Exam 9: Using Planning and Decision Aids

The creative process includes five interconnected stages: problem definition, goal setting, alternative selection, illumination, and choice.

__________ is a method for gaining deeper knowledge and understanding of its strategic decisions by considering the role of finances, customers, internal processes, and learning/growth.

Shell's Global Scenarios to 2025 book presents and discusses one of the possible futures as high trust globalization.

The Delphi technique involves __________ basic phases.

In the presentation of the Teamwork Competency at IDEO, by using __________, the company's clients gain insight and learn because they join IDEO designers in the creative process.

At IDEO, team members invite designers to help generate ideas for projects. These sessions are held in rooms with five brainstorming rules written on the walls. These rules include all of the following except:

What is knowledge management (KM)? What is the difference between tacit and explicit knowledge? Give examples of each.

__________ is a systematic and continuous process of measuring and comparing an organization's goods, services, and practices against industry leaders anywhere in the world to gain information that will help the organization improve performance.

__________ is(are) a forecasting aid based on a consensus of a panel of experts.

The Deming cycle is also known as the CAAP cycle.

Which of the following results were experienced with the knowledge management software adopted by OMR Architects?

Lena Olveria is the production supervisor for a manufacturing company that is implementing a new quality control process. She is trying to determine if the new process is working as it was intended and whether any revisions need to be made. Olveria is operating in the __________ stage of the Deming cycle.

The Deming cycle involves __________ stages.

The balanced scorecard model provides a process for an organization to gain deeper knowledge and understanding of its strategic decisions.

The __________ stage of the Deming cycle focuses on implementing the process within the organization or with its customers and suppliers.

__________ is(are) a phase(s) in Osborn's creativity model.

Peter Gavos is a vice president with Target. Gavos is interested in improving the performance of the "pet supplies" departments in all stores. He identified some of the country's best pet stores and in the process of gathering financial data from these stores so that he can understand how to improve performance Target's pet supply department. Gavos is using a process known as __________.

Brian Gibbs is evaluating his motorcycle parts assembly operations in Mexico for the amount of manufacturing defects that are being caused by poor workmanship. This balanced scorecard factor is addressed in the __________.

At IDEO, clients are usually invited to brainstorming sessions because their knowledge is needed to complete a project.

The balanced scorecard attempts to present four different, but related, knowledge perspectives on financial reporting for shareholders.