Question 1

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

A) True 
 B)False  False

Question 2

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

A) True 
 B)False  False

Question 3

Messages that appraise how well individuals and departments are doing their jobs are called:

Accepted Answer

A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. 
A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. D

Question 4

The process by which information is exchanged and understood by two or more people is the definition of communication.

Accepted Answer

A) True 
 B)False

Question 5

Information distortion or loss of message content is a major problem with:

Accepted Answer

A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication. 
A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication.

Question 6

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of _____ involves the skill of grasping both...

Question 7

To be effective communicators, managers should:

Accepted Answer

A)  focus primarily on enhancing downward communication in the organization. 
B)  enhance lateral communication opportunities by encouraging teams. 
C)  limit use of communication technology. 
D)  strictly push for face-to-face communication. 
E)  encourage the use of multiple channels of communication. 
A)  focus primarily on enhancing downward communication in the organization. 
B)  enhance lateral communication opportunities by encouraging teams. 
C)  limit use of communication technology. 
D)  strictly push for face-to-face communication. 
E)  encourage the use of multiple channels of communication.

Question 8

Keys to effective listening include all of the following EXCEPT:

Accepted Answer

A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening. 
A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening.

Question 9

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

Centralized network is a team communicat

Question 10

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Accepted Answer

A)  keep your message simple. 
B)  select your words with care. 
C)  cover your mouth with your hand. 
D)  speak slowly and carefully. 
E)  fight the urge to shout. 
A)  keep your message simple. 
B)  select your words with care. 
C)  cover your mouth with your hand. 
D)  speak slowly and carefully. 
E)  fight the urge to shout.

Question 11

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 12

The capacity of an information channel is influenced by all of these except:

Accepted Answer

A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback. 
A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.

Question 13

CASE
Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

Accepted Answer

A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  All of these are included. 
A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  All of these are included.

Question 14

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 15

The major problem with downward communication is drop off, the distortion or loss of message content.

Accepted Answer

A) True 
 B)False

Question 16

A manager might use _____ as a type of communication.

Accepted Answer

A)  meetings 
B)  telephone conversations 
C)  talking informally 
D)  all of these 
E)  meetings and telephone conversations 
A)  meetings 
B)  telephone conversations 
C)  talking informally 
D)  all of these 
E)  meetings and telephone conversations

Question 17

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 18

A poor listener listens to central themes.

Accepted Answer

A) True 
 B)False

Question 19

Messages that take place among members of the same department and concern task accomplishments are called _____.

Accepted Answer

intradepar

Question 20

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Accepted Answer

A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication 
A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Messages that appraise how well individuals and departments are doing their jobs are called:

The process by which information is exchanged and understood by two or more people is the definition of communication.

Information distortion or loss of message content is a major problem with:

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

To be effective communicators, managers should:

Keys to effective listening include all of the following EXCEPT:

Describe the difference between centralized networks and decentralized networks.

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

The capacity of an information channel is influenced by all of these except:

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

The major problem with downward communication is drop off, the distortion or loss of message content.

A manager might use _____ as a type of communication.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

A poor listener listens to central themes.

Messages that take place among members of the same department and concern task accomplishments are called _____.

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Messages that appraise how well individuals and departments are doing their jobs are called:

The process by which information is exchanged and understood by two or more people is the definition of communication.

Information distortion or loss of message content is a major problem with:

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

To be effective communicators, managers should:

Keys to effective listening include all of the following EXCEPT:

Describe the difference between centralized networks and decentralized networks.

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

The capacity of an information channel is influenced by all of these except:

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

The major problem with downward communication is drop off, the distortion or loss of message content.

A manager might use _____ as a type of communication.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

A poor listener listens to central themes.

Messages that take place among members of the same department and concern task accomplishments are called _____.

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters