Question 1

To evaluate a writing situation, one needs to know only the audience and the situation.

Accepted Answer

A) True 
 B)False

Question 2

Explain how school writing and business communication differ in the use of visuals.

Accepted Answer

School writing and business communicatio

Question 3

Literary rates in the U.S. are at an all-time high, so most employers are satisfied with the writing ability of their employees.

Accepted Answer

A) True 
 B)False

Question 4

List and explain the four flawed claims people make about getting by in the workplace without writing.

Accepted Answer

1. "I don't need to write because I can

Question 5

It's now possible for a single person to run a global business from home.

Accepted Answer

A) True 
 B)False

Question 6

A client calls for more information after receiving your message about getting a refund. Which of the following criteria for good business writing is MOST problematic in your message?

Accepted Answer

A)  Being clear. 
B)  Being complete. 
C)  Being correct. 
D)  Saving the reader's time. 
E)  Building goodwill. 
A)  Being clear. 
B)  Being complete. 
C)  Being correct. 
D)  Saving the reader's time. 
E)  Building goodwill.

Question 7

Internal audiences are people inside of your organization.

Accepted Answer

A) True 
 B)False

Question 8

Building goodwill with a message includes creating a good image of yourself as well as of your organization.

Accepted Answer

A) True 
 B)False

Question 9

Businesspeople are less likely than college instructors to read your documents thoroughly because skimming is more common in business.

Accepted Answer

A) True 
 B)False

Question 10

Good business writing is generally more formal than the style usually used for term papers.

Accepted Answer

A) True 
 B)False

Question 11

Good writers can expect to earn about the same money on the job as poor writers.

Accepted Answer

A) True 
 B)False

Question 12

About 20 million people in the U.S. have limited literacy skills.

Accepted Answer

A) True 
 B)False

Question 13

U.S. states spend about $20 million annually to provide remedial writing training to employees.

Accepted Answer

A) True 
 B)False

Question 14

Life in the early 21st century is characterized primarily by stability.

Accepted Answer

A) True 
 B)False

Question 15

Because it's such a powerful tool for getting information to employees, most companies use the grapevine to communicate important messages.

Accepted Answer

A) True 
 B)False

Question 16

Before you write or speak, you should understand the situation.

Accepted Answer

A) True 
 B)False

Question 17

All good business and administrative documents use the same style.

Accepted Answer

A) True 
 B)False

Question 18

In every organization, communication is the way people get

Accepted Answer

A)  Their points across. 
B)  Work done. 
C)  Recognized for their contributions. 
D)  All of the above. 
E)  Only A and B 
A)  Their points across. 
B)  Work done. 
C)  Recognized for their contributions. 
D)  All of the above. 
E)  Only A and B

Question 19

Downsizing and voice mail have cut support staffs nationwide, and as a result most workers in government and business draft and revise all their own correspondence.

Accepted Answer

A) True 
 B)False

Question 20

Your audiences in business communication

Accepted Answer

A)  are more likely to read your message than academic audiences. 
B)  are less likely to read your message than academic audiences. 
C)  are likely to read you message about the same as academic audiences. 
D)  couldn't care less about your message. 
E)  None of the above. 
A)  are more likely to read your message than academic audiences. 
B)  are less likely to read your message than academic audiences. 
C)  are likely to read you message about the same as academic audiences. 
D)  couldn't care less about your message. 
E)  None of the above.

Exam 1: Business Communication, Management, and Success

To evaluate a writing situation, one needs to know only the audience and the situation.

Explain how school writing and business communication differ in the use of visuals.

Literary rates in the U.S. are at an all-time high, so most employers are satisfied with the writing ability of their employees.

List and explain the four flawed claims people make about getting by in the workplace without writing.

It's now possible for a single person to run a global business from home.

A client calls for more information after receiving your message about getting a refund. Which of the following criteria for good business writing is MOST problematic in your message?

Internal audiences are people inside of your organization.

Building goodwill with a message includes creating a good image of yourself as well as of your organization.

Businesspeople are less likely than college instructors to read your documents thoroughly because skimming is more common in business.

Good business writing is generally more formal than the style usually used for term papers.

Good writers can expect to earn about the same money on the job as poor writers.

About 20 million people in the U.S. have limited literacy skills.

U.S. states spend about $20 million annually to provide remedial writing training to employees.

Life in the early 21st century is characterized primarily by stability.

Because it's such a powerful tool for getting information to employees, most companies use the grapevine to communicate important messages.

Before you write or speak, you should understand the situation.

All good business and administrative documents use the same style.

In every organization, communication is the way people get

Downsizing and voice mail have cut support staffs nationwide, and as a result most workers in government and business draft and revise all their own correspondence.

Your audiences in business communication

Adapting Your Message to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

You-Attitude

Positive Emphasis

Reader Benefits

Formats for Letters, Memos, and E-Mail Messages

Informative and Positive Messages

Negative Messages

Persuasive Messages

E-Mail Messages and Web Writing

Editing for Grammar and Punctuation

Choosing the Right Word

Revising Sentences and Paragraphs

Listening

Working and Writing in Teams

Planning, Conducting, and Recording Meetings

Making Oral Presentations

Making Oral Presentations

Finding, Analyzing, and Documenting Information

Short Reports

Long Reports

Using Visuals

Researching Jobs

Résumés

Job Application Letters

Job Interviews

Follow-Up Letters and Calls and Job Offers

Filters

Life in the early 21^st century is characterized primarily by stability.