Question 1

Words that do not affect the meaning of a sentence are usually unnecessary and contribute to sentence clutter.

Accepted Answer

A) True 
 B)False

Question 2

Rewrite the following sentence to avoid camouflaged verbs: "The customer will ultimately make a determination about whether or not a purchase will occur."

Accepted Answer

The customer will ul

Question 3

________ ________ provides visual contrast for your readers and gives them a resting point.

Accepted Answer

The answer of ________ ________ provides visual contrast for your...

Question 4

Centered margins

Accepted Answer

A)  make the document easier to read. 
B)  help get audience members' attention, even before they start to read. 
C)  create a cleaner look because of increased white space along the right margin. 
D)  are best for headings and tables. 
A)  make the document easier to read. 
B)  help get audience members' attention, even before they start to read. 
C)  create a cleaner look because of increased white space along the right margin. 
D)  are best for headings and tables.

Question 5

Serif typefaces are generally preferable to sans serif fonts for

Accepted Answer

A)  headings and captions. 
B)  regular paragraph text. 
C)  display treatments. 
D)  none of the above. 
A)  headings and captions. 
B)  regular paragraph text. 
C)  display treatments. 
D)  none of the above.

Question 6

To create a list, you can use numbers, letters, or bullets (graphic elements) to separate the items.

Accepted Answer

A) True 
 B)False

Question 7

After you have completed the first draft of your business message, the next step is to make a final, quick pass through it to check for typos and spelling errors.

Accepted Answer

A) True 
 B)False

Question 8

Briefly explain the difference between descriptive headings and informative headings.

Accepted Answer

Whereas descriptive headings do little m

Question 9

________ verbs are those that have been changed into nouns or adjectives.

Accepted Answer

The answer of ________ verbs are those that have been...

Question 10

Justified type is type that is

Accepted Answer

A)  centered. 
B)  set flush or "lined up" on the right. 
C)  set flush right and ragged on the left. 
D)  set flush left and ragged on the right. 
A)  centered. 
B)  set flush or "lined up" on the right. 
C)  set flush right and ragged on the left. 
D)  set flush left and ragged on the right.

Question 11

Briefly explain what the opening of a document should accomplish.

Accepted Answer

The opening of any document should be re

Question 12

A(n) ________ ________ compares your document with an electronic dictionary, highlights unrecognized words, and suggests correct spelling.

Accepted Answer

The answer of A(n) ________ ________ compares your document with...

Question 13

With more complex messages, it is a good idea to set aside a first draft for a day or two before beginning the revision process.

Accepted Answer

A) True 
 B)False

Question 14

Describe four important issues to consider when distributing business messages.

Accepted Answer

The first issue is cost. Although it won

Question 15

The middle section of a message has the greatest impact on the audience.

Accepted Answer

A) True 
 B)False

Question 16

________ headings identify a topic but do little more; ________ headings guide readers to think in certain ways about a topic.

Accepted Answer

Descriptiv

Question 17

When selecting typefaces for most business documents, you should

Accepted Answer

A)  choose a nice sans serif face for your main body text. 
B)  use a large type size (at least 14 points) for your basic text if you need to fill up space. 
C)  make generous use of such styles as all caps, underlines, and boldface. 
D)  generally avoid using more than two typefaces on a page. 
A)  choose a nice sans serif face for your main body text. 
B)  use a large type size (at least 14 points) for your basic text if you need to fill up space. 
C)  make generous use of such styles as all caps, underlines, and boldface. 
D)  generally avoid using more than two typefaces on a page.

Question 18

When reviewing your document for content, you should be concerned with

Accepted Answer

A)  style and tone. 
B)  punctuation and spelling. 
C)  grammar and usage. 
D)  the accuracy and relevance of the information. 
A)  style and tone. 
B)  punctuation and spelling. 
C)  grammar and usage. 
D)  the accuracy and relevance of the information.

Question 19

Skilled business writers keep all their sentences as short as possible.

Accepted Answer

A) True 
 B)False

Question 20

It is inappropriate to use lists in formal business writing.

Accepted Answer

A) True 
 B)False

Exam 6: Completing Business Messages

Words that do not affect the meaning of a sentence are usually unnecessary and contribute to sentence clutter.

Rewrite the following sentence to avoid camouflaged verbs: "The customer will ultimately make a determination about whether or not a purchase will occur."

________ ________ provides visual contrast for your readers and gives them a resting point.

Centered margins

Serif typefaces are generally preferable to sans serif fonts for

To create a list, you can use numbers, letters, or bullets (graphic elements) to separate the items.

After you have completed the first draft of your business message, the next step is to make a final, quick pass through it to check for typos and spelling errors.

Briefly explain the difference between descriptive headings and informative headings.

________ verbs are those that have been changed into nouns or adjectives.

Justified type is type that is

Briefly explain what the opening of a document should accomplish.

A(n) ________ ________ compares your document with an electronic dictionary, highlights unrecognized words, and suggests correct spelling.

With more complex messages, it is a good idea to set aside a first draft for a day or two before beginning the revision process.

Describe four important issues to consider when distributing business messages.

The middle section of a message has the greatest impact on the audience.

________ headings identify a topic but do little more; ________ headings guide readers to think in certain ways about a topic.

When selecting typefaces for most business documents, you should

When reviewing your document for content, you should be concerned with

Skilled business writers keep all their sentences as short as possible.

It is inappropriate to use lists in formal business writing.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

provides visual contrast for your readers and gives them a resting point.

A(n) compares your document with an electronic dictionary, highlights unrecognized words, and suggests correct spelling.

headings identify a topic but do little more; headings guide readers to think in certain ways about a topic.