Question 1

Which of the following is a Theory Y assumption?

Accepted Answer

A)  Social processes do not influence the performance of workers. 
B)  People are not internally motivated to achieve their goals. 
C)  People do not naturally dislike work. 
D)  People like to be directed as they want security. 
E)  People perform better when they are threatened by the manager. 
A)  Social processes do not influence the performance of workers. 
B)  People are not internally motivated to achieve their goals. 
C)  People do not naturally dislike work. 
D)  People like to be directed as they want security. 
E)  People perform better when they are threatened by the manager.

Question 2

The management function of leading involves:

Accepted Answer

A)  setting an organization's goals. 
B)  motivating and influencing others. 
C)  grouping activities and resources. 
D)  interacting with the external business environment. 
E)  creating organizational strategies. 
A)  setting an organization's goals. 
B)  motivating and influencing others. 
C)  grouping activities and resources. 
D)  interacting with the external business environment. 
E)  creating organizational strategies.

Question 3

The _____ suggests that appropriate managerial behavior in a given situation depends on unique elements in a that situation.

Accepted Answer

A)  behavioral management perspective 
B)  quantitative management perspective 
C)  systems perspective 
D)  contingency perspective 
E)  universal perspective 
A)  behavioral management perspective 
B)  quantitative management perspective 
C)  systems perspective 
D)  contingency perspective 
E)  universal perspective

Question 4

Determining how a company's activities and resources are to be grouped is called _____.

Accepted Answer

A)  leading 
B)  controlling 
C)  deskilling 
D)  planning 
E)  organizing 
A)  leading 
B)  controlling 
C)  deskilling 
D)  planning 
E)  organizing

Question 5

Linear programming, queuing theory, break-even analysis, and simulation are examples of _____ techniques.

Accepted Answer

operations management
Linear p

Question 6

_____ is recognized as the father of industrial psychology.

Accepted Answer

A)  Douglas McGregor 
B)  Elton Mayo 
C)  Abraham Maslow 
D)  Hugo Munsterberg 
E)  Henri Fayol 
A)  Douglas McGregor 
B)  Elton Mayo 
C)  Abraham Maslow 
D)  Hugo Munsterberg 
E)  Henri Fayol

Question 7

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Skills necessary to define problems and select appropriate courses of action

Accepted Answer

A) Conceptual skills 
B) Technical skills 
C) Communication skills 
D) Interpersonal skills 
E) Decision-making skills 
A) Conceptual skills 
B) Technical skills 
C) Communication skills 
D) Interpersonal skills 
E) Decision-making skills

Question 8

Two employees in an organization commit the same offense, and the manager realizes that she will have to take a different approach to correcting the behavior of each employee. In this scenario, the manager understands the concept of the _____ perspective.

Accepted Answer

contingency
The contingency pe

Question 9

The management pioneer who performed the Hawthorne studies at Western Electric was:

Accepted Answer

A)  Lillian Gilbreth. 
B)  Elton Mayo. 
C)  Henry Gantt. 
D)  Frank Gilbreth. 
E)  Frederick Taylor. 
A)  Lillian Gilbreth. 
B)  Elton Mayo. 
C)  Henry Gantt. 
D)  Frank Gilbreth. 
E)  Frederick Taylor.

Question 10

Which of the following statements is true in the context of the systems perspective?

Accepted Answer

A)  Entropy is a process that leads to system progress. 
B)  Products and services can be considered as system inputs. 
C)  A closed system is closely connected with and interacts with its environment. 
D)  The performance of one subsystem does not affect the performance of another subsystem. 
E)  Organizations essentially should be open systems. 
A)  Entropy is a process that leads to system progress. 
B)  Products and services can be considered as system inputs. 
C)  A closed system is closely connected with and interacts with its environment. 
D)  The performance of one subsystem does not affect the performance of another subsystem. 
E)  Organizations essentially should be open systems.

Question 11

The _____ perspective states that effective managerial behavior in one situation cannot always be generalized to other situations.

Accepted Answer

A)  behavioral 
B)  scientific management 
C)  contingency 
D)  administrative management 
E)  systems 
A)  behavioral 
B)  scientific management 
C)  contingency 
D)  administrative management 
E)  systems

Question 12

A _____ is a conceptual framework for organizing knowledge and providing a blueprint for action.

Accepted Answer

A)  classic 
B)  mnemonic 
C)  prediction 
D)  theory 
E)  doctrine 
A)  classic 
B)  mnemonic 
C)  prediction 
D)  theory 
E)  doctrine

Question 13

Lillian Gilbreth was one of the earliest advocates of:

Accepted Answer

A)  the contingency theory. 
B)  scientific management. 
C)  administrative management. 
D)  theory X and Y. 
E)  the Hawthorne studies. 
A)  the contingency theory. 
B)  scientific management. 
C)  administrative management. 
D)  theory X and Y. 
E)  the Hawthorne studies.

Question 14

Scientific management focuses on:

Accepted Answer

A)  improving the efficiency of individual workers. 
B)  increasing employee turnover. 
C)  analyzing the external rather than the internal environment of an organization. 
D)  encouraging soldiering among employees. 
E)  increasing overhead costs. 
A)  improving the efficiency of individual workers. 
B)  increasing employee turnover. 
C)  analyzing the external rather than the internal environment of an organization. 
D)  encouraging soldiering among employees. 
E)  increasing overhead costs.

Question 15

_____ work at getting consumers and clients to buy the organization's products or services.

Accepted Answer

A)  Operations managers 
B)  Marketing managers 
C)  Regional managers 
D)  Financial managers 
E)  Human resources managers 
A)  Operations managers 
B)  Marketing managers 
C)  Regional managers 
D)  Financial managers 
E)  Human resources managers

Question 16

_____ managers set overall organizational goals and determine strategy and operating policies.

Accepted Answer

Top
Top managers cre

Question 17

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Focuses specifically on the development of mathematical models for processes

Accepted Answer

A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science 
A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science

Question 18

The _____ perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of computers.

Accepted Answer

A)  systems management 
B)  behavioral management 
C)  scientific management 
D)  administrative management 
E)  quantitative management 
A)  systems management 
B)  behavioral management 
C)  scientific management 
D)  administrative management 
E)  quantitative management

Question 19

One of the titles found in the group of first-line managers is _____.

Accepted Answer

A)  chief executive officer 
B)  coordinator 
C)  division head 
D)  general manager 
E)  plant superintendent 
A)  chief executive officer 
B)  coordinator 
C)  division head 
D)  general manager 
E)  plant superintendent

Question 20

Which of the following statements is true in the context of contemporary management trends?

Accepted Answer

A)  More and more organizations are using quality as a basis for competition. 
B)  The service sector of the economy has steadily declined. 
C)  Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more willing to adapt. 
D)  The emphasis on business ethics has declined. 
E)  The emphasis on management of diversity has declined. 
A)  More and more organizations are using quality as a basis for competition. 
B)  The service sector of the economy has steadily declined. 
C)  Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more willing to adapt. 
D)  The emphasis on business ethics has declined. 
E)  The emphasis on management of diversity has declined.

Which of the following is a Theory Y assumption?

The management function of leading involves:

The _____ suggests that appropriate managerial behavior in a given situation depends on unique elements in a that situation.

Determining how a company's activities and resources are to be grouped is called _____.

Linear programming, queuing theory, break-even analysis, and simulation are examples of _____ techniques.

_____ is recognized as the father of industrial psychology.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Skills necessary to define problems and select appropriate courses of action

Two employees in an organization commit the same offense, and the manager realizes that she will have to take a different approach to correcting the behavior of each employee. In this scenario, the manager understands the concept of the _____ perspective.

The management pioneer who performed the Hawthorne studies at Western Electric was:

Which of the following statements is true in the context of the systems perspective?

The _____ perspective states that effective managerial behavior in one situation cannot always be generalized to other situations.

A _____ is a conceptual framework for organizing knowledge and providing a blueprint for action.

Lillian Gilbreth was one of the earliest advocates of:

Scientific management focuses on:

_____ work at getting consumers and clients to buy the organization's products or services.

_____ managers set overall organizational goals and determine strategy and operating policies.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Focuses specifically on the development of mathematical models for processes

The _____ perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of computers.

One of the titles found in the group of first-line managers is _____.

Which of the following statements is true in the context of contemporary management trends?

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 1: Understanding the Managers Job

Which of the following is a Theory Y assumption?

The management function of leading involves:

The _____ suggests that appropriate managerial behavior in a given situation depends on unique elements in a that situation.

Determining how a company's activities and resources are to be grouped is called _____.

Linear programming, queuing theory, break-even analysis, and simulation are examples of _____ techniques.

_____ is recognized as the father of industrial psychology.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Skills necessary to define problems and select appropriate courses of action

Two employees in an organization commit the same offense, and the manager realizes that she will have to take a different approach to correcting the behavior of each employee. In this scenario, the manager understands the concept of the _____ perspective.

The management pioneer who performed the Hawthorne studies at Western Electric was:

Which of the following statements is true in the context of the systems perspective?

The _____ perspective states that effective managerial behavior in one situation cannot always be generalized to other situations.

A _____ is a conceptual framework for organizing knowledge and providing a blueprint for action.

Lillian Gilbreth was one of the earliest advocates of:

Scientific management focuses on:

_____ work at getting consumers and clients to buy the organization's products or services.

_____ managers set overall organizational goals and determine strategy and operating policies.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Focuses specifically on the development of mathematical models for processes

The _____ perspective focuses on decision making, cost-effectiveness, mathematical models, and the use of computers.

One of the titles found in the group of first-line managers is _____.

Which of the following statements is true in the context of contemporary management trends?

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters