Question 1

________ is credited with democratizing statistics.

Accepted Answer

A)  Armand Feigenbaum 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  Philip Crosby 
E)  Kaoru Ishikawa 
A)  Armand Feigenbaum 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  Philip Crosby 
E)  Kaoru Ishikawa E

Question 2

________ is the principle pioneer of benchmarking.

Accepted Answer

A)  Robert C. Camp 
B)  Tom Peters 
C)  Michael Hammer 
D)  James Champy 
E)  Stephen R. Covey 
A)  Robert C. Camp 
B)  Tom Peters 
C)  Michael Hammer 
D)  James Champy 
E)  Stephen R. Covey A

Question 3

The reengineering approach focuses on the need for in-depth information gathering and analysis.

Accepted Answer

A) True 
 B)False  False

Question 4

Strategic planning is at the core of quality management.

Accepted Answer

A) True 
 B)False

Question 5

What is the primary contribution of Genichi Taguchi?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 6

Kaoru Ishikawa is credited with democratizing statistics.

Accepted Answer

A) True 
 B)False

Question 7

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Accepted Answer

A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which 
A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which

Question 8

Discuss the contributions of W. Edwards Deming to quality thinking.

Accepted Answer

W. Edwards Deming has made a profound im

Question 9

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

Accepted Answer

A)  postulate 
B)  axiom 
C)  theory 
D)  corollary 
E)  hypothesis 
A)  postulate 
B)  axiom 
C)  theory 
D)  corollary 
E)  hypothesis

Question 10

Quality loss function and robust design are concepts included in ________.

Accepted Answer

A)  Ishikawa's quality philosophy 
B)  the Taguchi method 
C)  Deming's 14 points for management 
D)  the Juran trilogy 
E)  Pareto's law 
A)  Ishikawa's quality philosophy 
B)  the Taguchi method 
C)  Deming's 14 points for management 
D)  the Juran trilogy 
E)  Pareto's law

Question 11

The four elements of a theory are what, how, why, and who-where-when.

Accepted Answer

A) True 
 B)False

Question 12

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

Accepted Answer

A) True 
 B)False

Question 13

Deming proposes the need for mass inspection to improve quality.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Accepted Answer

A)  constantly improve the system 
B)  create constancy of purpose 
C)  institute education and self-improvement 
D)  adopt a new philosophy 
E)  break down barriers between departments 
A)  constantly improve the system 
B)  create constancy of purpose 
C)  institute education and self-improvement 
D)  adopt a new philosophy 
E)  break down barriers between departments

Question 15

Discuss the contributions of Stephen R. Covey to quality thinking.

Accepted Answer

Stephen R. Covey's approach to managemen

Question 16

The underlying precept of re-engineering is that firms can become inflexible and resistant to change.

Accepted Answer

A) True 
 B)False

Question 17

Researchers use ________ to propose a model based on prior research and design an experiment to test the theoretical model.

Accepted Answer

A)  supposition 
B)  deduction 
C)  induction 
D)  simulation 
E)  abstraction 
A)  supposition 
B)  deduction 
C)  induction 
D)  simulation 
E)  abstraction

Question 18

The "14 points for management" were articulated by ________.

Accepted Answer

A)  Philip Crosby 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  W. Edwards Deming 
E)  Armand Feigenbaum 
A)  Philip Crosby 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  W. Edwards Deming 
E)  Armand Feigenbaum

Question 19

Firms that are successful in improving quality take a contingency approach.

Accepted Answer

A) True 
 B)False

Question 20

W. Edwards Deming enumerated the 14 points for management.

Accepted Answer

A) True 
 B)False

________ is credited with democratizing statistics.

________ is the principle pioneer of benchmarking.

The reengineering approach focuses on the need for in-depth information gathering and analysis.

Strategic planning is at the core of quality management.

What is the primary contribution of Genichi Taguchi?

Kaoru Ishikawa is credited with democratizing statistics.

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Discuss the contributions of W. Edwards Deming to quality thinking.

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

Quality loss function and robust design are concepts included in ________.

The four elements of a theory are what, how, why, and who-where-when.

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

Deming proposes the need for mass inspection to improve quality.

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Discuss the contributions of Stephen R. Covey to quality thinking.

The underlying precept of re-engineering is that firms can become inflexible and resistant to change.

Researchers use ________ to propose a model based on prior research and design an experiment to test the theoretical model.

The "14 points for management" were articulated by ________.

Firms that are successful in improving quality take a contingency approach.

W. Edwards Deming enumerated the 14 points for management.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

________ is credited with democratizing statistics.

________ is the principle pioneer of benchmarking.

The reengineering approach focuses on the need for in-depth information gathering and analysis.

Strategic planning is at the core of quality management.

What is the primary contribution of Genichi Taguchi?

Kaoru Ishikawa is credited with democratizing statistics.

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Discuss the contributions of W. Edwards Deming to quality thinking.

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

Quality loss function and robust design are concepts included in ________.

The four elements of a theory are what, how, why, and who-where-when.

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

Deming proposes the need for mass inspection to improve quality.

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Discuss the contributions of Stephen R. Covey to quality thinking.

The underlying precept of re-engineering is that firms can become inflexible and resistant to change.

Researchers use ________ to propose a model based on prior research and design an experiment to test the theoretical model.

The "14 points for management" were articulated by ________.

Firms that are successful in improving quality take a contingency approach.

W. Edwards Deming enumerated the 14 points for management.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters