Exam 19: Managing Quality and Performance

The _____ ratio refers to the ability of the organization to meet its current debt obligation.

_____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a:

_____ indicators focus on production and operating statistics.

Tammy is a production manager at Eagle's Nest, Inc.. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n):

In a traditional _____ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.

Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of:

Within the balanced scorecard, customer service indicators measure things such as employee retention and satisfaction.

Which of these is based on a set of international standards for quality?

The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control.

According to the control model, after establishing standards of performance the manager should:

A Six Sigma process will typically result in one defective package of product for every three truckloads shipped.

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Benchmark control focuses on the quantity of an end product or service.

Which of the following refers to funding activities with borrowed money?

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Discuss open-book management and the balanced scorecard.

Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?