Question 1

Which of the following statements is true of administrative management?

Accepted Answer

A)  It deals with the jobs of individual employees. 
B)  It was first introduced by Frank and Lillian Gilbreth. 
C)  It focuses solely on combating soldiering. 
D)  It encompasses the concepts of planning, organizing, and controlling. 
E)  It exclusively focuses on individual attitudes and behaviors and group processes. 
A)  It deals with the jobs of individual employees. 
B)  It was first introduced by Frank and Lillian Gilbreth. 
C)  It focuses solely on combating soldiering. 
D)  It encompasses the concepts of planning, organizing, and controlling. 
E)  It exclusively focuses on individual attitudes and behaviors and group processes.

Question 2

A Theory Y assumption is that:

Accepted Answer

A)  incentives rather than social processes influence workers. 
B)  managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals. 
C)  people prefer to be directed, to avoid responsibility, and to want security; they have little ambition. 
D)  people are committed to goals to the degree that they receive personal rewards when they reach their objectives. 
E)  people naturally dislike work and try to avoid it. 
A)  incentives rather than social processes influence workers. 
B)  managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals. 
C)  people prefer to be directed, to avoid responsibility, and to want security; they have little ambition. 
D)  people are committed to goals to the degree that they receive personal rewards when they reach their objectives. 
E)  people naturally dislike work and try to avoid it.

Question 3

_____ refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.

Accepted Answer

A)  Diagnostic skills 
B)  Commanding skills 
C)  Decision-making skills 
D)  Time-management skills 
E)  Conceptual skills 
A)  Diagnostic skills 
B)  Commanding skills 
C)  Decision-making skills 
D)  Time-management skills 
E)  Conceptual skills

Question 4

Which of the following statements is true about the behavioral management perspective?

Accepted Answer

A)  It was first introduced by Max Weber. 
B)  It viewed jobs and organizations from a mechanistic point of view. 
C)  It was influenced by the industrial psychology movement. 
D)  It essentially dealt with job specialization techniques. 
E)  It slighted the role of the individual in organizations. 
A)  It was first introduced by Max Weber. 
B)  It viewed jobs and organizations from a mechanistic point of view. 
C)  It was influenced by the industrial psychology movement. 
D)  It essentially dealt with job specialization techniques. 
E)  It slighted the role of the individual in organizations.

Question 5

When a manager answers a subordinate's question regarding the process of creating a report from raw data, he is relying on his _____ skills.

Accepted Answer

A)  abstract 
B)  technical 
C)  time management 
D)  decision-making 
E)  spatial 
A)  abstract 
B)  technical 
C)  time management 
D)  decision-making 
E)  spatial

Question 6

The _____ proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics.

Accepted Answer

A)  classical management perspective 
B)  human relations movement 
C)  systems theory 
D)  management science perspective 
E)  organizational theory 
A)  classical management perspective 
B)  human relations movement 
C)  systems theory 
D)  management science perspective 
E)  organizational theory

Question 7

Typical responsibilities of operations managers include:

Accepted Answer

A)  inventory control. 
B)  sales promotion. 
C)  accounting. 
D)  employee development. 
E)  benefit systems development. 
A)  inventory control. 
B)  sales promotion. 
C)  accounting. 
D)  employee development. 
E)  benefit systems development.

Question 8

Which of the following is a Theory X assumption?

Accepted Answer

A)  People will both seek and accept responsibility. 
B)  Managers are harsh on their employees. 
C)  People have little ambition. 
D)  People are internally motivated. 
E)  People do not naturally dislike work. 
A)  People will both seek and accept responsibility. 
B)  Managers are harsh on their employees. 
C)  People have little ambition. 
D)  People are internally motivated. 
E)  People do not naturally dislike work.

Question 9

Which of the following statements is true about management science?

Accepted Answer

A)  It is part of the classical management perspective. 
B)  It relies on bureaucratic techniques proposed by Max Weber. 
C)  It focuses on mathematical representations of reality. 
D)  It is concerned with improving the performance of individual workers. 
E)  It introduced the piecework pay system. 
A)  It is part of the classical management perspective. 
B)  It relies on bureaucratic techniques proposed by Max Weber. 
C)  It focuses on mathematical representations of reality. 
D)  It is concerned with improving the performance of individual workers. 
E)  It introduced the piecework pay system.

Question 10

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Appropriate managerial behavior depends on a wide variety of elements

Accepted Answer

A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science 
A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science

Question 11

Improving the quality of products and services tends to increase _____.

Accepted Answer

A)  inertia 
B)  entropy 
C)  latency 
D)  productivity 
E)  divestment 
A)  inertia 
B)  entropy 
C)  latency 
D)  productivity 
E)  divestment

Question 12

In the context of the systems perspective, an output would be:

Accepted Answer

A)  technological processes. 
B)  labor skills. 
C)  services. 
D)  raw materials. 
E)  human resources. 
A)  technological processes. 
B)  labor skills. 
C)  services. 
D)  raw materials. 
E)  human resources.

Question 13

_____ is the set of processes used to get members of an organization to work together to further the interests of the organization.

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Controlling 
D)  Leading 
E)  Deskilling 
A)  Planning 
B)  Organizing 
C)  Controlling 
D)  Leading 
E)  Deskilling

Question 14

Tyler works with Alpha Pharmaceuticals Inc. He is primarily responsible for overseeing production activities. Tyler is concerned with decisions such as the number of product units that need to be manufactured, the overall functioning of the production plants, and the quality of products. Tyler is most likely to be a(n)_____.

Accepted Answer

A)  operations manager 
B)  marketing manager 
C)  human resource manager 
D)  sales manager 
E)  public relations manager 
A)  operations manager 
B)  marketing manager 
C)  human resource manager 
D)  sales manager 
E)  public relations manager

Question 15

Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio's statement is best aligned with which of the following management views?

Accepted Answer

A)  The classical theory 
B)  Administrative management 
C)  The generalist perspective 
D)  Theory X 
E)  The contingency perspective 
A)  The classical theory 
B)  Administrative management 
C)  The generalist perspective 
D)  Theory X 
E)  The contingency perspective

Question 16

_____ skills refer to the abilities of managers to visualize the most appropriate response to a situation.

Accepted Answer

A)  Social 
B)  Interpersonal 
C)  Technical 
D)  Diagnositc 
E)  Communication 
A)  Social 
B)  Interpersonal 
C)  Technical 
D)  Diagnositc 
E)  Communication

Question 17

In the context of the systems perspective, an input would be:

Accepted Answer

A)  human resources. 
B)  losses. 
C)  feedback loops. 
D)  products. 
E)  services. 
A)  human resources. 
B)  losses. 
C)  feedback loops. 
D)  products. 
E)  services.

Question 18

When a manufacturing plant uses mathematical models to plan production and schedule equipment maintenance, it is drawing upon:

Accepted Answer

A)  scientific management. 
B)  administrative management. 
C)  management science. 
D)  behavioral perspective. 
E)  Theory X assumptions. 
A)  scientific management. 
B)  administrative management. 
C)  management science. 
D)  behavioral perspective. 
E)  Theory X assumptions.

Question 19

_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.

Accepted Answer

A)  Middle managers 
B)  Top managers 
C)  The members of board of directors 
D)  First-line managers 
E)  Floor supervisors 
A)  Middle managers 
B)  Top managers 
C)  The members of board of directors 
D)  First-line managers 
E)  Floor supervisors

Question 20

A group of people working together in a structured and coordinated fashion to achieve a set of goals is called a(n) _____.

Accepted Answer

organization
An organization i

Which of the following statements is true of administrative management?

A Theory Y assumption is that:

_____ refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.

Which of the following statements is true about the behavioral management perspective?

When a manager answers a subordinate's question regarding the process of creating a report from raw data, he is relying on his _____ skills.

The _____ proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics.

Typical responsibilities of operations managers include:

Which of the following is a Theory X assumption?

Which of the following statements is true about management science?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Appropriate managerial behavior depends on a wide variety of elements

Improving the quality of products and services tends to increase _____.

In the context of the systems perspective, an output would be:

_____ is the set of processes used to get members of an organization to work together to further the interests of the organization.

Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio's statement is best aligned with which of the following management views?

_____ skills refer to the abilities of managers to visualize the most appropriate response to a situation.

In the context of the systems perspective, an input would be:

When a manufacturing plant uses mathematical models to plan production and schedule equipment maintenance, it is drawing upon:

_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.

A group of people working together in a structured and coordinated fashion to achieve a set of goals is called a(n) _____.

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 1: Understanding the Managers Job

Which of the following statements is true of administrative management?

A Theory Y assumption is that:

_____ refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.

Which of the following statements is true about the behavioral management perspective?

When a manager answers a subordinate's question regarding the process of creating a report from raw data, he is relying on his _____ skills.

The _____ proposed that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics.

Typical responsibilities of operations managers include:

Which of the following is a Theory X assumption?

Which of the following statements is true about management science?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Appropriate managerial behavior depends on a wide variety of elements

Improving the quality of products and services tends to increase _____.

In the context of the systems perspective, an output would be:

_____ is the set of processes used to get members of an organization to work together to further the interests of the organization.

Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio's statement is best aligned with which of the following management views?

_____ skills refer to the abilities of managers to visualize the most appropriate response to a situation.

In the context of the systems perspective, an input would be:

When a manufacturing plant uses mathematical models to plan production and schedule equipment maintenance, it is drawing upon:

_____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.

A group of people working together in a structured and coordinated fashion to achieve a set of goals is called a(n) _____.

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters