Question 1

Principles of a fair and just culture include: (Select all that apply.)

Accepted Answer

A)  zero-tolerance for reckless behavior. 
B)  reduction of personal accountability and discipline. 
C)  recognition that competent professionals make mistakes. 
D)  errors and unintended events being reported unless no patient harm occurs. 
E)  acknowledgment that even competent professionals develop unhealthy norms. 
A)  zero-tolerance for reckless behavior. 
B)  reduction of personal accountability and discipline. 
C)  recognition that competent professionals make mistakes. 
D)  errors and unintended events being reported unless no patient harm occurs. 
E)  acknowledgment that even competent professionals develop unhealthy norms.

Question 2

Mercy Hospital compares its surgical site infection rate to General Heart Hospital, which is known as a best-in-class hospital for its surgical site infection rates. Mercy Hospital studies General Heart Hospital's methods for reducing surgical site infection rates and uses that information to improve its own performance. This quality performance method is called:

Accepted Answer

A)  benchmarking. 
B)  evidence-based practice. 
C)  enterprise risk management. 
D)  continuous quality improvement. 
A)  benchmarking. 
B)  evidence-based practice. 
C)  enterprise risk management. 
D)  continuous quality improvement.

Question 3

_____ is the conscientious, explicit, and judicious use of current best evidence in making decisions about the care of individual patients.

Accepted Answer

Evidence-based practice
Evidence-based p

Question 4

Sentinel Event Alerts are published by TJC to do which of the following?

Accepted Answer

A)  Allow facilities to learn from sentinel events that have occurred in other facilities and incorporate recommendations for prevention into their policies. 
B)  Notify hospitals that if a sentinel event occurs during an alert, the hospital will be subject to withdrawal of Medicare and Medicaid certification and reimbursement. 
C)  Prevent a near-miss from occurring. 
D)  Assist hospitals to find national standardized performance measures to benchmark themselves against other similar hospitals. 
A)  Allow facilities to learn from sentinel events that have occurred in other facilities and incorporate recommendations for prevention into their policies. 
B)  Notify hospitals that if a sentinel event occurs during an alert, the hospital will be subject to withdrawal of Medicare and Medicaid certification and reimbursement. 
C)  Prevent a near-miss from occurring. 
D)  Assist hospitals to find national standardized performance measures to benchmark themselves against other similar hospitals.

Question 5

To provide the best care to every patient every day through integrated clinical practice, education, and research is an example of a(n):

Accepted Answer

A)  accountability agreement. 
B)  mission statement. 
C)  organizational standard. 
D)  vision and value proposal. 
A)  accountability agreement. 
B)  mission statement. 
C)  organizational standard. 
D)  vision and value proposal.

Question 6

Hospitals must submit specific quality performance data regarding Medicare patients or risk:

Accepted Answer

A)  an increase in federal tax. 
B)  decreased payments. 
C)  fewer physician referrals. 
D)  sanctions by The Joint Commission (TJ
C) . 
A)  an increase in federal tax. 
B)  decreased payments. 
C)  fewer physician referrals. 
D)  sanctions by The Joint Commission (TJ
C) .

Question 7

Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps. List the universal sequence of steps in order.

Accepted Answer

A)  Identify customers and target markets. 
B)  Discover hidden and unmet customer needs. 
C)  Develop a service or product that exceeds customer's needs. 
D)  Transfer these designs to the organization and the operating forces to be carried out. 
E)  Translate these needs into product or service requirements: a means to meet their needs.
F) Develop the processes that will provide the service, or create the product, in the most efficient way. 
A)  Identify customers and target markets. 
B)  Discover hidden and unmet customer needs. 
C)  Develop a service or product that exceeds customer's needs. 
D)  Transfer these designs to the organization and the operating forces to be carried out. 
E)  Translate these needs into product or service requirements: a means to meet their needs.
F) Develop the processes that will provide the service, or create the product, in the most efficient way.

Principles of a fair and just culture include: (Select all that apply.)

_____ is the conscientious, explicit, and judicious use of current best evidence in making decisions about the care of individual patients.

Sentinel Event Alerts are published by TJC to do which of the following?

To provide the best care to every patient every day through integrated clinical practice, education, and research is an example of a(n):

Hospitals must submit specific quality performance data regarding Medicare patients or risk:

Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps. List the universal sequence of steps in order.

Leadership and Management Principles

Change and Innovation

Organizational Climate and Culture

Managerial Decision Making

Managing Time and Stress

Legal and Ethical Issues

Communication Leadership

Team Building and Working With Effective Groups

Delegation in Nursing

Power and Conflict

Workplace Diversity

Organizational Structure

Decentralization and Shared Governance

Strategic Management

Professional Practice Models

Case and Population Health Management

Evidence-Based Practice: Strategies for Nursing Leaders

Measuring and Managing Outcomes

Prevention of Workplace Violence

Confronting the Nursing Shortage

Staffing and Scheduling

Budgeting, Productivity, and Costing Out Nursing

Performance Appraisal

Emergency Management and Preparedness

Data Management and Clinical Informatics

Marketing

Filters

Exam 18: Quality and Safety

Principles of a fair and just culture include: (Select all that apply.)

_____ is the conscientious, explicit, and judicious use of current best evidence in making decisions about the care of individual patients.

Sentinel Event Alerts are published by TJC to do which of the following?

To provide the best care to every patient every day through integrated clinical practice, education, and research is an example of a(n):

Hospitals must submit specific quality performance data regarding Medicare patients or risk:

Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps. List the universal sequence of steps in order.

Leadership and Management Principles

Change and Innovation

Organizational Climate and Culture

Managerial Decision Making

Managing Time and Stress

Legal and Ethical Issues

Communication Leadership

Team Building and Working With Effective Groups

Delegation in Nursing

Power and Conflict

Workplace Diversity

Organizational Structure

Decentralization and Shared Governance

Strategic Management

Professional Practice Models

Case and Population Health Management

Evidence-Based Practice: Strategies for Nursing Leaders

Measuring and Managing Outcomes

Prevention of Workplace Violence

Confronting the Nursing Shortage

Staffing and Scheduling

Budgeting, Productivity, and Costing Out Nursing

Performance Appraisal

Emergency Management and Preparedness

Data Management and Clinical Informatics

Marketing

Filters