Question 1

When angry, write important e-mail messages because that's when you have the most passion.

Accepted Answer

A) True 
 B)False  False

Question 2

E-mail is more private than other messages

Accepted Answer

A) True 
 B)False  False

Question 3

Blogging is fine for personal reasons, but it should be avoided on the job.

Accepted Answer

A) True 
 B)False  False

Question 4

List the methods for creating "scannable text."

Accepted Answer

Creating "scannable text" refers to form

Question 5

Most employers expect you to be ready to use e-mail.

Accepted Answer

A) True 
 B)False

Question 6

Explain how the subject line for an informative or positive e-mail message differs from that of a persuasive e-mail message

Accepted Answer

The subject line for an informative or p

Question 7

Managing e-mail has little effect on overall time management.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following business writing principles is important in e-mail messages?

Accepted Answer

A)  Positive emphasis. 
B)  You-attitude. 
C)  Reader benefits, when appropriate. 
D)  All of the above. 
E)  Only A and B 
A)  Positive emphasis. 
B)  You-attitude. 
C)  Reader benefits, when appropriate. 
D)  All of the above. 
E)  Only A and B

Question 9

Subject lines in e-mail are even more important than those in other messages.

Accepted Answer

A) True 
 B)False

Question 10

Long subject lines are preferred.

Accepted Answer

A) True 
 B)False

Question 11

It's OK to fire someone using e-mail.

Accepted Answer

A) True 
 B)False

Question 12

"Lurking"means

Accepted Answer

A)  Reading e-mail messages without writing anything yourself. 
B)  Exploring the Web. 
C)  Using e-mail to express your ideas in secret. 
D)  Posting e-mail messages on listservs anonymously. 
E)  None of the above. 
A)  Reading e-mail messages without writing anything yourself. 
B)  Exploring the Web. 
C)  Using e-mail to express your ideas in secret. 
D)  Posting e-mail messages on listservs anonymously. 
E)  None of the above.

Question 13

Businessblog.com is a common search engine for finding blogs.

Accepted Answer

A) True 
 B)False

Question 14

It is impossible to stop a computer virus.

Accepted Answer

A) True 
 B)False

Question 15

Highlighting key words helps make Web pages more accessible.

Accepted Answer

A) True 
 B)False

Question 16

Sending e-mail attachments makes the most sense when you send

Accepted Answer

A)  A long text document. 
B)  A text document with limited formatting. 
C)  A non-text file. 
D)  All of the above. 
E)  Only A and C 
A)  A long text document. 
B)  A text document with limited formatting. 
C)  A non-text file. 
D)  All of the above. 
E)  Only A and C

Question 17

ASAP means "as soon as possible."

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a guideline when writing e-mail messages?

Accepted Answer

A)  Don't be indiscreet in e-mail. 
B)  Use all of the principles of good business writing. 
C)  Re-read and proofread your message before sending it out. 
D)  E-mail messages must interest the reader in the subject line and first paragraph. 
E)  All of the above are guidelines. 
A)  Don't be indiscreet in e-mail. 
B)  Use all of the principles of good business writing. 
C)  Re-read and proofread your message before sending it out. 
D)  E-mail messages must interest the reader in the subject line and first paragraph. 
E)  All of the above are guidelines.

Question 19

You receive an e-mail from a supervisor who refers to you as the "token"member of a hiring committee. She may intend the term as a joke, but you find it so offensive and irritating, you cancel your lunch plans because you've lost your appetite. Should you respond to the e-mail immediately?

Accepted Answer

A)  Yes, because she needs to understand how serious the comment is. 
B)  Yes because the Equal Opportunity laws state that waiting will only harm your chances of having a complaint taken seriously. 
C)  No, because you should calm down before composing the message. 
D)  No, because it's better to wait for a future opportunity to get even. 
E)  None of the above. 
A)  Yes, because she needs to understand how serious the comment is. 
B)  Yes because the Equal Opportunity laws state that waiting will only harm your chances of having a complaint taken seriously. 
C)  No, because you should calm down before composing the message. 
D)  No, because it's better to wait for a future opportunity to get even. 
E)  None of the above.

Question 20

When drafting for the Web, think about how readers will ________ ________ ________.

Accepted Answer

The answer of When drafting for the Web, think about...

Exam 13: E-Mail Messages and Web Writing

When angry, write important e-mail messages because that's when you have the most passion.

E-mail is more private than other messages

Blogging is fine for personal reasons, but it should be avoided on the job.

List the methods for creating "scannable text."

Most employers expect you to be ready to use e-mail.

Explain how the subject line for an informative or positive e-mail message differs from that of a persuasive e-mail message

Managing e-mail has little effect on overall time management.

Which of the following business writing principles is important in e-mail messages?

Subject lines in e-mail are even more important than those in other messages.

Long subject lines are preferred.

It's OK to fire someone using e-mail.

"Lurking"means

Businessblog.com is a common search engine for finding blogs.

It is impossible to stop a computer virus.

Highlighting key words helps make Web pages more accessible.

Sending e-mail attachments makes the most sense when you send

ASAP means "as soon as possible."

Which of the following is NOT a guideline when writing e-mail messages?

You receive an e-mail from a supervisor who refers to you as the "token"member of a hiring committee. She may intend the term as a joke, but you find it so offensive and irritating, you cancel your lunch plans because you've lost your appetite. Should you respond to the e-mail immediately?

When drafting for the Web, think about how readers will ________ ________ ________.

Business Communication, Management, and Success

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Formats for Letters, Memos, and E-Mail Messages

Informative and Positive Messages

Negative Messages

Persuasive Messages

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Listening

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters

When drafting for the Web, think about how readers will .