Exam 6: How Managers Communicate

When the communication is highly important, such as a department-wide announcement, ask someone to read it before you send it to learn how it comes across. Why is this important?

Prepare your talk by breaking the subject into main points and gathering the information, examples, and _____ you need to support each point.

Some important things to remember when "polishing" your presentation are:

What stimulates critical, independent thinking, encourages people to use their creativity, and leads to deeper, more lasting learning?

When Matt is talking to his employees, he has a tendency to either let his mind wander, or he starts thinking about what to say next and strives to make a point without first hearing what the other person is saying. Matt needs to improve his __________.

What is an important part of creating an open communication climate?

To be the most effective, select a _________ based on whether the message you need to convey is routine or nonroutine.

People are less likely to remember opening and closing comments rather than what comes in the middle.

Being a good communicator starts with appreciating how complex communication is and understanding the key elements of the _________ process.

Telephone discussions facilitate the assimilation of broad cues and deep, emotional understanding of the situation.

Candid communication limits common problems such as ____________.

As a manager, you will likely spend at least __ percent of your time directly communicating with others.

The richness of an information channel is influenced by what characteristic(s)?

Good communication means giving speeches, issuing orders, and talking with consultants.

The best presentations are audience centered and connect with the audience early on which causes people to ______.

When people __________, the organization and everyone associated with it will eventually suffer.

_______ communication is the process by which information is exchanged and understood by two or more people usually with the intent to influence or motivate behavior.

Chris travels constantly, so he communicates with his employees mostly via email and text messaging. He is famous for missing conference calls. As a result, his employees are frustrated and believe that he is not interested in them or the work they do. Chris has made the mistake of allowing ______ communication to take the place of human connections.

List and explain the 5 P's of effective presentations.

Allison, a small business owner, believes in volunteering. To encourage others to get involved, she gives her employees an extra hour of pay each week if they devote that hour to some volunteer activity. Allison is using ______ to symbolize her vision and draw attention to specific values and ideas.