Exam 16: Appendix-Managing Human Resources and Diversity

In 2010,PepsiCo appointed its first female CEO.

An in-house training and education facility that offers broad-based learning opportunities for employees refers to on-the-job training.

The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.

Discrimination in employment on the basis of race or religion is prohibited by the Civil Rights Act of 1964.

A process that uses multiple raters,including self-rating,to appraise employee performance and guide development refers to 180-degree feedback.

Between 1980 and 2008,nearly a third of all immigrants entering the United States were estimated to be unauthorized.

Restructuring refers to intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation.

The first step in diversity skills training is to help people learn how to communicate and work effectively in a diverse environment.

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.

Competency-based pay systems are also called skill-based pay systems.

Human resource specialists,with the matching model,exploit the newly hired employees.

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement that "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Coaching is when an experienced employee guides and supports a less-experienced employee.

The value of an exit interview is to provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and hence for reducing future turnover.

Cognitive tests assess such characteristics as openness to learning,agreeableness,responsibility,creativity,and emotional stability.

Training is typically used to refer to teaching people how to perform tasks related to their present jobs,while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.

The three primary goals of HRM are to attract the right people,manage talent so people achieve their potential,and maintain the workforce over the long-term.