Question 1

The central objective of communication is the transmission of meaning.

Accepted Answer

A) True 
 B)False

Question 2

Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or displeased.

Accepted Answer

A) True 
 B)False

Question 3

Ethnocentrism is inherent in all cultures.

Accepted Answer

A) True 
 B)False

Question 4

Good writers spend most of their time on the revising phase of the 3-x-3 writing process.

Accepted Answer

A) True 
 B)False

Question 5

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

Accepted Answer

A)  speak in short sentences. 
B)  accept a yes or a nod to affirm comprehension. 
C)  wait until you finish a long explanation to request feedback. 
D)  use lots of slang to demonstrate your knowledge of your culture's language. 
A)  speak in short sentences. 
B)  accept a yes or a nod to affirm comprehension. 
C)  wait until you finish a long explanation to request feedback. 
D)  use lots of slang to demonstrate your knowledge of your culture's language.

Question 6

The richest communication channel is e-mail.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following sentences demonstrates parallel structure?

Accepted Answer

A)  Marian will interview all candidates, Dale will train new employees, and annual reviews will be conducted by Paul. 
B)  The proposal affected all students, educators, and administrators. 
C)  The committee plans to review all proposals, interview contractors, and then it must select a certified vendor. 
D)  Successful job candidates must demonstrate leadership, teamwork, and they must possess strong communication skills. 
A)  Marian will interview all candidates, Dale will train new employees, and annual reviews will be conducted by Paul. 
B)  The proposal affected all students, educators, and administrators. 
C)  The committee plans to review all proposals, interview contractors, and then it must select a certified vendor. 
D)  Successful job candidates must demonstrate leadership, teamwork, and they must possess strong communication skills.

Question 8

Revise the following sentence to demonstrate direct, concise language:
This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Accepted Answer

because health care costs are

Question 9

Which of the following sentences demonstrates the best writing?

Accepted Answer

A)  Enclosed please find my résumé. 
B)  Our committee will analyze the proposals on Monday. 
C)  Finding an acceptable solution will be easier said than done. 
D)  This new paradigm shift will impact all employees. 
A)  Enclosed please find my résumé. 
B)  Our committee will analyze the proposals on Monday. 
C)  Finding an acceptable solution will be easier said than done. 
D)  This new paradigm shift will impact all employees.

Question 10

Business messages should be

Accepted Answer

A)  writer oriented. 
B)  purposeful. 
C)  complex. 
D)  lengthy. 
A)  writer oriented. 
B)  purposeful. 
C)  complex. 
D)  lengthy.

Question 11

Active-voice verbs are preferred in business writing.

Accepted Answer

A) True 
 B)False

Question 12

Melissa completed her undergraduate studies in May, she is now pursuing a master's degree in business administration is an example of a

Accepted Answer

A)  complete sentence. 
B)  fused or run-on sentence. 
C)  fragment. 
D)  comma splice. 
A)  complete sentence. 
B)  fused or run-on sentence. 
C)  fragment. 
D)  comma splice.

Question 13

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be intuitive, contemplative, and group oriented.

Accepted Answer

A) True 
 B)False

Question 14

Which statement regarding headings is most accurate?

Accepted Answer

A)  Headings provide visual distraction for readers; thus they should be avoided. 
B)  Headings appear most often in business letters. 
C)  Headings highlight information and improve readability. 
D)  Headings should be written in complete sentences. 
A)  Headings provide visual distraction for readers; thus they should be avoided. 
B)  Headings appear most often in business letters. 
C)  Headings highlight information and improve readability. 
D)  Headings should be written in complete sentences.

Question 15

Revise the following sentence to use bias-free language:
Every manager must review his employees annually.

Accepted Answer

Students may submit any of the following

Question 16

Although writing a résumé is part of the job-search process, you should begin the process by analyzing your interests and goals and evaluating your qualifications is an example of a compound sentence.

Accepted Answer

A) True 
 B)False

Question 17

Revise the following sentence to use positive language:
Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Accepted Answer

We look forward to processing

Question 18

Which of the following is a formal research method?

Accepted Answer

A)  Performing a scientific experiment 
B)  Searching the Web 
C)  Conducting an interview 
D)  All answer choices are examples of formal research methods. 
A)  Performing a scientific experiment 
B)  Searching the Web 
C)  Conducting an interview 
D)  All answer choices are examples of formal research methods.

Question 19

Which of the following statements about writing skills in today's business world is most accurate?

Accepted Answer

A)  Because of today's emphasis on technology, the need for good writing skills is not important. 
B)  Employees today can expect to write fewer messages than in previous years. 
C)  Today's employees must use a variety of media to communicate with others. 
D)  Only employees in fields such as communications and public relations must be able to write effective business messages. 
A)  Because of today's emphasis on technology, the need for good writing skills is not important. 
B)  Employees today can expect to write fewer messages than in previous years. 
C)  Today's employees must use a variety of media to communicate with others. 
D)  Only employees in fields such as communications and public relations must be able to write effective business messages.

Question 20

Highly developed technical or "hard" skills are the most sought-after employment skills demanded by employers.

Accepted Answer

A) True 
 B)False

The central objective of communication is the transmission of meaning.

Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or displeased.

Ethnocentrism is inherent in all cultures.

Good writers spend most of their time on the revising phase of the 3-x-3 writing process.

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

The richest communication channel is e-mail.

Which of the following sentences demonstrates parallel structure?

Revise the following sentence to demonstrate direct, concise language: This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Which of the following sentences demonstrates the best writing?

Business messages should be

Active-voice verbs are preferred in business writing.

Melissa completed her undergraduate studies in May, she is now pursuing a master's degree in business administration is an example of a

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be intuitive, contemplative, and group oriented.

Which statement regarding headings is most accurate?

Revise the following sentence to use bias-free language: Every manager must review his employees annually.

Although writing a résumé is part of the job-search process, you should begin the process by analyzing your interests and goals and evaluating your qualifications is an example of a compound sentence.

Revise the following sentence to use positive language: Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Which of the following is a formal research method?

Which of the following statements about writing skills in today's business world is most accurate?

Highly developed technical or "hard" skills are the most sought-after employment skills demanded by employers.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Document Format Guide

Documentation Formats

Filters

Exam 15: Correction Symbols and Proofreading Marks

The central objective of communication is the transmission of meaning.

Use the indirect strategy when your audience may be uninterested, unwilling, hostile, or displeased.

Ethnocentrism is inherent in all cultures.

Good writers spend most of their time on the revising phase of the 3-x-3 writing process.

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

The richest communication channel is e-mail.

Which of the following sentences demonstrates parallel structure?

Revise the following sentence to demonstrate direct, concise language: This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Which of the following sentences demonstrates the best writing?

Business messages should be

Active-voice verbs are preferred in business writing.

Melissa completed her undergraduate studies in May, she is now pursuing a master's degree in business administration is an example of a

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be intuitive, contemplative, and group oriented.

Which statement regarding headings is most accurate?

Revise the following sentence to use bias-free language: Every manager must review his employees annually.

Although writing a résumé is part of the job-search process, you should begin the process by analyzing your interests and goals and evaluating your qualifications is an example of a compound sentence.

Revise the following sentence to use positive language: Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Which of the following is a formal research method?

Which of the following statements about writing skills in today's business world is most accurate?

Highly developed technical or "hard" skills are the most sought-after employment skills demanded by employers.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Document Format Guide

Documentation Formats

Filters