Exam 9: Formats for Letters, Memos, and E-Mail Messages

"Format"refers primarily to the length of a document.

Headings are optional in letters.

Copies of correspondence sent to another reader without telling the first are called blind copies.

Subject lines are optional in memos.

Letters and memos often differ in length, formality, writing style, and pattern of organization.

You have a new customer named Ronald Schilling who you are to contact for the first time. A good salutation for your letter would be

A reference line is the same thing as a subject line.

Normally, memos are initialed and not signed with a full name.

Memos normally go to people outside of your organization and memos to people within.

Which is the BEST salutation for Elizabeth Kim, M.D.?

Only states with names of more than four letters are normally abbreviated.

Use letterhead only for the first page if your letter runs to multiple pages.

Always use letterhead for a business message.

While letters and memos ordinarily don't differ in length, they always differ in writing style.

Never sign a memo; always use only your initials.

When you write a letter to Lee Hamilton but do not know that person, it would be appropriate to use the salutation "Dear Lee Hamilton."

Use "Ms."to address female readers regardless of their titles.

Letterhead is standard business stationery; if it has such information as the company logo and address preprinted on it, it's called "full letterhead."

The standard postal abbreviation for Hawaii is

In memos, a common format single-spaces within paragraphs and double-spaces between them.