similar to the targets of change. 
A)  Committing enough resources. 
B)  Co-opting. 
C)  Communicating information about the change. 
D)  Using change agents who are similar to the targets of change.

Question 19

Which of the following is an ethical dilemma in organizational development?

Accepted Answer

A)  Managers in the client system may misrepresent themselves and the nature of their problems. 
B)  All data collected must be treated confidentially. 
C)  Organization development consultants may misrepresent their capabilities and skills when helping the client system solve its problems. 
D)  All answers are ethical dilemmas in organizational development. 
A)  Managers in the client system may misrepresent themselves and the nature of their problems. 
B)  All data collected must be treated confidentially. 
C)  Organization development consultants may misrepresent their capabilities and skills when helping the client system solve its problems. 
D)  All answers are ethical dilemmas in organizational development.

Question 20

Revolutionary change happens incrementally over time as managers adapt an organization's design to pressures for change.

Accepted Answer

A) True 
 B)False

Which of the following is false about employees' reasons for resisting organizational change?

Which of the following is a phase in the evolutionary model of planned organizational change?

Two human resource management interventions are and .

In the planning the change phase of organizational development, the consultant decides the nature of the change program.

Which of the following statements is true about the termination phase of organizational development?

An organization whose managers have developed a carefully thought out strategy and mission will likely experience ______________ change.

Forces for change come primarily from outside the organization.

The organizational development phase that describes each party's mutual expectations and outlines what each party will do is the ______________ phase.

Lack of trust between the change target and the change agent can create resistance to change.

Which of the following statements is false about organizational change?

In the revolutionary change process, feverish change activities aimed at changing the strategic direction of the organization are

Unplanned organizational change occurs when pressures for change overwhelm efforts to resist change.

Which of the following is an external force for organizational change?

Which of the following organizational development interventions is not a human resource management intervention?

Which of the following statements is false about organizational development?

Managers can treat resistance to change as a to get more information about the change or a to overcome.

Organizational development efforts only focus on human processes in organizations.

Which of the following methods of reducing resistance to change is the most politically based?

Which of the following is an ethical dilemma in organizational development?

Revolutionary change happens incrementally over time as managers adapt an organization's design to pressures for change.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Exam 18: Organizational Change and Development

Which of the following is false about employees' reasons for resisting organizational change?

Which of the following is a phase in the evolutionary model of planned organizational change?

Two human resource management interventions are ______________ and ______________.

In the planning the change phase of organizational development, the consultant decides the nature of the change program.

Which of the following statements is true about the termination phase of organizational development?

An organization whose managers have developed a carefully thought out strategy and mission will likely experience ______________ change.

Forces for change come primarily from outside the organization.

The organizational development phase that describes each party's mutual expectations and outlines what each party will do is the ______________ phase.

Lack of trust between the change target and the change agent can create resistance to change.

Which of the following statements is false about organizational change?

In the revolutionary change process, feverish change activities aimed at changing the strategic direction of the organization are

Unplanned organizational change occurs when pressures for change overwhelm efforts to resist change.

Which of the following is an external force for organizational change?

Which of the following organizational development interventions is not a human resource management intervention?

Which of the following statements is false about organizational development?

Managers can treat resistance to change as a ______________ to get more information about the change or a ______________ to overcome.

Organizational development efforts only focus on human processes in organizations.

Which of the following methods of reducing resistance to change is the most politically based?

Which of the following is an ethical dilemma in organizational development?

Revolutionary change happens incrementally over time as managers adapt an organization's design to pressures for change.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Two human resource management interventions are and .

Managers can treat resistance to change as a to get more information about the change or a to overcome.