Question 1

What are the benefits of presidential audits?

Accepted Answer

1. Presidential audit depends on the president, so he or she is forced to study about quality control. He or she can also observe the actual operations of and facts about factories and other units, which deepens his or her understanding of the company.
2. The president can discover the True state of her or his company.
3. There will be an improvement in the human relationship between the president and subordinates.
4. The presidential audit is an occasion for challenging employees and stimulating vigorous activities in total quality control. It also ensures continuation of QC circle activities.

Question 2

The second building block of a quality system is culture.

Accepted Answer

A) True 
 B)False  False

Question 3

Outline the process for reenergizing quality efforts in organizations.

Accepted Answer

• Assemble the right team: The reenergizing quality team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.
• Go over the results: Present the evaluation of the current state of the improvement efforts to the team. This evaluation involves identifying quality-related practices in the organization for relevance and efficacy.
• Identify those approaches that are working well: Using the data, gain consensus from the team as to what quality improvement approaches are getting results.
• Identify what is not working well: Using the findings, gain consensus among team members as to what approaches should be eliminated.
• Identify additional areas in quality deployment that are not being addressed: Conducting an in-depth study of this type will naturally result in an understanding of areas that need to be addressed that current quality approaches do not address.
• Develop the signature strategy: The signature strategy contains the bundle of quality improvement approaches that will help to achieve the desired outcomes.
• Develop a plan for implementation with time frames and costs: Using a modern project management approach, develop a project plan.
• Implement the project plan.
• Repeat this on an annual basis.

Question 4

The facilitator is not included in the reenergizing quality team.

Accepted Answer

A) True 
 B)False

Question 5

Discuss operational audits.

Accepted Answer

Quality audits are based on the practice

Question 6

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

Accepted Answer

A) True 
 B)False

Question 7

________ is the capital that fuels outstanding quality results.

Accepted Answer

A)  Process 
B)  Higher job security 
C)  Better job performance 
D)  Knowledge 
E)  Outstanding customer service 
A)  Process 
B)  Higher job security 
C)  Better job performance 
D)  Knowledge 
E)  Outstanding customer service

Question 8

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

Accepted Answer

A)  investigating 
B)  benchmarking 
C)  categorizing 
D)  surveying 
E)  evaluating 
A)  investigating 
B)  benchmarking 
C)  categorizing 
D)  surveying 
E)  evaluating

Question 9

People represent the core of a firm's capabilities.

Accepted Answer

A) True 
 B)False

Question 10

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

Accepted Answer

A)  the integrative approach 
B)  information systems 
C)  benchmarking 
D)  organizational learning and knowledge 
E)  self-assessment 
A)  the integrative approach 
B)  information systems 
C)  benchmarking 
D)  organizational learning and knowledge 
E)  self-assessment

Question 11

Quality audits study ways to ________.

Accepted Answer

A)  ensure that generally accepted accounting principles are being followed 
B)  ensure that companies and employees are acting honestly 
C)  win orders in the marketplace 
D)  improve customer service and ascertain whether current customer service processes are being performed 
E)  select only the "right" evidence and ignore the "other" 
A)  ensure that generally accepted accounting principles are being followed 
B)  ensure that companies and employees are acting honestly 
C)  win orders in the marketplace 
D)  improve customer service and ascertain whether current customer service processes are being performed 
E)  select only the "right" evidence and ignore the "other"

Question 12

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

Accepted Answer

A)  reporting and corrective action 
B)  implementing the audit 
C)  the opening meeting 
D)  the exit meeting 
E)  follow-up 
A)  reporting and corrective action 
B)  implementing the audit 
C)  the opening meeting 
D)  the exit meeting 
E)  follow-up

Question 13

The second building block of a quality improvement system is ________.

Accepted Answer

A)  people 
B)  organizational learning and knowledge 
C)  culture 
D)  closeness to customers 
E)  information and finance 
A)  people 
B)  organizational learning and knowledge 
C)  culture 
D)  closeness to customers 
E)  information and finance

Question 14

The ________ is a living document that will change as products and the business realities change.

Accepted Answer

A)  signature strategy 
B)  structural measure 
C)  change management 
D)  reenergizing quality approach 
E)  certification process 
A)  signature strategy 
B)  structural measure 
C)  change management 
D)  reenergizing quality approach 
E)  certification process

Question 15

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Accepted Answer

A) True 
 B)False

Question 16

A generic process for performing self-assessment is a ________ process.

Accepted Answer

A)  three-stage 
B)  four-stage 
C)  two-stage 
D)  six-stage 
E)  five-stage 
A)  three-stage 
B)  four-stage 
C)  two-stage 
D)  six-stage 
E)  five-stage

Question 17

Stage 3 of the generic process for performing self-assessment is ________.

Accepted Answer

A)  categorizing the strengths and weaknesses 
B)  generating lists of strengths and weakness for the organization 
C)  evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D)  achieving new levels of performance by filling gaps in deployment 
E)  investigating the sources of competitive advantage 
A)  categorizing the strengths and weaknesses 
B)  generating lists of strengths and weakness for the organization 
C)  evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D)  achieving new levels of performance by filling gaps in deployment 
E)  investigating the sources of competitive advantage

Question 18

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

Accepted Answer

A) True 
 B)False

Question 19

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

Accepted Answer

A) True 
 B)False

Question 20

Auditing outcomes is one of the three main ingredients to an audit.

Accepted Answer

A) True 
 B)False

What are the benefits of presidential audits?

The second building block of a quality system is culture.

Outline the process for reenergizing quality efforts in organizations.

The facilitator is not included in the reenergizing quality team.

Discuss operational audits.

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

________ is the capital that fuels outstanding quality results.

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

People represent the core of a firm's capabilities.

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

Quality audits study ways to ________.

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

The second building block of a quality improvement system is ________.

The ________ is a living document that will change as products and the business realities change.

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

A generic process for performing self-assessment is a ________ process.

Stage 3 of the generic process for performing self-assessment is ________.

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

Auditing outcomes is one of the three main ingredients to an audit.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

What are the benefits of presidential audits?

The second building block of a quality system is culture.

Outline the process for reenergizing quality efforts in organizations.

The facilitator is not included in the reenergizing quality team.

Discuss operational audits.

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

________ is the capital that fuels outstanding quality results.

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

People represent the core of a firm's capabilities.

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

Quality audits study ways to ________.

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

The second building block of a quality improvement system is ________.

The ________ is a living document that will change as products and the business realities change.

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

A generic process for performing self-assessment is a ________ process.

Stage 3 of the generic process for performing self-assessment is ________.

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

Auditing outcomes is one of the three main ingredients to an audit.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters