Question 1

The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.

Accepted Answer

A) True 
 B)False  False

Question 2

Describe the concept of performance benchmarking.

Accepted Answer

Performance benchmarking allows initiator firms to assess their competitive position by comparing products and services with those of target firms. Performance issues may include cost structures, various types of productivity performance, speed of concept to market, quality measures, and other performance evaluations.

Question 3

Which of the following best defines the breadth factor of reengineering?

Accepted Answer

A)  It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B)  It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C)  It refers to the impact of the reengineering process to the entire organization. 
D)  It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E)  It refers to the sharing of information between companies so that both can improve. 
A)  It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B)  It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C)  It refers to the impact of the reengineering process to the entire organization. 
D)  It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E)  It refers to the sharing of information between companies so that both can improve. C

Question 4

Quality measures include objectives, policies, and procedures followed by a firm.

Accepted Answer

A) True 
 B)False

Question 5

Describe the concept of 5w2h.

Accepted Answer

Business process benchmarking is based o

Question 6

Toyota developed the world-class production system known as business process reengineering.

Accepted Answer

A) True 
 B)False

Question 7

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Accepted Answer

A) True 
 B)False

Question 8

Dismantling competitors' products to understand the strengths and weaknesses of their designs is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 9

Use the following information to answer the question(s) below.
A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms:
  
-Calculate the plant and equipment productivity of Firm B.

Accepted Answer

A)  26.00 
B)  2.60 
C)  19.20 
D)  3.47 
E)  34.67 
A)  26.00 
B)  2.60 
C)  19.20 
D)  3.47 
E)  34.67

Question 10

Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the performance gap for the benchmarked processes will narrow or widen in the coming years?

Accepted Answer

A)  develop action plans 
B)  determine the current performance gap 
C)  plan and conduct the investigation 
D)  project future performance levels 
E)  implement specific actions and monitor progress 
A)  develop action plans 
B)  determine the current performance gap 
C)  plan and conduct the investigation 
D)  project future performance levels 
E)  implement specific actions and monitor progress

Question 11

Restructuring is defined as a fundamental rethinking and redesign of business processes.

Accepted Answer

A) True 
 B)False

Question 12

How is a scrap efficiency ratio calculated?

Accepted Answer

Consider the computation of scrap in whi

Question 13

Use the following information to answer the question(s) below.
A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms:
  
-Calculate the total factor productivity for Firm B.

Accepted Answer

A)  14.86 
B)  1.35 
C)  2.60 
D)  34.67 
E)  20.28 
A)  14.86 
B)  1.35 
C)  2.60 
D)  34.67 
E)  20.28

Question 14

Differentiate between an initiator firm and a target firm. Are these static roles?

Accepted Answer

There are two parties to each benchmarki

Question 15

Productivity ratios are useful in measuring the extent to which a firm effectively utilizes the scarce resources that are available to the firm.

Accepted Answer

A) True 
 B)False

Question 16

Explain the use of performance measures or indicators in performance improvement.

Accepted Answer

A major consideration in performance imp

Question 17

Strategic benchmarking involves observing how others compete.

Accepted Answer

A) True 
 B)False

Question 18

In the ________ process of business process benchmarking, the inputs are aligned together to form the product or service.

Accepted Answer

A)  reconstruction 
B)  control 
C)  reengineering 
D)  transformation 
E)  conversion 
A)  reconstruction 
B)  control 
C)  reengineering 
D)  transformation 
E)  conversion

Question 19

The cost of goods sold to scrap ratio is a multiple factor ratio.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following best defines the depth factor of reengineering?

Accepted Answer

A)  It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B)  It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C)  It refers to the impact of the reengineering process to the entire organization. 
D)  It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E)  It refers to the sharing of information between companies so that both can improve. 
A)  It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B)  It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C)  It refers to the impact of the reengineering process to the entire organization. 
D)  It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E)  It refers to the sharing of information between companies so that both can improve.

The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.

Describe the concept of performance benchmarking.

Which of the following best defines the breadth factor of reengineering?

Quality measures include objectives, policies, and procedures followed by a firm.

Describe the concept of 5w2h.

Toyota developed the world-class production system known as business process reengineering.

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Dismantling competitors' products to understand the strengths and weaknesses of their designs is called reverse engineering.

Use the following information to answer the question(s) below. A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms: -Calculate the plant and equipment productivity of Firm B.

Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the performance gap for the benchmarked processes will narrow or widen in the coming years?

Restructuring is defined as a fundamental rethinking and redesign of business processes.

How is a scrap efficiency ratio calculated?

Use the following information to answer the question(s) below. A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms: -Calculate the total factor productivity for Firm B.

Differentiate between an initiator firm and a target firm. Are these static roles?

Productivity ratios are useful in measuring the extent to which a firm effectively utilizes the scarce resources that are available to the firm.

Explain the use of performance measures or indicators in performance improvement.

Strategic benchmarking involves observing how others compete.

In the ________ process of business process benchmarking, the inputs are aligned together to form the product or service.

The cost of goods sold to scrap ratio is a multiple factor ratio.

Which of the following best defines the depth factor of reengineering?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 6: The Voice of the Market

The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.

Describe the concept of performance benchmarking.

Which of the following best defines the breadth factor of reengineering?

Quality measures include objectives, policies, and procedures followed by a firm.

Describe the concept of 5w2h.

Toyota developed the world-class production system known as business process reengineering.

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Dismantling competitors' products to understand the strengths and weaknesses of their designs is called reverse engineering.

Use the following information to answer the question(s) below. A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms: -Calculate the plant and equipment productivity of Firm B.

Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the performance gap for the benchmarked processes will narrow or widen in the coming years?

Restructuring is defined as a fundamental rethinking and redesign of business processes.

How is a scrap efficiency ratio calculated?

Use the following information to answer the question(s) below. A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms: -Calculate the total factor productivity for Firm B.

Differentiate between an initiator firm and a target firm. Are these static roles?

Productivity ratios are useful in measuring the extent to which a firm effectively utilizes the scarce resources that are available to the firm.

Explain the use of performance measures or indicators in performance improvement.

Strategic benchmarking involves observing how others compete.

In the ________ process of business process benchmarking, the inputs are aligned together to form the product or service.

The cost of goods sold to scrap ratio is a multiple factor ratio.

Which of the following best defines the depth factor of reengineering?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters