Question 1

Active listening is

Accepted Answer

A)  Feeding back the literal meaning of a spoken message. 
B)  Feeding back the emotional content of a spoken message. 
C)  Feeding back the persuasive meaning of the spoken message. 
D)  All of the above. 
E)  None of the above. 
A)  Feeding back the literal meaning of a spoken message. 
B)  Feeding back the emotional content of a spoken message. 
C)  Feeding back the persuasive meaning of the spoken message. 
D)  All of the above. 
E)  None of the above.

Question 2

Different cultures may have different ways of showing active listening.

Accepted Answer

A) True 
 B)False

Question 3

Most of us do our worst listening when we are in highly charged emotional situations.

Accepted Answer

A) True 
 B)False

Question 4

One way to avoid listening errors caused by inattention is to think of questions before the presentation, then listen carefully for answers to those questions.

Accepted Answer

A) True 
 B)False

Question 5

Not all Americans prefer to respond nonverbally when listening to a speaker; some respond with speech.

Accepted Answer

A) True 
 B)False

Question 6

Leaning forward is one way that mainstream U.S. culture shows that it's listening.

Accepted Answer

A) True 
 B)False

Question 7

You witness in the hallway an employee being rebuked by his supervisor. When he tries to explain that he followed company procedure, she tells him to just get the job done and goes back in her office. Which blocking response is the supervisor demonstrating?

Accepted Answer

A)  Preaching. 
B)  Advising. 
C)  Minimizing the problem. 
D)  Interrogating. 
E)  Ordering. 
A)  Preaching. 
B)  Advising. 
C)  Minimizing the problem. 
D)  Interrogating. 
E)  Ordering.

Question 8

If you really listen to people with whom you disagree, you show that you respect them.

Accepted Answer

A) True 
 B)False

Question 9

Explain how acknowledgement responses are important in listening

Accepted Answer

Acknowledgement responses are important

Question 10

Expect many nonverbal acknowledgement responses when speaking to audiences.

Accepted Answer

A) True 
 B)False

Question 11

Good listeners pay attention and focus on the other speakers in a generous way.

Accepted Answer

A) True 
 B)False

Question 12

People with problems need first of all to know that we hear that they're having a rough time.

Accepted Answer

A) True 
 B)False

Question 13

Your boss calls you to his office to critique your draft of a report. Most of his comments are negative. You should listen carefully because

Accepted Answer

A)  He's the boss and you have no choice. 
B)  If he sees you paying careful attention, his opinion of the draft might improve. 
C)  You need to know what kind of improvement counts. 
D)  You think that any sign of disrespect from you will only lead to problems later. 
E)  You may need a letter of recommendation from him some day. 
A)  He's the boss and you have no choice. 
B)  If he sees you paying careful attention, his opinion of the draft might improve. 
C)  You need to know what kind of improvement counts. 
D)  You think that any sign of disrespect from you will only lead to problems later. 
E)  You may need a letter of recommendation from him some day.

Question 14

In class you're encouraged to take notes, but you can't whip out a notepad every time your boss speaks.

Accepted Answer

A) True 
 B)False

Question 15

Some listening errors happen because the hearer wasn't paying enough attention to a key point.

Accepted Answer

A) True 
 B)False

Question 16

At a department meeting, one of your employees tells another that his idea for a project "is pretty dumb."She then advises the employee on what she believes is a better strategy, which the rest of the group finds acceptable and tells him to implement. When you meet with that employee later, he is uncertain how to proceed. Chances are, he didn't hear her comments completely because

Accepted Answer

A)  He simply wasn't paying attention. 
B)  He did not focus on the speaker generously because her comment distracted him. 
C)  He made assumptions that she would do the work because it was her idea. 
D)  He was listening for feelings rather than facts. 
E)  None of the above. 
A)  He simply wasn't paying attention. 
B)  He did not focus on the speaker generously because her comment distracted him. 
C)  He made assumptions that she would do the work because it was her idea. 
D)  He was listening for feelings rather than facts. 
E)  None of the above.

Question 17

Listening to people rarely is an indication that we take them seriously because by age 16, most of us know that it's possible to look at someone but not really pay attention.

Accepted Answer

A) True 
 B)False

Exam 17: Listening

Active listening is

Different cultures may have different ways of showing active listening.

Most of us do our worst listening when we are in highly charged emotional situations.

One way to avoid listening errors caused by inattention is to think of questions before the presentation, then listen carefully for answers to those questions.

Not all Americans prefer to respond nonverbally when listening to a speaker; some respond with speech.

Leaning forward is one way that mainstream U.S. culture shows that it's listening.

You witness in the hallway an employee being rebuked by his supervisor. When he tries to explain that he followed company procedure, she tells him to just get the job done and goes back in her office. Which blocking response is the supervisor demonstrating?

If you really listen to people with whom you disagree, you show that you respect them.

Explain how acknowledgement responses are important in listening

Expect many nonverbal acknowledgement responses when speaking to audiences.

Good listeners pay attention and focus on the other speakers in a generous way.

People with problems need first of all to know that we hear that they're having a rough time.

Your boss calls you to his office to critique your draft of a report. Most of his comments are negative. You should listen carefully because

In class you're encouraged to take notes, but you can't whip out a notepad every time your boss speaks.

Some listening errors happen because the hearer wasn't paying enough attention to a key point.

Listening to people rarely is an indication that we take them seriously because by age 16, most of us know that it's possible to look at someone but not really pay attention.

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