Question 1

Using many different fonts in the same document will make it more appealing to your audience.

Accepted Answer

A) True 
 B)False

Question 2

"Three AM in the morning" is an example of a redundancy.

Accepted Answer

A) True 
 B)False

Question 3

Which type sizes are best for a business document?

Accepted Answer

A)  12 point text and 24 point headings 
B)  18 point text and 36 point headings 
C)  12 point text and 16 point headings 
D)  10 point text and 10 point headings 
A)  12 point text and 24 point headings 
B)  18 point text and 36 point headings 
C)  12 point text and 16 point headings 
D)  10 point text and 10 point headings

Question 4

To increase the sophistication of your message, make liberal use of references such as "the latter," "the former," "the aforementioned," and "as mentioned above."

Accepted Answer

A) True 
 B)False

Question 5

"Environmental impact consultant study results" is an example of

Accepted Answer

A)  a dangling modifier. 
B)  a dependent clause. 
C)  a long noun sequence. 
D)  redundancy. 
A)  a dangling modifier. 
B)  a dependent clause. 
C)  a long noun sequence. 
D)  redundancy.

Question 6

An effective alternative to using conventional sentences is to set off important ideas in a(n) ________-a series of words, names, or other items.

Accepted Answer

The answer of An effective alternative to using conventional sentences...

Question 7

Typeface or ________ refers to the physical design of letters, numbers, and other text characters.

Accepted Answer

The answer of Typeface or ________ refers to the physical...

Question 8

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed, we do not have the capability of offering refunds until such a time as they reopen."

Accepted Answer

We can offer refunds

Question 9

A(n) ________ document can contain any combination of text, graphics, photographs, audio, animation, video, and interactivity.

Accepted Answer

The answer of A(n) ________ document can contain any combination...

Question 10

When creating a list for a business document

Accepted Answer

A)  always use bullets, rather than numbers or letters. 
B)  any text in the list should be typed in all caps. 
C)  be sure to introduce it clearly. 
D)  keep in mind that the items need not be parallel. 
A)  always use bullets, rather than numbers or letters. 
B)  any text in the list should be typed in all caps. 
C)  be sure to introduce it clearly. 
D)  keep in mind that the items need not be parallel.

Question 11

For effective document design, you should

Accepted Answer

A)  balance the space devoted to text, artwork, and white space. 
B)  use a mix of several typefaces and type sizes and include a variety of decorative touches to make the pages look more interesting. 
C)  fit as much material as possible on each page. 
D)  do all of the above. 
A)  balance the space devoted to text, artwork, and white space. 
B)  use a mix of several typefaces and type sizes and include a variety of decorative touches to make the pages look more interesting. 
C)  fit as much material as possible on each page. 
D)  do all of the above.

Question 12

Which of the following is not a technique for helping readers who skim your document?

Accepted Answer

A)  Including headings and subheadings 
B)  Keeping all sentences the same length 
C)  Using shorter paragraphs 
D)  Using lists and bullets instead of narrative 
A)  Including headings and subheadings 
B)  Keeping all sentences the same length 
C)  Using shorter paragraphs 
D)  Using lists and bullets instead of narrative

Question 13

Informative headings and subheadings

Accepted Answer

A)  are easier to write than descriptive headings. 
B)  guide readers to think a certain way about the topics covered. 
C)  simply identify topics covered in the document. 
D)  are less helpful to readers than descriptive headings. 
A)  are easier to write than descriptive headings. 
B)  guide readers to think a certain way about the topics covered. 
C)  simply identify topics covered in the document. 
D)  are less helpful to readers than descriptive headings.

Question 14

Items in a list do not need to have parallel construction.

Accepted Answer

A) True 
 B)False

Question 15

Starting a sentence with "It is" or "There are" is

Accepted Answer

A)  a sign that you are using passive voice. 
B)  perfectly acceptable, and you need not try to rewrite the sentence. 
C)  usually a sign that the sentence could be shorter and more active. 
D)  a sign that you are using active voice. 
A)  a sign that you are using passive voice. 
B)  perfectly acceptable, and you need not try to rewrite the sentence. 
C)  usually a sign that the sentence could be shorter and more active. 
D)  a sign that you are using active voice.

Question 16

Word combinations that are needlessly repetitive are called ________.

Accepted Answer

The answer of Word combinations that are needlessly repetitive are...

Question 17

If you're sending extremely large files, you should

Accepted Answer

A)  send them through the mail to avoid excessive costs. 
B)  use overnight delivery to send a hard copy rather than sending them electronically. 
C)  always send them as MS Word attachments. 
D)  consider using a file compression utility, as long as your recipients have the ability to expand the file. 
A)  send them through the mail to avoid excessive costs. 
B)  use overnight delivery to send a hard copy rather than sending them electronically. 
C)  always send them as MS Word attachments. 
D)  consider using a file compression utility, as long as your recipients have the ability to expand the file.

Question 18

What three functions do effective headings serve in business documents? Explain each one.

Accepted Answer

Headings contribute to the document's or

Question 19

"If the figures are in by the end of the month we will hopefully be able to begin planning for the upcoming year's budget, but if they are not then the planning process will most definitely have to wait until later" is an example of

Accepted Answer

A)  an indefinite pronoun starter. 
B)  a comma splice. 
C)  an overly long sentence. 
D)  an awkward pointer. 
A)  an indefinite pronoun starter. 
B)  a comma splice. 
C)  an overly long sentence. 
D)  an awkward pointer.

Question 20

Explain why editing for conciseness is important, then list the four steps it involves.

Accepted Answer

Editing business documents for concisene

Exam 6: Completing Business Messages

Using many different fonts in the same document will make it more appealing to your audience.

"Three AM in the morning" is an example of a redundancy.

Which type sizes are best for a business document?

To increase the sophistication of your message, make liberal use of references such as "the latter," "the former," "the aforementioned," and "as mentioned above."

"Environmental impact consultant study results" is an example of

An effective alternative to using conventional sentences is to set off important ideas in a(n) ________-a series of words, names, or other items.

Typeface or ________ refers to the physical design of letters, numbers, and other text characters.

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed, we do not have the capability of offering refunds until such a time as they reopen."

A(n) ________ document can contain any combination of text, graphics, photographs, audio, animation, video, and interactivity.

When creating a list for a business document

For effective document design, you should

Which of the following is not a technique for helping readers who skim your document?

Informative headings and subheadings

Items in a list do not need to have parallel construction.

Starting a sentence with "It is" or "There are" is

Word combinations that are needlessly repetitive are called ________.

If you're sending extremely large files, you should

What three functions do effective headings serve in business documents? Explain each one.

"If the figures are in by the end of the month we will hopefully be able to begin planning for the upcoming year's budget, but if they are not then the planning process will most definitely have to wait until later" is an example of

Explain why editing for conciseness is important, then list the four steps it involves.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters