Question 1

_____ focuses on managing the whole organization to deliver quality to customers.

Accepted Answer

A)  Bureaucracy 
B)  Theory Z 
C)  Management-by-objective 
D)  Total quality management 
E)  Organization-customer relationship 
A)  Bureaucracy 
B)  Theory Z 
C)  Management-by-objective 
D)  Total quality management 
E)  Organization-customer relationship D

Question 2

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Accepted Answer

A)  Systems thinking 
B)  Contingency view 
C)  Total quality management 
D)  Benchmarking 
E)  Scientific management view 
A)  Systems thinking 
B)  Contingency view 
C)  Total quality management 
D)  Benchmarking 
E)  Scientific management view B

Question 3

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:

Accepted Answer

A)  theory X manager. 
B)  theory Y manager. 
C)  theory Z manager. 
D)  theory A manager. 
E)  contingency theory manager. 
A)  theory X manager. 
B)  theory Y manager. 
C)  theory Z manager. 
D)  theory A manager. 
E)  contingency theory manager. B

Question 4

Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.

Accepted Answer

A) True 
 B)False

Question 5

Frank Gilbreth felt that efficiency equated with:

Accepted Answer

A)  one best way to do work. 
B)  leadership flows from the top down. 
C)  procedures and policies. 
D)  scientific management. 
E)  bureaucracy. 
A)  one best way to do work. 
B)  leadership flows from the top down. 
C)  procedures and policies. 
D)  scientific management. 
E)  bureaucracy.

Question 6

A social group within an organization is part of the informal organization.

Accepted Answer

A) True 
 B)False

Question 7

Standardization of work and wage incentives are characteristics of behavioral science.

Accepted Answer

A) True 
 B)False

Question 8

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the Weberian bureaucracy.

Accepted Answer

A) True 
 B)False

Question 9

The nineteenth and early twentieth centuries saw the development of which management perspective?

Accepted Answer

A)  The human relations movement 
B)  The behavioral sciences approach 
C)  The classical perspective 
D)  The quantitative management approach 
E)  The TQM approach 
A)  The human relations movement 
B)  The behavioral sciences approach 
C)  The classical perspective 
D)  The quantitative management approach 
E)  The TQM approach

Question 10

CASE
Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Marr's management style reflects a belief in:

Accepted Answer

A)  theory Y. 
B)  theory X. 
C)  theory Z. 
D)  autocratic leadership. 
E)  none of these. 
A)  theory Y. 
B)  theory X. 
C)  theory Z. 
D)  autocratic leadership. 
E)  none of these.

Question 11

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Accepted Answer

A) True 
 B)False

Question 12

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

Accepted Answer

A) True 
 B)False

Question 13

According to the Manager's Shoptalk of chapter 2, Latin American executives are more less to use tools such as:

Accepted Answer

A)  customer segmentation and business process reengineering. 
B)  consumer ethnography and corporate blogs. 
C)  downsizing. 
D)  activity-based management and virtual teams. 
E)  scenario planning and lean operations. 
A)  customer segmentation and business process reengineering. 
B)  consumer ethnography and corporate blogs. 
C)  downsizing. 
D)  activity-based management and virtual teams. 
E)  scenario planning and lean operations.

Question 14

_____ refer to the aspects of a culture that guide and influence relationships among people.

Accepted Answer

The answer of _____ refer to the aspects of a...

Question 15

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Accepted Answer

A) True 
 B)False

Question 16

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Accepted Answer

A)  Participative view 
B)  Universalist view 
C)  Autonomy view 
D)  Contingency view 
E)  Humanist view 
A)  Participative view 
B)  Universalist view 
C)  Autonomy view 
D)  Contingency view 
E)  Humanist view

Question 17

Discerning circles of causality is an important element of systems thinking.

Accepted Answer

A) True 
 B)False

Question 18

CASE
Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Contingency theory recommends:

Accepted Answer

A)  Marr should manage all of her employees the way she manages Bender. 
B)  the goal of every manager should be high return on investment, so Marr should expand her market only if it increases ROI. 
C)  Bender should focus on her expertise, recognizing the potential risk of failure with a new market. 
D)  all of these. 
E)  none of these. 
A)  Marr should manage all of her employees the way she manages Bender. 
B)  the goal of every manager should be high return on investment, so Marr should expand her market only if it increases ROI. 
C)  Bender should focus on her expertise, recognizing the potential risk of failure with a new market. 
D)  all of these. 
E)  none of these.

Question 19

The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

Accepted Answer

A)  unity of command 
B)  division of labor 
C)  unity of direction 
D)  scalar chain 
E)  none of these 
A)  unity of command 
B)  division of labor 
C)  unity of direction 
D)  scalar chain 
E)  none of these

Question 20

The Hawthorne studies resulted in the movement towards scientific management.

Accepted Answer

A) True 
 B)False

_____ focuses on managing the whole organization to deliver quality to customers.

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:

Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.

Frank Gilbreth felt that efficiency equated with:

A social group within an organization is part of the informal organization.

Standardization of work and wage incentives are characteristics of behavioral science.

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the Weberian bureaucracy.

The nineteenth and early twentieth centuries saw the development of which management perspective?

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

According to the Manager's Shoptalk of chapter 2, Latin American executives are more less to use tools such as:

_____ refer to the aspects of a culture that guide and influence relationships among people.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Discerning circles of causality is an important element of systems thinking.

The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

The Hawthorne studies resulted in the movement towards scientific management.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

_____ focuses on managing the whole organization to deliver quality to customers.

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:

Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.

Frank Gilbreth felt that efficiency equated with:

A social group within an organization is part of the informal organization.

Standardization of work and wage incentives are characteristics of behavioral science.

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the Weberian bureaucracy.

The nineteenth and early twentieth centuries saw the development of which management perspective?

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

According to the Manager's Shoptalk of chapter 2, Latin American executives are more less to use tools such as:

_____ refer to the aspects of a culture that guide and influence relationships among people.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Discerning circles of causality is an important element of systems thinking.

The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

The Hawthorne studies resulted in the movement towards scientific management.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters