Exam 9: Managing Supplier Quality in the Supply Chain

________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.

For the ________ section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Which of the following is not a section of ISO/TS 16949?

What is the function of the value chain?

Resource management is the technique used to verify that incoming goods from a supplier adhere to quality standards.

Performing lengthy inspections of suppliers that involve long-term visits and evaluations are called supplier certification programs.

The ________ contains all the bureaucratic processes that are not part of the core activities.

What is electronic data interchange?

________ reduces the exposures of having a single supplier.

Electronic data interchange is a system that aids customer and supplier communication by linking together supplier and customer information systems.

Which of the following services is not included in supplier relationship management systems?

For the ________ section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.

The ISO/TS 16949 standard applies only to ________ companies.

________ rely on external validation of quality programs.

What is the first step for supplier development?

State the seven steps for supplier development.

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

Supplier segmentation is a tool used by many firms to differentiate and discriminate between suppliers.

Key projects are identified when there is an agreement about how the supplier needs to improve and where.