Question 1

Cc stands for

Accepted Answer

A)  Carbon copy. 
B)  Computer copy. 
C)  Complete copy. 
D)  Only A and B 
E)  None of the above. 
A)  Carbon copy. 
B)  Computer copy. 
C)  Complete copy. 
D)  Only A and B 
E)  None of the above.

Question 2

The two most common kinds of letter formats are block and alternative block.

Accepted Answer

A) True 
 B)False

Question 3

Standard complimentary closes include "Sincerely"and "Cordially."

Accepted Answer

A) True 
 B)False

Question 4

_________ format is the format most frequently used for business letters.

Accepted Answer

The answer of _________ format is the format most frequently...

Question 5

Letterhead should never be used for memos.

Accepted Answer

A) True 
 B)False

Question 6

A _________ _________ tells the reader what the letter is about.

Accepted Answer

The answer of A _________ _________ tells the reader what...

Question 7

Avoid using "Dear"in a salutation for a business message because it sounds both old-fashioned and too-familiar for your audience.

Accepted Answer

A) True 
 B)False

Question 8

Letterhead is printed stationery with such information as the company's name and logo.

Accepted Answer

A) True 
 B)False

Question 9

Explain what courtesy titles you should use when you know the reader's name and gender.

Accepted Answer

When you know the reader's name and gend

Question 10

Side margins of less than one inch are acceptable if you're trying to get the letter to one page.

Accepted Answer

A) True 
 B)False

Question 11

Block and modified block are common formats for business messages.

Accepted Answer

A) True 
 B)False

Question 12

States with names having fewer than five letters are usually abbreviated in correspondence.

Accepted Answer

A) True 
 B)False

Question 13

The postal abbreviation for Hawaii is HA.

Accepted Answer

A) True 
 B)False

Question 14

Because it is not a U.S. state, Puerto Rico does not have a postal abbreviation.

Accepted Answer

A) True 
 B)False

Question 15

Use _________ _________ for people outside your organization whom you don't know well.

Accepted Answer

The answer of Use _________ _________ for people outside your...

Question 16

Explain the differences between mixed punctuation and open punctuation.

Accepted Answer

Mixed punctuation and open punctuation a

Question 17

What are the advantages to using block format? Modified block format?

Accepted Answer

The block format and modified block form

Exam 9: Formats for Letters, Memos, and E-Mail Messages

Cc stands for

The two most common kinds of letter formats are block and alternative block.

Standard complimentary closes include "Sincerely"and "Cordially."

_________ format is the format most frequently used for business letters.

Letterhead should never be used for memos.

A _________ _________ tells the reader what the letter is about.

Avoid using "Dear"in a salutation for a business message because it sounds both old-fashioned and too-familiar for your audience.

Letterhead is printed stationery with such information as the company's name and logo.

Explain what courtesy titles you should use when you know the reader's name and gender.

Side margins of less than one inch are acceptable if you're trying to get the letter to one page.

Block and modified block are common formats for business messages.

States with names having fewer than five letters are usually abbreviated in correspondence.

The postal abbreviation for Hawaii is HA.

Because it is not a U.S. state, Puerto Rico does not have a postal abbreviation.

Use _________ _________ for people outside your organization whom you don't know well.

Explain the differences between mixed punctuation and open punctuation.

What are the advantages to using block format? Modified block format?

Business Communication, Management, and Success

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Informative and Positive Messages

Negative Messages

Persuasive Messages

E-Mail Messages and Web Writing

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Listening

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters

A _ _ tells the reader what the letter is about.

Use _ _ for people outside your organization whom you don't know well.