Exam 14: Managing Quality Improvement Teams and Projects

________ is accomplished by following a process that identifies roles for team members and then helps them to become competent in achieving those roles.

The task variance is computed as ________.

Only preliminary data is required to perform baselining or intervention analysis effectively.

Some of the meeting structured process techniques, such as silent voting and idea writing, help team members reach consensus rapidly.

In a study of project managers who were involved in project teams, three motivators emerged.

Which of the following alternatives of conflict-resolution approach involves letting things work themselves out without involving a leader?

With fewer layers of management, companies tend to rely more on teams.

________ is the extent to which a follower has the ability and willingness to accomplish a specific task.

Quality management is a vehicle by which leaders abdicate their responsibility.

Briefly explain the situational leadership model.

In ________ stage of the conflict resolution process, team members discuss and air the problems.

During the forming stage, teams develop ground rules.

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 25 networkable PCs-$1,700/each • A server-$2,700 • Peripherals-$2,200 • Network installation-$5,800 • Sales system software-$11,500 Indirect Costs • Training-$14,500 • Lost time-30 days × $150/day • Sales-related losses during implementation-$21,000 Annualized Benefits • Increased sales capacity-$190,000 • Improved customer retention-$250,000 • Improved follow-up sales opportunities-$180,000

Which of the following alternatives of conflict-resolution approach involves injecting the leader into the conflict to find a solution?

________ are high-powered teams assigned to work on a specific problem for a limited amount of time.

Perform a cost-benefit analysis with payback period calculation for a project where indirect costs are $40,000, direct costs are $15,000, and annualized benefits are $55,000.

Tools for successful ________ include an agenda, predetermined objectives for the meeting, a process for running the meeting, processes for voting, and development of an action plan.

The Baldrige criteria encourage employee participation.

In an activity network diagram, the ________ indicates which tasks depend on the completion of other tasks in the process.

In the context of quality teams, ________ is the opportunity for personal development as well as recognition for personal achievement through rewards, incentives, or status.