Question 1

When referring employees to the EAP, the supervisor should focus on

Accepted Answer

A)  workplace problems created by the employee. 
B)  the employee's personal deficiencies. 
C)  the employee's most recent performance appraisal. 
D)  the wide range of services offered by the EAP. 
A)  workplace problems created by the employee. 
B)  the employee's personal deficiencies. 
C)  the employee's most recent performance appraisal. 
D)  the wide range of services offered by the EAP.

Question 2

Penalizing employees for not achieving performance standards without first carefully communicating those standards is unfair.

Accepted Answer

A) True 
 B)False

Question 3

Write a memo to management advising them on how to deal with difficult people, cynics included.

Accepted Answer

The problem of cynicism results from: a

Question 4

Managerial actions and techniques for ineffective performers include

Accepted Answer

A)  close supervision 
B)  coaching 
C)  transfer 
D)  all of the choices 
A)  close supervision 
B)  coaching 
C)  transfer 
D)  all of the choices

Question 5

A study found that workers low in organizational citizenship behavior

Accepted Answer

A)  refused to contribute to charities through payroll deduction. 
B)  spent too much time in community activities during working hours. 
C)  tended to be the most productive workers. 
D)  tended to engage in counterproductive workplace behavior. 
A)  refused to contribute to charities through payroll deduction. 
B)  spent too much time in community activities during working hours. 
C)  tended to be the most productive workers. 
D)  tended to engage in counterproductive workplace behavior.

Question 6

Factors contributing to ineffective performance include

Accepted Answer

A)  insufficient mental ability and education. 
B)  low motivation and loafing. 
C)  emotional problems or personality disorder. 
D)  all of the choices 
A)  insufficient mental ability and education. 
B)  low motivation and loafing. 
C)  emotional problems or personality disorder. 
D)  all of the choices

Question 7

The passive-aggressive worker will typically express anger by

Accepted Answer

A)  doing nothing when action should be taken. 
B)  complaining frequently to the supervisor and co-workers. 
C)  verbal abuse. 
D)  physical abuse. 
A)  doing nothing when action should be taken. 
B)  complaining frequently to the supervisor and co-workers. 
C)  verbal abuse. 
D)  physical abuse.

Question 8

Under progressive discipline, a written warning precedes an oral warning.

Accepted Answer

A) True 
 B)False

Question 9

To do a more effective job of firing an employee, it is recommended that the manager

Accepted Answer

A)  base the firing on second-hand information. 
B)  be indirect in language to keep the employee off-guard. 
C)  not conduct the termination session while angry. 
D)  use e-mail instead of personal contact to avoid dealing with anger. 
A)  base the firing on second-hand information. 
B)  be indirect in language to keep the employee off-guard. 
C)  not conduct the termination session while angry. 
D)  use e-mail instead of personal contact to avoid dealing with anger.

Question 10

The control model for managing ineffective performers is based on the assumption that summary discipline is more effective than corrective discipline.

Accepted Answer

A) True 
 B)False

Question 11

Valerie Frederickson, a human resources consultant, had an office administrator who didn't seem to like the work, so.she let her go. She gave the woman a small amount of severance
pay, helped her get a new job, and assured her that the firing wasn't personal. She explained gently, "We just don't have what you are looking for in our department." 
1. What does this story illustrate about a manager's responsibilities?
2. How should a manager handle the termination of an employee?

Accepted Answer

1. The incident about the office adminis

Question 12

What actions should a manager take to do an effective job of coaching?

Accepted Answer

Actions for effective coaching include:

Question 13

One reason joint problem solving is effective is that it conveys a helpful and constructive attitude on the part of the manager.

Accepted Answer

A) True 
 B)False

Question 14

Studies of sales representatives indicated that basing compensation too much on commissions can result in counterproductive practices such as undercharging for services.

Accepted Answer

A) True 
 B)False

When referring employees to the EAP, the supervisor should focus on

Penalizing employees for not achieving performance standards without first carefully communicating those standards is unfair.

Write a memo to management advising them on how to deal with difficult people, cynics included.

Managerial actions and techniques for ineffective performers include

A study found that workers low in organizational citizenship behavior

Factors contributing to ineffective performance include

The passive-aggressive worker will typically express anger by

Under progressive discipline, a written warning precedes an oral warning.

To do a more effective job of firing an employee, it is recommended that the manager

The control model for managing ineffective performers is based on the assumption that summary discipline is more effective than corrective discipline.

What actions should a manager take to do an effective job of coaching?

One reason joint problem solving is effective is that it conveys a helpful and constructive attitude on the part of the manager.

Studies of sales representatives indicated that basing compensation too much on commissions can result in counterproductive practices such as undercharging for services.

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Enhancing Personal Productivity and Managing Stress

Filters

Exam 16: Managing Ineffective Performers

When referring employees to the EAP, the supervisor should focus on

Penalizing employees for not achieving performance standards without first carefully communicating those standards is unfair.

Write a memo to management advising them on how to deal with difficult people, cynics included.

Managerial actions and techniques for ineffective performers include

A study found that workers low in organizational citizenship behavior

Factors contributing to ineffective performance include

The passive-aggressive worker will typically express anger by

Under progressive discipline, a written warning precedes an oral warning.

To do a more effective job of firing an employee, it is recommended that the manager

The control model for managing ineffective performers is based on the assumption that summary discipline is more effective than corrective discipline.

What actions should a manager take to do an effective job of coaching?

One reason joint problem solving is effective is that it conveys a helpful and constructive attitude on the part of the manager.

Studies of sales representatives indicated that basing compensation too much on commissions can result in counterproductive practices such as undercharging for services.

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Enhancing Personal Productivity and Managing Stress

Filters