Question 1

You would be wise to not assume your boss will proofread all correspondence that leaves your department.

Accepted Answer

A) True 
 B)False  True

Question 2

Writing costs about $29 a page in business.

Accepted Answer

A) True 
 B)False  False

Question 3

If the draft of a business document does not build goodwill, it should be revised until it does.

Accepted Answer

A) True 
 B)False  True

Question 4

Writing in business costs ________ a page.

Accepted Answer

The answer of Writing in business costs ________ a page....

Question 5

Millions of American workers are becoming eligible to retire, but that shouldn't present a challenge since the workers replacing them share the same values and attitudes.

Accepted Answer

A) True 
 B)False

Question 6

Whether a message meets the five criteria for good business and administrative writing depends on the interactions among

Accepted Answer

A)  The writer. 
B)  The audience. 
C)  The purposes of the message. 
D)  The situation. 
E)  All of the above. 
A)  The writer. 
B)  The audience. 
C)  The purposes of the message. 
D)  The situation. 
E)  All of the above.

Question 7

Strong writing ability helps employees to overcome challenges, such as poor attendance or workplace incompetence.

Accepted Answer

A) True 
 B)False

Question 8

When analyzing the context for a message, you should draw on which of the following?

Accepted Answer

A)  Your experiences. 
B)  Your educational courses. 
C)  Your common sense. 
D)  All of the above. 
E)  None of the above. 
A)  Your experiences. 
B)  Your educational courses. 
C)  Your common sense. 
D)  All of the above. 
E)  None of the above.

Question 9

The style for school writing usually is

Accepted Answer

A)  more formal than business writing. 
B)  less formal but more interesting than business writing. 
C)  affected by the kind of document you're writing. 
D)  fun, light, and interesting. 
E)  None of the above. 
A)  more formal than business writing. 
B)  less formal but more interesting than business writing. 
C)  affected by the kind of document you're writing. 
D)  fun, light, and interesting. 
E)  None of the above.

Question 10

Bad writing wastes time by

Accepted Answer

A)  Taking more time to read. 
B)  Requiring less time to revise but more rounds of revision. 
C)  Delaying action while the reader asks for more information. 
D)  All of the above. 
E)  Only A and C 
A)  Taking more time to read. 
B)  Requiring less time to revise but more rounds of revision. 
C)  Delaying action while the reader asks for more information. 
D)  All of the above. 
E)  Only A and C

Question 11

Most employers consider good communication skills to be important.

Accepted Answer

A) True 
 B)False

Question 12

Work requires communication but not nearly as much as in our personal lives.

Accepted Answer

A) True 
 B)False

Question 13

Costs for business writing can include everything from the time it takes to compose the message to the postage required to sending the message out.

Accepted Answer

A) True 
 B)False

Question 14

Your message succeeds when you get the results you want.

Accepted Answer

A) True 
 B)False

Question 15

When determining the purposes of your message, you should consider which of the following questions?

Accepted Answer

A)  What must this message do to solve the organizational problem? 
B)  How much does your audience know about the topic? 
C)  What negative elements must your message overcome? 
D)  All of the above. 
E)  None of the above. 
A)  What must this message do to solve the organizational problem? 
B)  How much does your audience know about the topic? 
C)  What negative elements must your message overcome? 
D)  All of the above. 
E)  None of the above.

Question 16

Unlike business communication, school writing often rewards ________ paragraphs.

Accepted Answer

The answer of Unlike business communication, school writing often rewards...

Question 17

Learning to write well is necessary because chances are no one else in the organization will write for you.

Accepted Answer

A) True 
 B)False

Question 18

According to Watson Wyatt Worldwide, companies with the most effective programs for communication with their employees

Accepted Answer

A)  Showed greater returns to shareholders. 
B)  Enjoyed lower employer turnover. 
C)  Saw a 38% increase in their stocks' market value. 
D)  All of the above. 
E)  Only A and B 
A)  Showed greater returns to shareholders. 
B)  Enjoyed lower employer turnover. 
C)  Saw a 38% increase in their stocks' market value. 
D)  All of the above. 
E)  Only A and B

Question 19

External audiences can include people who work for your company because you may occasionally contact them by letter at home.

Accepted Answer

A) True 
 B)False

Question 20

Explain the disadvantages to relying on form letters for communication.

Accepted Answer

Relying on form letters for communicatio

Exam 1: Business Communication, Management, and Success

You would be wise to not assume your boss will proofread all correspondence that leaves your department.

Writing costs about $29 a page in business.

If the draft of a business document does not build goodwill, it should be revised until it does.

Writing in business costs ________ a page.

Millions of American workers are becoming eligible to retire, but that shouldn't present a challenge since the workers replacing them share the same values and attitudes.

Whether a message meets the five criteria for good business and administrative writing depends on the interactions among

Strong writing ability helps employees to overcome challenges, such as poor attendance or workplace incompetence.

When analyzing the context for a message, you should draw on which of the following?

The style for school writing usually is

Bad writing wastes time by

Most employers consider good communication skills to be important.

Work requires communication but not nearly as much as in our personal lives.

Costs for business writing can include everything from the time it takes to compose the message to the postage required to sending the message out.

Your message succeeds when you get the results you want.

When determining the purposes of your message, you should consider which of the following questions?

Unlike business communication, school writing often rewards ________ paragraphs.

Learning to write well is necessary because chances are no one else in the organization will write for you.

According to Watson Wyatt Worldwide, companies with the most effective programs for communication with their employees

External audiences can include people who work for your company because you may occasionally contact them by letter at home.

Explain the disadvantages to relying on form letters for communication.

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Formats for Letters, Memos, and E-Mail Messages

Informative and Positive Messages

Negative Messages

Persuasive Messages

E-Mail Messages and Web Writing

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Listening

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters