Exam 9: Using Planning and Decision Aids

Knowledge management (KM) involves recognizing, generating, documenting, distributing, and transferring between persons useful information to improve organizational effectiveness.

(True/False)

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Question 81

James Varni is trying to teach his son Marcus how to ride a bike. James realizes that his knowledge of bike riding was developed from his own direct experiences with a bicycle and is subconsciously understood. He's having a difficult time explaining to Marcus how to ride his new bike. James' knowledge of bike riding is __________.

(Multiple Choice)

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Question 82

The Osborn creativity model is based on the assumption that __________.

(Multiple Choice)

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Question 83

One of the primary characteristics of an expert system is __________.

(Multiple Choice)

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Question 84

During the creative process of developing new software, Stephen Tran experienced a moment of discovery, an instant recognition in which he realized what needed to be done to solve a problem. Tran is in the __________ stage of the creative process.

(Multiple Choice)

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Question 85

Creativity is the ability to __________ new ideas or concepts.

(Multiple Choice)

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Question 86

The Lafarge vision for knowledge management is to become the undisputed world leader in building materials by:

(Multiple Choice)

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Question 87

A Wiki is a type of web site that allows users to:

(Multiple Choice)

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Question 88

__________ are not usually a good source of information for learning about best-in-class organizations.

(Multiple Choice)

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Question 89

When benchmarking is used simply to copy the best-in-class competitors, it may lead to __________.

(Multiple Choice)

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Question 90

A simulation is a representation of how a forecasted system performs.

(True/False)

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Question 91

Describe the balanced scorecard approach. Explain the four knowledge perspectives, and give an example of any two of the factors addressed in each knowledge perspective.

(Essay)

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Question 92

OMR Architects provides full architectural services and is organized into three specialty groups.

(True/False)

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Question 93

Which of the following is(are) a natural target(s) for the application of knowledge management?

(Multiple Choice)

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Question 94

What is a simulation? What is the goal of a simulation and how is it used?

(Short Answer)

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Question 95

Quantity without a concern for quality is not welcome in a brainstorming session.

(True/False)

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Question 96

Scenarios often involve considering multiple "so what" questions.

(True/False)

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Question 97

Profitability, lower costs, and increased revenues are sample goals and measures of Southwest Airlines internal perspective.

(True/False)

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Question 98

A _____________ perspective includes using measures, indicators, and organizational knowledge to build key strategies.

(Multiple Choice)

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Question 99

In part, __________ knowledge consists of books, magazines, journals, and government data and reports.

(Multiple Choice)

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Question 100

Showing 81 - 100 of 127

Knowledge management (KM) involves recognizing, generating, documenting, distributing, and transferring between persons useful information to improve organizational effectiveness.

The Osborn creativity model is based on the assumption that __________.

One of the primary characteristics of an expert system is __________.

During the creative process of developing new software, Stephen Tran experienced a moment of discovery, an instant recognition in which he realized what needed to be done to solve a problem. Tran is in the __________ stage of the creative process.

Creativity is the ability to __________ new ideas or concepts.

The Lafarge vision for knowledge management is to become the undisputed world leader in building materials by:

A Wiki is a type of web site that allows users to:

__________ are not usually a good source of information for learning about best-in-class organizations.

When benchmarking is used simply to copy the best-in-class competitors, it may lead to __________.

A simulation is a representation of how a forecasted system performs.

Describe the balanced scorecard approach. Explain the four knowledge perspectives, and give an example of any two of the factors addressed in each knowledge perspective.

OMR Architects provides full architectural services and is organized into three specialty groups.

Which of the following is(are) a natural target(s) for the application of knowledge management?

What is a simulation? What is the goal of a simulation and how is it used?

Quantity without a concern for quality is not welcome in a brainstorming session.

Scenarios often involve considering multiple "so what" questions.

Profitability, lower costs, and increased revenues are sample goals and measures of Southwest Airlines internal perspective.

A _____________ perspective includes using measures, indicators, and organizational knowledge to build key strategies.

In part, __________ knowledge consists of books, magazines, journals, and government data and reports.

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

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