Exam 9: Using Planning and Decision Aids

Which of the following statements about simulations is(are) true?

Knowledge management is generally viewed as consisting of two main components: tactical knowledge and tacit knowledge.

Ainsley Vannaman needs to make a decision on whether to expand her business to a second location. She assembles a panel of experts including ten members from her chamber of commerce, her accountant, and three professors of strategic management at a local university. The group refined their opinions through a series of questionnaires, step by step, until they reached a consensus that Vannaman should expand to the second location. This decision is an example of __________.

The application of knowledge management has three natural targets: an organization's teams, customers, and workforce.

Competitor scenarios present projections of __________.

What are three of the rules that should be followed in a brainstorming session? In general, how many people should be included in a brainstorming session?

Curtis Youngblood works for Buppy's Bar B Q and is attempting to make a sales forecast for fiscal year 2007. Youngblood knows that sales increased 4% in 2005 and 5% in 2006. He also knows that consumer preferences seem to be shifting away from pork in favor of chicken. Youngblood forecasts 2007 sales to increase 2% on the basis of __________.

Forecasting is concerned primarily with __________.

What is benchmarking? Identify any four of the seven stages in the benchmarking process.

Spreadsheet simulations may be used to create proforma income statements and balance sheets.

The Baldrige quality program provides a systems perspective for managing an organization and its key processes to achieve the result of performance excellence.

Lafarge reinforces the importance of the multicultural competency through the __________ story.

In the third phase of the Delphi technique, in-depth interviews are conducted with a group of experts.

During the creative process of developing ideas for a new novel, author Lily Mack began focusing her energies and resources on identifying and solving the problem of whether her main character should be a man or a woman. Mack is in the __________ stage of the creative process.

__________ is the extent to which a product or service meets and/or exceeds customers' expectations.

__________ is not one of the stages of the Deming cycle.

Which of the following is not generally viewed as one of the main components of knowledge management (KM)?

According to the Forecast of Globalization: A Delphi Study, the selection criteria for participation as an expert were:

__________ makes use of technology to input and automatically disseminate ideas in real time over a computer network to all team members, each of whom may be stimulated to generate additional ideas.

The Lafarge vision for knowledge management is to become the undisputed world leader in off-shore machinery.