Question 1

What is the Delphi technique? Describe in detail the use of the Delphi technique.

Accepted Answer

The Delphi technique is a forecasting ai

Question 2

Expert systems have problem-solving capabilities within a specific area of knowledge.

Accepted Answer

A) True 
 B)False

Question 3

Benchmarking includes __________ stages.

Accepted Answer

A)  four 
B)  seven 
C)  three 
D)  ten 
A)  four 
B)  seven 
C)  three 
D)  ten

Question 4

Southwest Airlines took an innovative approach to using the balanced scorecard in linking operational goals, such as baggage delivery, to __________.

Accepted Answer

A)  financial perspectives of profitability 
B)  learning perspectives of employee training 
C)  customer perspectives of satisfaction 
D)  internal perspectives of safety 
A)  financial perspectives of profitability 
B)  learning perspectives of employee training 
C)  customer perspectives of satisfaction 
D)  internal perspectives of safety

Question 5

Distinguishing between a symptom and an actual problem occurs in the __________ phase of the Osborn creativity model.

Accepted Answer

A)  application-finding 
B)  idea-finding 
C)  solution-finding 
D)  fact-finding 
A)  application-finding 
B)  idea-finding 
C)  solution-finding 
D)  fact-finding

Question 6

Xerox compared its warehousing and distribution process with that of L. L. Bean, the catalog sales company, because of Bean's excellent reputation in this area. Xerox has completed which step in the benchmarking process?

Accepted Answer

A)  setting improvement goals 
B)  defining the domain 
C)  collecting and analyzing data to identify gaps 
D)  identifying the best performers 
A)  setting improvement goals 
B)  defining the domain 
C)  collecting and analyzing data to identify gaps 
D)  identifying the best performers

Question 7

Benchmarking is the continuous process of comparing an organization's goods, services, and practices against direct competitors.

Accepted Answer

A) True 
 B)False

Question 8

Retailers today routinely link bar codes on items shoppers buy with personally identifiable information from their credit, debit, or store-loyalty cards.

Accepted Answer

A) True 
 B)False

Question 9

According to the Forecast of Globalization: A Delphi Study, in the ______________round of the Delphi, the respondents were requested to rate the impact such a change would have on corporations and policy makers.

Accepted Answer

A)  first 
B)  second 
C)  third 
D)  fourth 
A)  first 
B)  second 
C)  third 
D)  fourth

Question 10

The __________ phase of the Osborn creativity model involves generating and evaluating possible courses of action and deciding how to implement the chosen course of action.

Accepted Answer

A)  solution-finding 
B)  idea-finding 
C)  application-finding 
D)  fact-finding 
A)  solution-finding 
B)  idea-finding 
C)  application-finding 
D)  fact-finding

Question 11

The creative process at IDEO is fostered through the extensive use of empowered design teams.

Accepted Answer

A) True 
 B)False

Question 12

Michael is the leader of a team that is using Osborn's creativity model to generate ways their firm can gain a competitive advantage in the industry. Currently the team is brainstorming for ideas. Thus, they are in the idea-finding phase of the model.

Accepted Answer

A) True 
 B)False

Question 13

In the Forecast of Globalization: A Delphi Study, one of the results suggested that there is likely to be a swinging back of the pendulum from a global strategy with the development of a major regional or even local focus in firm strategy.

Accepted Answer

A) True 
 B)False

Question 14

Sunny Fresh Foods rate of on-time deliveries reached 92.5 percent, and customer complaint levels are maintained at equal to US-class standards.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is not true regarding the Osborn creativity model?

Accepted Answer

A)  It is designed to help overcome blockages to creativity and innovation. 
B)  Intense pressure and threats from the wrong sources can easily undermine the process. 
C)  Some degree of external pressure and self-generated tension are harmful. 
D)  It can be used with all types of groups. 
A)  It is designed to help overcome blockages to creativity and innovation. 
B)  Intense pressure and threats from the wrong sources can easily undermine the process. 
C)  Some degree of external pressure and self-generated tension are harmful. 
D)  It can be used with all types of groups.

Question 16

Paul Park is a famous chef in San Francisco. He has tested some new recipes in a laboratory. Next he intends to establish a pilot production process and try out the recipes on a small number of customers. Park is operating in the __________ stage of the Deming cycle.

Accepted Answer

A)  plan 
B)  do 
C)  will 
D)  act 
A)  plan 
B)  do 
C)  will 
D)  act

Question 17

Knowledge is becoming less valuable than physical or financial assets, or even natural resources.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is(are) among the questions that need to be answered in the plan stage of the Deming cycle?

Accepted Answer

A)  Where will this take place? 
B)  What changes can we make that will result in improvement? 
C)  What are we trying to accomplish? 
D)  All of the above 
A)  Where will this take place? 
B)  What changes can we make that will result in improvement? 
C)  What are we trying to accomplish? 
D)  All of the above

Question 19

Organizations consistently identify technology issues as the greatest barriers to the successful implementation of knowledge management.

Accepted Answer

A) True 
 B)False

Question 20

The balanced scorecard looks at all of the following strategic perspectives except __________.

Accepted Answer

A)  internal perspective 
B)  customer perspective 
C)  innovation perspective 
D)  taxation perspective 
A)  internal perspective 
B)  customer perspective 
C)  innovation perspective 
D)  taxation perspective

What is the Delphi technique? Describe in detail the use of the Delphi technique.

Expert systems have problem-solving capabilities within a specific area of knowledge.

Benchmarking includes __________ stages.

Southwest Airlines took an innovative approach to using the balanced scorecard in linking operational goals, such as baggage delivery, to __________.

Distinguishing between a symptom and an actual problem occurs in the __________ phase of the Osborn creativity model.

Xerox compared its warehousing and distribution process with that of L. L. Bean, the catalog sales company, because of Bean's excellent reputation in this area. Xerox has completed which step in the benchmarking process?

Benchmarking is the continuous process of comparing an organization's goods, services, and practices against direct competitors.

Retailers today routinely link bar codes on items shoppers buy with personally identifiable information from their credit, debit, or store-loyalty cards.

According to the Forecast of Globalization: A Delphi Study, in the ______________round of the Delphi, the respondents were requested to rate the impact such a change would have on corporations and policy makers.

The __________ phase of the Osborn creativity model involves generating and evaluating possible courses of action and deciding how to implement the chosen course of action.

The creative process at IDEO is fostered through the extensive use of empowered design teams.

Michael is the leader of a team that is using Osborn's creativity model to generate ways their firm can gain a competitive advantage in the industry. Currently the team is brainstorming for ideas. Thus, they are in the idea-finding phase of the model.

In the Forecast of Globalization: A Delphi Study, one of the results suggested that there is likely to be a swinging back of the pendulum from a global strategy with the development of a major regional or even local focus in firm strategy.

Sunny Fresh Foods rate of on-time deliveries reached 92.5 percent, and customer complaint levels are maintained at equal to US-class standards.

Which of the following statements is not true regarding the Osborn creativity model?

Paul Park is a famous chef in San Francisco. He has tested some new recipes in a laboratory. Next he intends to establish a pilot production process and try out the recipes on a small number of customers. Park is operating in the __________ stage of the Deming cycle.

Knowledge is becoming less valuable than physical or financial assets, or even natural resources.

Which of the following is(are) among the questions that need to be answered in the plan stage of the Deming cycle?

Organizations consistently identify technology issues as the greatest barriers to the successful implementation of knowledge management.

The balanced scorecard looks at all of the following strategic perspectives except __________.

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters

Exam 9: Using Planning and Decision Aids

What is the Delphi technique? Describe in detail the use of the Delphi technique.

Expert systems have problem-solving capabilities within a specific area of knowledge.

Benchmarking includes __________ stages.

Southwest Airlines took an innovative approach to using the balanced scorecard in linking operational goals, such as baggage delivery, to __________.

Distinguishing between a symptom and an actual problem occurs in the __________ phase of the Osborn creativity model.

Xerox compared its warehousing and distribution process with that of L. L. Bean, the catalog sales company, because of Bean's excellent reputation in this area. Xerox has completed which step in the benchmarking process?

Benchmarking is the continuous process of comparing an organization's goods, services, and practices against direct competitors.

Retailers today routinely link bar codes on items shoppers buy with personally identifiable information from their credit, debit, or store-loyalty cards.

According to the Forecast of Globalization: A Delphi Study, in the ______________round of the Delphi, the respondents were requested to rate the impact such a change would have on corporations and policy makers.

The __________ phase of the Osborn creativity model involves generating and evaluating possible courses of action and deciding how to implement the chosen course of action.

The creative process at IDEO is fostered through the extensive use of empowered design teams.

Michael is the leader of a team that is using Osborn's creativity model to generate ways their firm can gain a competitive advantage in the industry. Currently the team is brainstorming for ideas. Thus, they are in the idea-finding phase of the model.

In the Forecast of Globalization: A Delphi Study, one of the results suggested that there is likely to be a swinging back of the pendulum from a global strategy with the development of a major regional or even local focus in firm strategy.

Sunny Fresh Foods rate of on-time deliveries reached 92.5 percent, and customer complaint levels are maintained at equal to US-class standards.

Which of the following statements is not true regarding the Osborn creativity model?

Paul Park is a famous chef in San Francisco. He has tested some new recipes in a laboratory. Next he intends to establish a pilot production process and try out the recipes on a small number of customers. Park is operating in the __________ stage of the Deming cycle.

Knowledge is becoming less valuable than physical or financial assets, or even natural resources.

Which of the following is(are) among the questions that need to be answered in the plan stage of the Deming cycle?

Organizations consistently identify technology issues as the greatest barriers to the successful implementation of knowledge management.

The balanced scorecard looks at all of the following strategic perspectives except __________.

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters