Question 1

If a process is stable, it will exhibit nonrandom special cause variation instead of random or common cause variation.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is a core process activity in supply chain management?

Accepted Answer

A)  shipping and logistics 
B)  acceptance sampling 
C)  value stream mapping 
D)  supplier qualification 
E)  customer support 
A)  shipping and logistics 
B)  acceptance sampling 
C)  value stream mapping 
D)  supplier qualification 
E)  customer support C

Question 3

According to the contingency theory, there is a point at which investment in quality improvement will become uneconomical.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following activities is related to quality assurance?

Accepted Answer

A)  providing leadership and support 
B)  reducing process variability 
C)  facilitating organizational communication 
D)  performing acceptance sampling 
E)  experimental design 
A)  providing leadership and support 
B)  reducing process variability 
C)  facilitating organizational communication 
D)  performing acceptance sampling 
E)  experimental design

Question 5

Which of the following components is not included in the generic strategic planning process?

Accepted Answer

A)  firm mission, vision, and goals 
B)  business-level strategy 
C)  external analysis 
D)  empowerment 
E)  internal analysis 
A)  firm mission, vision, and goals 
B)  business-level strategy 
C)  external analysis 
D)  empowerment 
E)  internal analysis

Question 6

Why are cross-functional teams becoming more common? What difficulties do they experience?

Accepted Answer

The supply chain encompasses many differ

Question 7

The ultimate goal of strategic quality planning is to help an organization achieve ________.

Accepted Answer

A)  maximum profitability 
B)  sustainable competitive advantage 
C)  an increase in market share 
D)  cost minimization 
E)  growth in revenues 
A)  maximum profitability 
B)  sustainable competitive advantage 
C)  an increase in market share 
D)  cost minimization 
E)  growth in revenues

Question 8

________ are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Accepted Answer

A)  Intangibles 
B)  Logistics 
C)  Aesthetics 
D)  Tangibles 
E)  Features 
A)  Intangibles 
B)  Logistics 
C)  Aesthetics 
D)  Tangibles 
E)  Features

Question 9

Providing employee recognition and planning for quality improvement are activities related to quality management.

Accepted Answer

A) True 
 B)False

Question 10

The core values of an organization refer to guiding operating principles that simplify decision making in that organization.

Accepted Answer

A) True 
 B)False

Question 11

Statistical process control is associated with which of the following perspectives of quality?

Accepted Answer

A)  operations 
B)  marketing 
C)  human resources 
D)  engineering 
E)  strategic management 
A)  operations 
B)  marketing 
C)  human resources 
D)  engineering 
E)  strategic management

Question 12

Operations was the first functional field of management to adopt quality as its own.

Accepted Answer

A) True 
 B)False

Question 13

________ include customer support and focusing on delivery reliability.

Accepted Answer

A)  Inbound logistics 
B)  Downstream activities 
C)  Core process activities 
D)  Upstream activities 
E)  Outbound logistics 
A)  Inbound logistics 
B)  Downstream activities 
C)  Core process activities 
D)  Upstream activities 
E)  Outbound logistics

Question 14

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

Accepted Answer

A)  redundancy 
B)  life testing 
C)  concurrent engineering 
D)  statistical process control 
E)  value stream mapping 
A)  redundancy 
B)  life testing 
C)  concurrent engineering 
D)  statistical process control 
E)  value stream mapping

Question 15

________ include all of those activities involving interaction with suppliers.

Accepted Answer

A)  Inbound logistics 
B)  Core process activities 
C)  Outbound logistics 
D)  Upstream activities 
E)  Downstream activities 
A)  Inbound logistics 
B)  Core process activities 
C)  Outbound logistics 
D)  Upstream activities 
E)  Downstream activities

Question 16

If a component has a relatively high probability for failure that will affect the overall function of a product, then redundancy is applied.

Accepted Answer

A) True 
 B)False

Question 17

A service provider that consistently provides caring, individualized attention to its customers would score high on the ________ dimension of service quality.

Accepted Answer

A)  assurance 
B)  responsiveness 
C)  tangibles 
D)  service reliability 
E)  empathy 
A)  assurance 
B)  responsiveness 
C)  tangibles 
D)  service reliability 
E)  empathy

Question 18

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

Accepted Answer

A)  redundant 
B)  unstable 
C)  capable 
D)  stable 
E)  concurrent 
A)  redundant 
B)  unstable 
C)  capable 
D)  stable 
E)  concurrent

Question 19

In his value chain, Deming linked quality improvements to ________.

Accepted Answer

A)  improved product features and improved durability 
B)  improved organizational performance and reduction in costs 
C)  increase in efficiency and improved product features 
D)  improvements in reliability and reduction in costs 
E)  reduction in defects and improved organizational performance 
A)  improved product features and improved durability 
B)  improved organizational performance and reduction in costs 
C)  increase in efficiency and improved product features 
D)  improvements in reliability and reduction in costs 
E)  reduction in defects and improved organizational performance

Question 20

Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation?

Accepted Answer

A)  manufacturing-based definition-quality is found in the components and attributes of a product 
B)  value-based definition-if the product conforms to design specifications, it has good quality 
C)  user-based definition-if the customer is satisfied, the product has good quality 
D)  product-based definition-quality is something that is intuitively understood but nearly impossible to communicate, such as beauty or love 
E)  transcendent definition-if the customer is satisfied, the product has good quality 
A)  manufacturing-based definition-quality is found in the components and attributes of a product 
B)  value-based definition-if the product conforms to design specifications, it has good quality 
C)  user-based definition-if the customer is satisfied, the product has good quality 
D)  product-based definition-quality is something that is intuitively understood but nearly impossible to communicate, such as beauty or love 
E)  transcendent definition-if the customer is satisfied, the product has good quality

If a process is stable, it will exhibit nonrandom special cause variation instead of random or common cause variation.

Which of the following is a core process activity in supply chain management?

According to the contingency theory, there is a point at which investment in quality improvement will become uneconomical.

Which of the following activities is related to quality assurance?

Which of the following components is not included in the generic strategic planning process?

Why are cross-functional teams becoming more common? What difficulties do they experience?

The ultimate goal of strategic quality planning is to help an organization achieve ________.

________ are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Providing employee recognition and planning for quality improvement are activities related to quality management.

The core values of an organization refer to guiding operating principles that simplify decision making in that organization.

Statistical process control is associated with which of the following perspectives of quality?

Operations was the first functional field of management to adopt quality as its own.

________ include customer support and focusing on delivery reliability.

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

________ include all of those activities involving interaction with suppliers.

If a component has a relatively high probability for failure that will affect the overall function of a product, then redundancy is applied.

A service provider that consistently provides caring, individualized attention to its customers would score high on the ________ dimension of service quality.

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

In his value chain, Deming linked quality improvements to ________.

Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

If a process is stable, it will exhibit nonrandom special cause variation instead of random or common cause variation.

Which of the following is a core process activity in supply chain management?

According to the contingency theory, there is a point at which investment in quality improvement will become uneconomical.

Which of the following activities is related to quality assurance?

Which of the following components is not included in the generic strategic planning process?

Why are cross-functional teams becoming more common? What difficulties do they experience?

The ultimate goal of strategic quality planning is to help an organization achieve ________.

________ are subjective sensory characteristics such as taste, feel, sound, look, and smell.

Providing employee recognition and planning for quality improvement are activities related to quality management.

The core values of an organization refer to guiding operating principles that simplify decision making in that organization.

Statistical process control is associated with which of the following perspectives of quality?

Operations was the first functional field of management to adopt quality as its own.

________ include customer support and focusing on delivery reliability.

If a component has a relatively high probability for failure that will affect the overall function of a product, then ________ is applied so that a backup system can take over for the failed primary system.

________ include all of those activities involving interaction with suppliers.

If a component has a relatively high probability for failure that will affect the overall function of a product, then redundancy is applied.

A service provider that consistently provides caring, individualized attention to its customers would score high on the ________ dimension of service quality.

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

In his value chain, Deming linked quality improvements to ________.

Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters