Exam 21: Operations and Value Chain Management

__________ is the term for managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers.

Which of these is defined as the goods that the organization keeps on hand for use in the production process up to the point of selling the final product to customers?

MANAGER'S SHOPTALK in Chapter 21 offers four tips for building a nimble organization, including all of the following EXCEPT:

Define operations strategy and discuss the four major outcomes on which managers focus to build a highly effective operations system.

The recognition of the important role of operations is organizational success is part of the definition of

According to Unlocking Innovative Solutions through TECHNOLOGY in Chapter 21, PrairieStone Pharmacy is able to provide better customer service in a smaller space.

___________________________________ is formally defined as the field of management that specializes in the production of goods and services and uses special tools and techniques for solving manufacturing problems.

In which of the following ways do service organizations differ from manufacturing organizations?

Which of these is a facilities layout in which the product remains in one position?

_________________________ inventory includes the basic inputs to the organization's production process.

In a(n) __________ approach of supplier relationships, an organization spreads its purchases among many suppliers and encourages them to compete with one another.

An organization that produces nonphysical outputs that require customer involvement and cannot be stored in inventory is called a(n) ____________________ organization.

A small or medium-sized automated production line that can be adapted to produce more than one product line is known as a(n) _____________________________________________.

Keeping inventories low is especially important to the high-tech firms, because so many of their products lose value quickly.

An inventory management technique designed to minimize the total of holding and ordering costs for inventory items is known as ___________________________________.

Raw materials inventory includes the materials moving through the stages of the production process that are not completed products.

The technical core, in an automobile company, includes the plants that manufacture automobiles, while the same in a university includes teaching and research.

Productivity can be improved by either increasing the amount of output using the same level of inputs or reducing the number of inputs required to produce the output.

The heart of an organization's production of its product or service is known as the _________________________.

__________ is not a manufacturing organization.