Question 1

You should never state your own feelings when listening because the reader will not be concerned with them.

Accepted Answer

A) True 
 B)False  False

Question 2

Good listening requires energy-you must resist distractions and tune out noise.

Accepted Answer

A) True 
 B)False  True

Question 3

All of the following are strategies to avoid listening errors caused by self-absorption EXCEPT

Accepted Answer

A)  Focus on the substance of what the speaker says. 
B)  Focus on the appearance of the speaker. 
C)  Spend your time evaluating what the speaker says. 
D)  Consciously work to learn something from every speaker. 
E)  All of the above are strategies. 
A)  Focus on the substance of what the speaker says. 
B)  Focus on the appearance of the speaker. 
C)  Spend your time evaluating what the speaker says. 
D)  Consciously work to learn something from every speaker. 
E)  All of the above are strategies. B

Question 4

Listening is even less important on the job than in classrooms.

Accepted Answer

A) True 
 B)False

Question 5

In a meeting with the CEO present, you outline your department's proposal for recruiting a more diverse staff. Throughout the presentation, the CEO remains silent, but at the conclusion, she thanks you for the presentation. You should

Accepted Answer

A)  Assume she approves of the project because she did not state any objections. 
B)  Assume she approves of the project because a woman naturally would be sympathetic toward diversifying the staff. 
C)  Not assume she approves of the project because silence may not mean consent. 
D)  Not assume she approves of the project because she was probably not paying attention. 
E)  None of the above. 
A)  Assume she approves of the project because she did not state any objections. 
B)  Assume she approves of the project because a woman naturally would be sympathetic toward diversifying the staff. 
C)  Not assume she approves of the project because silence may not mean consent. 
D)  Not assume she approves of the project because she was probably not paying attention. 
E)  None of the above.

Question 6

Listening means decoding and interpreting what we hear.

Accepted Answer

A) True 
 B)False

Question 7

Not all Americans believe that strong eye contact is important while speaking.

Accepted Answer

A) True 
 B)False

Question 8

Good listeners follow five essential practices.

Accepted Answer

A) True 
 B)False

Question 9

One way to show attention and involvement in the U.S. is to make strong eye contact while speaking and listening.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a cause of listening errors?

Accepted Answer

A)  Inattention. 
B)  Deafness. 
C)  Misinterpretation. 
D)  Decoding. 
E)  All of the above are causes for listening errors. 
A)  Inattention. 
B)  Deafness. 
C)  Misinterpretation. 
D)  Decoding. 
E)  All of the above are causes for listening errors.

Question 11

"We need to proceed carefully in the upcoming months because economic indicators suggest a downturn in the market."Which of the following is the BEST paraphrase of this statement?

Accepted Answer

A)  "Everyone should tread lightly because there's trouble ahead." 
B)  "The way things are going, we might as well write off the next quarter." 
C)  "Don't be surprised if there are layoffs in a few months." 
D)  "This is probably a good time to start polishing our résumés." 
E)  "Since the economy may worsen, let's take care in the near future." 
A)  "Everyone should tread lightly because there's trouble ahead." 
B)  "The way things are going, we might as well write off the next quarter." 
C)  "Don't be surprised if there are layoffs in a few months." 
D)  "This is probably a good time to start polishing our résumés." 
E)  "Since the economy may worsen, let's take care in the near future."

Question 12

Active listening can reduce the _________ that results from miscommunication.

Accepted Answer

The answer of Active listening can reduce the _________ that...

Question 13

To receive a message, a receiver must

Accepted Answer

A)  Perceive the message. 
B)  Decode the message. 
C)  Interpret the message. 
D)  All of the above. 
E)  Only A and B 
A)  Perceive the message. 
B)  Decode the message. 
C)  Interpret the message. 
D)  All of the above. 
E)  Only A and B

Question 14

Mirroring the speaker's feelings is a way to demonstrate that you're listening.

Accepted Answer

A) True 
 B)False

Question 15

_________ _________, such as nods, "uh huhs,"and frowns, help convey the message that you're listening.

Accepted Answer

Acknowledg

Question 16

Being in a highly emotional state may make it easier to listen because your senses are heightened.

Accepted Answer

A) True 
 B)False

Question 17

Unlike casual conversation, in a classroom lecture, you're listening primarily for

Accepted Answer

A)  Argument. 
B)  Information. 
C)  Opinion. 
D)  Persuasion. 
E)  None of the above. 
A)  Argument. 
B)  Information. 
C)  Opinion. 
D)  Persuasion. 
E)  None of the above.

Question 18

Active listening guarantees that you will not mishear the message.

Accepted Answer

A) True 
 B)False

Question 19

Many listening errors come from faulty assumptions.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a strategy that good listeners use?

Accepted Answer

A)  Pay attention. 
B)  Record conversations electronically. 
C)  Avoid making assumptions. 
D)  Listen for feelings. 
E)  All of the above are strategies. 
A)  Pay attention. 
B)  Record conversations electronically. 
C)  Avoid making assumptions. 
D)  Listen for feelings. 
E)  All of the above are strategies.

Exam 17: Listening

You should never state your own feelings when listening because the reader will not be concerned with them.

Good listening requires energy-you must resist distractions and tune out noise.

All of the following are strategies to avoid listening errors caused by self-absorption EXCEPT

Listening is even less important on the job than in classrooms.

In a meeting with the CEO present, you outline your department's proposal for recruiting a more diverse staff. Throughout the presentation, the CEO remains silent, but at the conclusion, she thanks you for the presentation. You should

Listening means decoding and interpreting what we hear.

Not all Americans believe that strong eye contact is important while speaking.

Good listeners follow five essential practices.

One way to show attention and involvement in the U.S. is to make strong eye contact while speaking and listening.

Which of the following is NOT a cause of listening errors?

"We need to proceed carefully in the upcoming months because economic indicators suggest a downturn in the market."Which of the following is the BEST paraphrase of this statement?

Active listening can reduce the _________ that results from miscommunication.

To receive a message, a receiver must

Mirroring the speaker's feelings is a way to demonstrate that you're listening.

_________ _________, such as nods, "uh huhs,"and frowns, help convey the message that you're listening.

Being in a highly emotional state may make it easier to listen because your senses are heightened.

Unlike casual conversation, in a classroom lecture, you're listening primarily for

Active listening guarantees that you will not mishear the message.

Many listening errors come from faulty assumptions.

Which of the following is NOT a strategy that good listeners use?

Business Communication, Management, and Success

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Formats for Letters, Memos, and E-Mail Messages

Informative and Positive Messages

Negative Messages

Persuasive Messages

E-Mail Messages and Web Writing

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters

_ _, such as nods, "uh huhs,"and frowns, help convey the message that you're listening.