Question 1

Supervision is not considered to be an important institutional role in managing workplace stress.

Accepted Answer

A) True 
 B)False

Question 2

___________ refers to whether the person has regularly behaved a certain way or experienced a certain outcome in the past.

Accepted Answer

A)  Attribution 
B)  Distinctiveness 
C)  Consensus 
D)  Consistency 
E)  Congruence 
A)  Attribution 
B)  Distinctiveness 
C)  Consensus 
D)  Consistency 
E)  Congruence

Question 3

A person who is generally downbeat and pessimistic has a high level of ___________________________________.

Accepted Answer

negative a

Question 4

__________ commitment is defined as positive emotional attachment to the organization and strong identification with its values and goals.

Accepted Answer

A)  Dysfunctional 
B)  Continuance 
C)  Affective 
D)  Normative 
E)  none of these 
A)  Dysfunctional 
B)  Continuance 
C)  Affective 
D)  Normative 
E)  none of these

Question 5

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

Accepted Answer

A)  Resistance 
B)  Exhaustion 
C)  Realization 
D)  Emotion 
E)  Alarm 
A)  Resistance 
B)  Exhaustion 
C)  Realization 
D)  Emotion 
E)  Alarm

Question 6

​As a manager, if you want to increase your subordinates' job satisfaction, focus first on __________________.

Accepted Answer

A)  improving their after-work activities 
B)  improving the nature of the work itself 
C)  locating the office in a nice place 
D)  locating the break room in a nice place 
E)  ensuring that the work area is always pulsing with sweet jams 
A)  improving their after-work activities 
B)  improving the nature of the work itself 
C)  locating the office in a nice place 
D)  locating the break room in a nice place 
E)  ensuring that the work area is always pulsing with sweet jams

Question 7

What term refers to forming oversimplified beliefs about an individual or a group based on the idea that everyone in that particular group will behave the same way?

Accepted Answer

A)  bigotry 
B)  stereotyping 
C)  selective perception 
D)  indiscriminate perception 
E)  projection 
A)  bigotry 
B)  stereotyping 
C)  selective perception 
D)  indiscriminate perception 
E)  projection

Question 8

Matching
Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates.​
-​selective perception

Accepted Answer

A) ​Emily, their lab manager, considers Sheldon the better scientist.When Sheldon makes a mistake, Emily dismisses it as a fluke.When Malik makes a mistake, she thinks, "Typical!" 
B) ​When Sheldon completes a successful experiment, Malik thinks it's because Sheldon is a great scientist.When one of his own experiments goes well, Malik figures he just got lucky. 
C) ​On the day he met Emily, Malik had a bicycling accident on his way to work and arrived reeling and distracted.His mind still on his near-death experience, Malik was curt during their introductions, causing Emily to forever consider him rude despite his being friendly to her ever since. 
D) ​Sheldon is more eloquent and more adept at conversational niceties than Malik is.For this reason, Emily considers Sheldon the better scientist. 
A) ​Emily, their lab manager, considers Sheldon the better scientist.When Sheldon makes a mistake, Emily dismisses it as a fluke.When Malik makes a mistake, she thinks, "Typical!" 
B) ​When Sheldon completes a successful experiment, Malik thinks it's because Sheldon is a great scientist.When one of his own experiments goes well, Malik figures he just got lucky. 
C) ​On the day he met Emily, Malik had a bicycling accident on his way to work and arrived reeling and distracted.His mind still on his near-death experience, Malik was curt during their introductions, causing Emily to forever consider him rude despite his being friendly to her ever since. 
D) ​Sheldon is more eloquent and more adept at conversational niceties than Malik is.For this reason, Emily considers Sheldon the better scientist.

Question 9

Which of the following is a way to resolve cognitive dissonance?

Accepted Answer

A)  change your behavior 
B)  change your attitude 
C)  reason about the situation 
D)  search for additional information 
E)  all of these 
A)  change your behavior 
B)  change your attitude 
C)  reason about the situation 
D)  search for additional information 
E)  all of these

Question 10

Trade-offs between extreme demands are usually needed when balancing work-life linkages.

Accepted Answer

A) True 
 B)False

Question 11

What term refers to attributing our own characteristics to other people?

Accepted Answer

A)  negative affect 
B)  positive affect 
C)  attribution 
D)  projection 
E)  obfuscation 
A)  negative affect 
B)  positive affect 
C)  attribution 
D)  projection 
E)  obfuscation

Question 12

​An example of an intrinsic work value is _______________.​

Accepted Answer

A)  health insurance 
B)  social contact with friends 
C)  having lots of time to spend with family 
D)  challenging work 
E)  financial gain 
A)  health insurance 
B)  social contact with friends 
C)  having lots of time to spend with family 
D)  challenging work 
E)  financial gain

Question 13

Pleasurable stress that accompanies positive events is called ____________________.

Accepted Answer

The answer of Pleasurable stress that accompanies positive events is...

Question 14

All of the following are direct organizational consequences of stress EXCEPT

Accepted Answer

A)  accident proneness. 
B)  poor work quality. 
C)  turnover. 
D)  absenteeism. 
E)  lowered productivity. 
A)  accident proneness. 
B)  poor work quality. 
C)  turnover. 
D)  absenteeism. 
E)  lowered productivity.

Question 15

__________ commitment is defined as staying with an organization because of perceived high costs involved with leaving.

Accepted Answer

A)  Dysfunctional 
B)  Continuance 
C)  Affective 
D)  Normative 
E)  none of these 
A)  Dysfunctional 
B)  Continuance 
C)  Affective 
D)  Normative 
E)  none of these

Question 16

A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor.

Accepted Answer

A)  physical demand 
B)  personal demand 
C)  task demand 
D)  role demand 
E)  interpersonal demand 
A)  physical demand 
B)  personal demand 
C)  task demand 
D)  role demand 
E)  interpersonal demand

Question 17

Distress is known as the positive form of stress.

Accepted Answer

A) True 
 B)False

Question 18

Matching
Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates.​
-first impression bias

Accepted Answer

A) ​Emily, their lab manager, considers Sheldon the better scientist.When Sheldon makes a mistake, Emily dismisses it as a fluke.When Malik makes a mistake, she thinks, "Typical!" 
B) ​When Sheldon completes a successful experiment, Malik thinks it's because Sheldon is a great scientist.When one of his own experiments goes well, Malik figures he just got lucky. 
C) ​On the day he met Emily, Malik had a bicycling accident on his way to work and arrived reeling and distracted.His mind still on his near-death experience, Malik was curt during their introductions, causing Emily to forever consider him rude despite his being friendly to her ever since. 
D) ​Sheldon is more eloquent and more adept at conversational niceties than Malik is.For this reason, Emily considers Sheldon the better scientist. 
A) ​Emily, their lab manager, considers Sheldon the better scientist.When Sheldon makes a mistake, Emily dismisses it as a fluke.When Malik makes a mistake, she thinks, "Typical!" 
B) ​When Sheldon completes a successful experiment, Malik thinks it's because Sheldon is a great scientist.When one of his own experiments goes well, Malik figures he just got lucky. 
C) ​On the day he met Emily, Malik had a bicycling accident on his way to work and arrived reeling and distracted.His mind still on his near-death experience, Malik was curt during their introductions, causing Emily to forever consider him rude despite his being friendly to her ever since. 
D) ​Sheldon is more eloquent and more adept at conversational niceties than Malik is.For this reason, Emily considers Sheldon the better scientist.

Question 19

Define perception.Describe two perceptual processes and explain how they affect behavior in organizations.

Accepted Answer

Perception refers to the way individuals

Question 20

A moderate degree of workload-related stress can

Accepted Answer

A)  stimulate energy and motivation. 
B)  overload the nervous system. 
C)  weaken the physical system. 
D)  result in apathy. 
E)  increase anxiety. 
A)  stimulate energy and motivation. 
B)  overload the nervous system. 
C)  weaken the physical system. 
D)  result in apathy. 
E)  increase anxiety.

Supervision is not considered to be an important institutional role in managing workplace stress.

___________ refers to whether the person has regularly behaved a certain way or experienced a certain outcome in the past.

A person who is generally downbeat and pessimistic has a high level of ___________________________________.

__________ commitment is defined as positive emotional attachment to the organization and strong identification with its values and goals.

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

As a manager, if you want to increase your subordinates' job satisfaction, focus first on __________________.

What term refers to forming oversimplified beliefs about an individual or a group based on the idea that everyone in that particular group will behave the same way?

Matching Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates. -selective perception

Which of the following is a way to resolve cognitive dissonance?

Trade-offs between extreme demands are usually needed when balancing work-life linkages.

What term refers to attributing our own characteristics to other people?

An example of an intrinsic work value is _______________.

Pleasurable stress that accompanies positive events is called ____________________.

All of the following are direct organizational consequences of stress EXCEPT

__________ commitment is defined as staying with an organization because of perceived high costs involved with leaving.

A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor.

Distress is known as the positive form of stress.

Matching Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates. -first impression bias

Define perception.Describe two perceptual processes and explain how they affect behavior in organizations.

A moderate degree of workload-related stress can

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 4: Individual Values, Perceptions, and Reactions

Supervision is not considered to be an important institutional role in managing workplace stress.

___________ refers to whether the person has regularly behaved a certain way or experienced a certain outcome in the past.

A person who is generally downbeat and pessimistic has a high level of ___________________________________.

__________ commitment is defined as positive emotional attachment to the organization and strong identification with its values and goals.

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

​As a manager, if you want to increase your subordinates' job satisfaction, focus first on __________________.

What term refers to forming oversimplified beliefs about an individual or a group based on the idea that everyone in that particular group will behave the same way?

Matching Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates.​ -​selective perception

Which of the following is a way to resolve cognitive dissonance?

Trade-offs between extreme demands are usually needed when balancing work-life linkages.

What term refers to attributing our own characteristics to other people?

​An example of an intrinsic work value is _______________.​

Pleasurable stress that accompanies positive events is called ____________________.

All of the following are direct organizational consequences of stress EXCEPT

__________ commitment is defined as staying with an organization because of perceived high costs involved with leaving.

A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor.

Distress is known as the positive form of stress.

Matching Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates.​ -first impression bias

Define perception.Describe two perceptual processes and explain how they affect behavior in organizations.

A moderate degree of workload-related stress can

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

As a manager, if you want to increase your subordinates' job satisfaction, focus first on __________________.

Matching Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates. -selective perception

An example of an intrinsic work value is _______________.

Matching Sheldon and Malik are equally competent scientists who work in the same lab.Match each description with the psychological phenomenon it most clearly illustrates. -first impression bias