Exam 9: Using Planning and Decision Aids

The Osborn creativity model is based on the assumption that most people have the potential for greater creativity and innovation in decision making than they use.

(True/False)

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Question 41

As product complexity has increased at Sunny Fresh Foods, customer satisfaction has remained near _________ percent.

(Multiple Choice)

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Question 42

OMR Architects selected a knowledge management software that was easy to use, provided 24/7 online access, and improved teamwork and accountability.

(True/False)

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Question 43

The Osborn creativity model is intended to stimulate free-wheeling thinking, novel ideas, curiosity, and cooperation that in turn lead to innovative decisions.

(True/False)

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Question 44

__________ provides a way to identify alternative paths that may exist for an organization in the future and the actions that likely are involved in going down each of those paths.

(Multiple Choice)

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Question 45

Customer perspectives of Southwest Airlines' balanced scorecard include all of the following except __________.

(Multiple Choice)

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Question 46

The heart of the Delphi technique is __________.

(Multiple Choice)

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Question 47

Sunny Fresh Foods monitors customer satisfaction through ________________.

(Multiple Choice)

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Question 48

Which of the following functions are performed by skilled brainstorming facilitators at IDEO?

(Multiple Choice)

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Question 49

The Baldrige Quality Program for Performance Excellence consists of four main building blocks.

(True/False)

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Question 50

__________ is a story that helps people recognize and adapt to changing features of their environments.

(Multiple Choice)

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Question 51

Brainstorming occurs in the __________ phase of the Osborn creativity model.

(Multiple Choice)

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Question 52

Describe the Baldrige National Quality Program. Outline any four of the seven major components of systems perspective for the comprehensive Baldrige Quality Program for Performance Excellence.

(Essay)

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Question 53

At Southwest Airlines, one of the advantages of the balanced scorecard approach is that it retains the hundreds of detailed measures for front-line supervisors but gives top management a "dashboard" displaying a few key measures.

(True/False)

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Question 54

At the __________ stage of the creative process, confirmation and acceptance of the new approach is sought.

(Multiple Choice)

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Question 55

Enabling technologies include such things as intranets, the Internet, search engines, and work-flow software.

(True/False)

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Question 56

The balanced scorecard is criticized because __________.

(Multiple Choice)

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Question 57

Benchmarking includes seven stages.

(True/False)

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Question 58

OMR Architects provides full architectural services and is organized into various specialty groups, including:

(Multiple Choice)

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Question 59

_______________ is a set of international standards that define the requirements for an effective quality management system.

(Multiple Choice)

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Question 60

Showing 41 - 60 of 127

The Osborn creativity model is based on the assumption that most people have the potential for greater creativity and innovation in decision making than they use.

As product complexity has increased at Sunny Fresh Foods, customer satisfaction has remained near _________ percent.

OMR Architects selected a knowledge management software that was easy to use, provided 24/7 online access, and improved teamwork and accountability.

The Osborn creativity model is intended to stimulate free-wheeling thinking, novel ideas, curiosity, and cooperation that in turn lead to innovative decisions.

__________ provides a way to identify alternative paths that may exist for an organization in the future and the actions that likely are involved in going down each of those paths.

Customer perspectives of Southwest Airlines' balanced scorecard include all of the following except __________.

The heart of the Delphi technique is __________.

Sunny Fresh Foods monitors customer satisfaction through ________________.

Which of the following functions are performed by skilled brainstorming facilitators at IDEO?

The Baldrige Quality Program for Performance Excellence consists of four main building blocks.

__________ is a story that helps people recognize and adapt to changing features of their environments.

Brainstorming occurs in the __________ phase of the Osborn creativity model.

Describe the Baldrige National Quality Program. Outline any four of the seven major components of systems perspective for the comprehensive Baldrige Quality Program for Performance Excellence.

At Southwest Airlines, one of the advantages of the balanced scorecard approach is that it retains the hundreds of detailed measures for front-line supervisors but gives top management a "dashboard" displaying a few key measures.

At the __________ stage of the creative process, confirmation and acceptance of the new approach is sought.

Enabling technologies include such things as intranets, the Internet, search engines, and work-flow software.

The balanced scorecard is criticized because __________.

Benchmarking includes seven stages.

OMR Architects provides full architectural services and is organized into various specialty groups, including:

_______________ is a set of international standards that define the requirements for an effective quality management system.

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

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